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Added 4 mins ago
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Global Head of Cyber Security
Innocap
Toronto, ON · Montreal, QC
- Full-time
…cybersecurity strategy and operating model. Reporting to the Chief Technology Officer, this role safeguards the confidentiality, integrity, availability and resilience of Innocap’s…
Added 4 mins ago
Customer Experience Lead - Abbotsford Banking Centre, Abbotsford BC
Scotiabank
Abbotsford, BC
Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
Added 19 mins ago
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Director, Defense Portfolio Strategy-EN
CAE
Montreal, QC
- Full-time
The Director, Defense Portfolio Strategy reports to the Chief Strategy Officer and directly supports the CSO's enterprise mandate to identify and unlock growth above the underlying market…
Added 34 mins ago
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Money Laundering Reporting Officer, Canada
Ramp
Remote, Canada
- $230,000 to $315,000 CAD / year
- Full-time
- Remote
Ramp is seeking an experienced Money Laundering Reporting Officer (MLRO) for its FINTRAC-registered Money Services Business entity. Under the Proceeds of Crime (Money Laundering) and…
Added 49 mins ago
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Toronto, ON
- Contract
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PC CONSULTANT III (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
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Added 1 hour ago
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Assistant General Counsel
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Toronto, ON
- Full-time
…including service agreements, funding agreements, leases,, technology and licence agreements, procurement documents, partnership agreements, and non-disclosure…
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PAYROLL OFFICER (BAND LEVEL 5)
Memorial University, Newfoundland and Labrador
St. John's, NL
- $53,729 to $63,029 CAD / year
- Full-time
…affecting employee payroll, and an understanding of payroll technology, are required. The successful candidate will have strong organizational, time management, interpersonal, and…
Added 1 hour ago
Member Services - Member Support Associate
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Burlington, ON · ON · Kingston, ON · London, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
…include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 2 hours ago
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Director, Defense Portfolio Strategy
CAE
Montreal, QC
- Full-time
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Added 2 hours ago
Service Officer, Client Service
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Montreal, QC
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- Contract
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Supply Chain Director
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Operations Officer II
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Mississauga, ON
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Project Controller
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Toronto, ON
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Added 16 hours ago
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Director - Health Records - Regular Full-Time - 2026-18625 (2026-18625)
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- Full-time
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Added 17 hours ago
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Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
…meaningful careers in health care, social services, business, technology, and creative industries. Every program has a Work Integrated Learning requirement, ensuring students contribute to…
Added 17 hours ago
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Prospect and Donor Analyst
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Business Development Officer - Workforce Development (Project)
Bow Valley College
Calgary, AB
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Scotiabank

Service Officer, Client Service

Montreal, QC, H3A 3J6, Canada

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Job details

Apply by: Nov 3, 2026
Experience: Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Posting language: English
Posted: Oct 26, 2026

Original job description

Requisition ID: 276337

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas:
- Payments i.e. certified cheques, wires, bank drafts, foreign currency etc.
- Day to Day i.e., indexing, inquiries, investigations etc.

and thereby adhering to established Operating Performance Commitments (OPCs).

Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
- Facilitate decision making processes by providing timely, meaningful and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
Perform other related duties as assigned.

Other information:

Operates independently to execute day-to-day operations within authorized limits
Reviews and processes high volumes of daily transactions originated by customers, management or a B/F system
Ensures customer identification is executed through Authentication processes
Acts as a dedicated point of contact for day-to-day service activities and provides service and support to our clients and partners as required.
Responds to client and partner inquiries, concerns, or complaints and presenting solutions or alternatives, escalates to supervisor as required

Business Units supported include, but are not limited to: Commercial Banking, Small Business, Corporate, Retail Banking, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, Symcor, and other units (as applicable).
Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems in order to meet Bank regulations by participating in pilots and “test & learn” as required.
Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Post-Secondary Education or a minimum of 1 years of relevant working experience in Financial Services or related industry.
Working knowledge of Retail, Corporate and Commercial products, services and procedures
Proven customer service skills, as well as flexibility to adapt to changing environments.
Thorough knowledge of the Bank’s transactional services
Effective communication (written & verbal) and Organizational Skills
Working knowledge of Microsoft Office (Excel, Word, and Outlook)

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English and they will serve and English-speaking clientele.

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for processing high volumes of daily financial transactions and providing excellent customer service to clients and partners. They must ensure all activities comply with internal policies, regulatory requirements, and the bank's risk management framework.

Requirements

Candidates must have post-secondary education or at least one year of relevant experience in the financial services industry. Proficiency in Microsoft Office and strong communication skills are required, along with the ability to work in both English and French.

Skills

Customer service
Financial services
Communication
Organizational skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Transaction processing
Problem solving
Risk management
Regulatory compliance
Data analysis
Relationship management
Attention to detail
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Retail Banking
Commercial Banking
Corporate Banking
Payments
Cash Management
Operational Risk
Regulatory Compliance
AML
ATF
Transaction Processing
Customer Experience
Microsoft Office
Client Relations
Banking Regulations
Data Analysis
Service Inquiries
Risk Culture
Operational Efficiency
Stakeholder Management

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