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Added 14 mins ago
RB
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- Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
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Scotiabank

Service Officer (January 2027)

Mississauga, ON, Canada

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Job details

Apply by: Nov 12, 2026
Experience: Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278064

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Lending Services business unit by ensuring specific individual goals, plans, initiatives and assigned tasks are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted with a high degree of accuracy follow governing regulations, internal policies, and procedures.

Is this role right for you? - In this role you will:

Champions a client-driven culture to deepen client relationships and leverage

broader Bank relationships, systems, and knowledge.

Preparation and execution of intricate security and Business Banking documents to meet the requirements stipulated by the Bank’s policies and procedures to support the fulfillment of new and the ongoing maintenance, amendment and service activities of lending products & services (including instructions to lawyers, appraisers, and other contacts as applicable).
Maintains up-to-date knowledge and understanding of relevant Commercial and Small Business products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
- Resolve servicing issues and reduce business and client impact with managerial direction as required.
- Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
- Facilitate decision making processes by providing timely, meaningful, and easily available data.
Understand how the Bank’s risk appetite and risk culture should be considered in daily activities and decisions.
Contributes to the overall Pulse Score by championing opportunities to enhance the customer experience.
Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Scotiabank Code of Conduct.
Champions a high-performance environment and contributes to an inclusive work environment.
Perform other related duties as assigned

Dimensions

Operates independently to execute the fulfillment and maintenance of Commercial and Small Business lending products & services within assigned authorities/limits.
Reviews, assesses, and processes high volumes of standard/non-standard credit, service, and support customer transactions.
Processing for deals (size and respective limits will vary subjected to segment and tasks).
Acts as a dedicated subject matter expert providing timely resolution to clients and business partners on all Commercial and Small Business lending products, services, tools, systems, procedures, etc.
Recognizes and identifies knowledge gaps and performance concerns and addresses/reports these observations through the appropriate escalation process.
Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
Business Units supported include and not limited to: Commercial Banking, Small Business, Global Risk Management, Payments & Cash Management, Audit, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, and other units (as applicable).
Provides national coverage between the hours of operation (8 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
Assist in identifying and implementing efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations, operational effectiveness and overall process simplification Participates in cross-training to broaden skillsets across different areas.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-Secondary Education
Minimum of 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
Proven customer service skills, as well as flexibility to adapt to changing environments.
Experienced and knowledgeable of Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation.
Strong knowledge and experience in the setup and execution of onboarding accounts, products & services, and loan/funding.
Fluency in English (written & verbal) and Organizational Skills.
Working knowledge of Microsoft Office (Excel, Word, and Outlook).

Training & Work Schedule:

Please note this position is in office in Mississauga, Ontario.
Position Start Date: Janaury 2027
Position Status: Full-time (37.5 hours), shift-based work
Must be available to attend training in person, in full for a total for 8 weeks, Monday - Friday from 9:00 am - 5:00 pm. After training, the role follows a rotational schedule Monday to Friday between 8:00 a.m. and 6:00 p.m., with periodic 12:00 p.m. to 8:00 p.m. shifts

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Officer is responsible for executing and maintaining Commercial and Small Business lending products while ensuring compliance with bank policies and regulations. They act as a subject matter expert to resolve client inquiries and collaborate with internal stakeholders to improve service efficiency.

Requirements

Candidates must have post-secondary education and at least two years of relevant experience in financial services, specifically within Commercial or Small Business banking. Strong knowledge of credit documentation, proficiency in Microsoft Office, and excellent communication skills are required.

Skills

Commercial Banking
Small Business Lending
Customer Service
Credit Documentation
Financial Services
Risk Management
Regulatory Compliance
Microsoft Office
Data Analysis
Problem Solving
Communication
Onboarding
Operational Risk
AML/ATF Compliance
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Commercial Banking
Small Business
Lending Services
Credit
Collateral Documentation
Risk Management
Regulatory Compliance
AML/ATF
Operational Risk
Customer Experience
Financial Services
Onboarding
Microsoft Excel
Microsoft Word
Microsoft Outlook
Stakeholder Collaboration
Service Inquiries
Business Controls
Trade Services
Cash Management

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