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Added 8 mins ago
R
Business Operations Coordinator
RUNNR
Saskatoon, SK
- Full-time
Post-secondary education in business, commerce, accounting, finance, operations, management, or a related field.
Added 8 mins ago
TC
Line Boring Welder/Machinist (Various Schedules Available)
Toromont Cat
Sudbury, ON · Greater Sudbury, ON
- Full-time
Post-secondary education in the field of welding or conventional machining
Added 8 mins ago
PS
Territory Manager
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ON · Durham, ON
- Full-time
Post secondary education in Business or similar
Added 8 mins ago
AP
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Hamilton, ON
- Full-time
Manage capital projects to budget ; liaison with service and equipment suppliers and lead the introduction and integration of new technology and equipment into the operation
Added 8 mins ago
G
People & Culture Administrator
Glenbow
Calgary, AB
- Full-time
…professional, administrative, curatorial, visitor experience, education, collections, exhibitions, facilities, security, fundraising, communications, and other teams. The ideal candidate is…
Added 8 mins ago
Human Resources Business Partner (HRBP) - GCT
Great Canadian Entertainment
Toronto, ON · Etobicoke, ON
Degree and/or diploma in Human Resources Management from a recognized post-secondary institution, or a combination of relevant education and experience.
Added 8 mins ago
MS
Educational Assistant (temporary, full-time)
Meadowridge School
Maple Ridge, BC
- Full-time
- Temporary
Post-secondary training in Education, Special Education, Child and Youth Care, or a related field.
Added 8 mins ago
S
Sales Consultant
Sysco
Canada
- Full-time
Completion of post-secondary education or equivalent experience
Added 23 mins ago
Kinesiology Instructor
Okanagan College
Kelowna, BC
Salary Range: $71,846 to $115,129 annually; normal starting salary between $78,872 and $85,897 annually, dependent on relevant education and experience.
Added 38 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required
Added 38 mins ago
KC
Instructor, Heavy Equipment Technician
Keyano College
Fort McMurray, AB
- Full-time
The School of Trades and Technology is currently seeking a Heavy Equipment Technician (HET) Instructor. Reporting to the Chair, the successful candidate will be required to prepare and…
Added 38 mins ago
BS
Bilingual Human Resources Specialist (French and English Required)
Bilingual Source
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Post-secondary education or equivalent professional experience.
Added 38 mins ago
SC
Contract Management Advisor
Strathcona County
Sherwood Park, AB
- Full-time
Related Post secondary Diploma or Degree (eg: Business, Project or Contract Management, Procurement, Public Administration/Policy, Law, etc.) with 3-5 years experience in a corporate…
Added 38 mins ago
Shft Mgr, Front Office-GCT
Great Canadian Entertainment
Toronto, ON
Post-Secondary hospitality or hotel education or suitable combination of education and experience;
Added 38 mins ago
MH
BIM Workflow Automation Specialist
Mattamy Homes
Canada
- Full-time
Post-secondary education in Architecture, Engineering, Construction, Software Engineering, or a related field.
Added 38 mins ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
2 year post-secondary diploma in business administration would be considered an asset
Added 38 mins ago
VC
Administrative Assistant I, Meals on Wheels - Casual
VON Canada (Ontario)
North Bay, ON
- $19.61 to $20.84 CAD / hour
Post-secondary education in office administration or a related field, or relevant experience
Added 53 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Champion continuous improvement and safety innovation, identifying opportunities to improve processes, leverage technology and data, enhance employee engagement, and increase the…
Added 53 mins ago
BP
Legal Assistant / Administrative Assistant
BC Public School Employers' Association
Vancouver, BC
- $68,760 to $74,827 CAD / year
- Full-time
The Legal Assistant / Administrative Assistant possesses a post-secondary legal assistant diploma or certificate and/or training as an administrative assistant and has suitable experience…
Added 53 mins ago
PP
Junior IT Support Specialist
PERMA PIPE INC
Camrose, AB
- $50,000 to $60,000 CAD / year
- Full-time
Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Added 1 hour ago
IF
Data Engineer
Innovation Federal Credit Union
Canada
- Full-time
Completion of a post-secondary diploma or degree in Computer Science, Data Analytics, Information Systems, or a related field
Added 1 hour ago
NV
Senior Data Modeller (ID#5585)
New Value Solutions
Canada
- Contract
Relevant post-secondary education in Computer Science, Information Technology, Data Management, or a related discipline, or an equivalent combination of education and experience.
Added 1 hour ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
Diploma, certificate, or post-secondary education in Information Technology, Computer Systems Technology, Network Administration, or a related field preferred.
Added 1 hour ago
VC
Administrative Assistant I, Meals on Wheels - Casual
VON Canada
North Bay, ON
- $19.61 to $20.84 CAD / hour
- Temporary
Post-secondary education in office administration or a related field, or relevant experience
Added 1 hour ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Post-secondary education in Business, Accounting, Finance, or a related discipline.

Scotiabank

Service Officer, Client Service

Montreal, QC, H3A 3J6, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:
- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).

Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Other information:

Operates independently to execute day-to-day operations within authorized limits
Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
Ensures customer identification is executed through Authentication processes
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required

Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Retail, Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank’s transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for processing high volumes of daily financial transactions and providing excellent customer service to clients and partners. They must ensure all activities comply with internal policies, regulatory requirements, and the bank's risk management framework.

Requirements

Candidates must have post-secondary education or at least one year of relevant experience in the financial services industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in both English and French.

Skills

Customer service
Financial services
Communication
Organizational skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Transaction processing
Problem solving
Risk management
Regulatory compliance
Data analysis
Relationship management
Attention to detail
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Banking
Commercial Banking
Corporate Banking
Payments
Cash Management
Operational Risk
Regulatory Compliance
AML
ATF
Transaction Processing
Customer Experience
Microsoft Office
Client Relations
Banking Regulations
Data Analysis
Service Inquiries
Risk Culture
Operational Efficiency
Stakeholder Management

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