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Added 3 mins ago
Senior Specialist, Compliance and Risk Governance
CMHC - SCHL
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…considerations are effectively integrated into business decision-making, reporting, and governance processes. Through these activities, you will support the effectiveness of the Three Lines…
Added 3 mins ago
Digital Press Operator/T400 Operator
TC Transcontinental
Aurora, ON
Full-time
We are looking for a T400 Operator reporting to the Manager of Digital Presses, the T400 Operator will be responsible for operating the HP T400 Variable Web Press to fulfill project…
Added 3 mins ago
Assistant Service Manager
Farm Boy Inc.
Kingston, ON
From $20.5 CAD / hour
Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 3 mins ago
Product Security Lead
Miovision
Remote, Canada
$163,000 to $198,000 CAD / year
Full-time · Remote
…digital collisions, we need a highly motivated Product Security Lead to take the wheel. Reporting directly to the Chief Information Security Officer (CISO), you will be the ultimate…
Added 3 mins ago
Quality Engineering Lead-CAN
Infosys
Canada
Defect reporting, quality metrics, and test reporting.
Added 3 mins ago
Q3- NAMORC- Oracle Fusion HCM Benefits LCON - Canada
Infosys
ON
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Project Manager - Pharma
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Added 3 mins ago
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
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Added 3 mins ago
Heavy Equipment Operator, Multi-Skilled, Mine Operations - Fixed-Term Contract Fly In/Fly Out
Anglo American / De Beers Group
NT · Gahcho Kué Mine, NORTHWEST TERRITORIES
Contract
…the Gahcho Kué Mine Site based in the Northwest Territories. Reporting to the Mining Supervisor and working a two (2) week in/ two (2) week out rotation, this position is responsible for…
Added 3 mins ago
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Added 15 mins ago
Office of Continuous Improvement Project and Consultation Supervisor - Human Services Supervisor 3
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Added 15 mins ago
Technical Training & Development Manager – Aviation
SR Staffing
Montreal, QC
$75,000 to $150,000 CAD / year
Full-time
We are seeking an experienced Aviation Technical Training and Development Manager to lead organizational training initiatives. In this role, you will be responsible for developing and…
Added 15 mins ago
Principal Data Modeler/Analyst - Capital Markets
The Mirillion Group
Toronto, ON
$150,000 to $200,000 CAD / year
Full-time
…Services Data team owns the capture, retention, analysis and reporting of transactional data across the full cross asset front office trading lifecycle: equities, fixed income, derivatives,…
Added 15 mins ago
Program Manager
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$82,000 to $92,500 CAD / year
Full-time
The Institute for Canadian Citizenship (ICC) is seeking a highly organized and proactive Program Manager to lead three related areas of work: our partnerships with immigrant settlement…
Added 15 mins ago
Product Program Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $110,000 CAD / year
Full-time
We are seeking a Product Program Manager to lead the strategy, optimization, and ongoing evolution of our iMIS (AMS) platform. This role sits at the intersection of business and technology,…
Added 15 mins ago
Director of Sales
Giftagram
Toronto, ON
Full-time
…sales engine. To start, you'll personally generate pipeline, lead discovery, develop strategic opportunities, and close new business. You'll work closely with the founders to sharpen our…
Added 15 mins ago
Head of Merchandising
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…protecting brand equity. The Head of Buying & Merchandising will lead and develop our team, driving business growth in alignment with our financial and brand objectives. As an ambassador…
Added 15 mins ago
Campus Talent Partner
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Mississauga, ON
Full-time
Reporting to the Senior Manager, Talent Partners, the Talent Partner, Campus will attract, engage, and hire top talent from universities and colleges across Canada and globally. In this…
Added 15 mins ago
Accounts Payable/Accounts Receivable Supervisor
Urbandale Corporation
Ottawa, ON
$70,000 to $78,000 CAD / year
Full-time
Assist and lead in the preparation of reports as needed.
Added 15 mins ago
Senior Configuration Management Specialist
DEFSEC Technologies Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
$65,000 to $85,000 USD / year
Full-time
Perform configuration status accounting and produce baseline, change, and release status reporting for product owners, Subject Matter Experts (SMEs), and program leadership.
Added 15 mins ago
Assistant Service Manager
Farm Boy Inc.
Kingston, ON
$20.5 CAD / hour
Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 15 mins ago
Manager, People and Culture
Abiona Centre For Infant & Early Mental Health
Toronto, ON
Full-time
Reporting to the President & Chief Executive Officer (CEO), the Manager will support the management team in recruitment, onboarding, compensation and benefits, performance management,…
Added 17 mins ago
Accounts Payable/Accounts Receivable Supervisor
Urbandale Corporation
Ottawa, ON
Assist and lead in the preparation of reports as needed.
Added 17 mins ago
Meat & Seafood Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Initiate, support, participate and lead community and charitable events and activities
Added 17 mins ago
Parking Attendant (251 Donald)
Reimagined Parking
Winnipeg, MB
$17.28 to $18.15 CAD / hour
Part-time
Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager or Shift Lead as necessary.

Scotiabank

Service Support Officer

Montreal, QC, H3A 3L6, Canada

Posting language: English
Posted: Sep 7, 2026

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Original job description

Requisition ID: 268868

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
Demonstrating respect and knowledge in interactions with the APB/Banker
Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,
Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention

Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

Adhering to cash, custody and security procedures and Bank policies at all times.
Adhering to position authorities and bank policies
Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
Checking/authorizing transactions with approved limits.
Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct. Champions a high-performance environment and contributes to an inclusive work environment.

« In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.”

#SWM

Location(s): Canada : Quebec : Montreal

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Support Officer provides exceptional service to Private Banking clients while ensuring all activities comply with internal policies and governing regulations. They are responsible for accurately processing daily transactions, managing service requests via Salesforce, and supporting the team with client concerns.

Requirements

The role requires a strong understanding of banking compliance, regulatory guidelines, and operational procedures. Candidates must demonstrate excellent communication skills in both English and French to collaborate effectively with internal teams and clients.

Skills

Client Service
Transaction Processing
Compliance
Salesforce
Regulatory Reporting
Risk Management
Cash Handling
Security Procedures
Data Accuracy
Problem Solving
Communication
Banking Operations
Anti-Money Laundering
Know Your Customer
Financial Regulations

Visa sponsorship

Not detected in the job text

Keywords

Private Banking
Service Excellence
Salesforce
Compliance
AML
KYC
Regulatory Guidelines
Transaction Processing
Branch Operations
Risk Appetite
Financial Consumer Agency of Canada
Security Procedures
Client Satisfaction
Accounting Support Package
Work Hub
Digital Courier
Fraud Detection
Occupational Health & Safety
Privacy
Banking Policies

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