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Added 4 mins ago
LC
Apparel Specialist, Joe Fresh
Loblaw Companies Limited
Montreal, QC
- Full-time
Work with departments on customer feedback and requests for new products to ensure high levels of customer service are provided.
Added 4 mins ago
B
Family Counsellor - INTERNAL POSTING
Beendigen
Thunder Bay, ON
- Full-time
Provide written program information and statistics required by the supervisor or head office.
Added 19 mins ago
Service Support Officer, (Contract)
Scotiabank
ON · Mississauga, ON
Increase Client Satisfaction and loyalty through Service Excellence by:
Added 20 mins ago
GB
Warehouse Supervisor
Gentek Building Products - Canada
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Full-time
…Be Exhausting! Our Distribution Centers Are Fast-paced And Client-facing, Making Components Like Organization And Cleanliness Top Priorities. We Are Seeking An Experienced Warehouse…
Added 35 mins ago
CV
Security Supervisor - Government House
Commissionaires Victoria, the Islands & Yukon
Victoria, BC
- Full-time
…organization operates as a not-for-profit with a passion for customer service and a social mandate to create meaningful employment opportunities for veterans of the Canadian Armed Forces,…
Added 50 mins ago
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Manager
Desjardins
Montreal, QC
- Full-time
…sector. You are responsible for administrating your group’s service offer, developing and implementing its business plan, and overseeing activities supporting the administrative…
Added 50 mins ago
D
Market Development Manager
Desjardins
Louiseville, QC · Maskinongé, QC · Caisse Desjardins de l'Ouest de la Mauricie
- Full-time
Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience
Added 1 hour ago
Personal Caregiver
Bayshore
Oakville, ON
Observe and document client conditions in line with company standards; promptly report any unusual events or changes in client condition to the Supervisor or Office
Added 1 hour ago
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Medical Secretary
HealthCaringKW
Kitchener, ON
- Full-time
Proficiently use electronic records to check clients in, to record and communicate client service information and to schedule appointments.
Added 1 hour ago
AB
Team Leader, Customer Service
AGA Benefit Solutions
Montreal, QC
- Full-time
Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service…
Added 1 hour ago
UH
Medical Device Reprocessor
University Health Network
Toronto, ON
- Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
UH
Medical Device Reprocessor
University Health Network
Toronto, ON
- Contract
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the…
Added 1 hour ago
AH
Program Coordinator - Respite
Acclaim Health
Oakville, ON
- Full-time
Works collaboratively with Supervisor, Respite to conduct timely client admissions into the overnight respite service and client check-in/check-out procedures.
Added 2 hours ago
CO
Job ID #31961: Waste Collection Operator (PERIODIC) - REPOST
City of Hamilton
Hamilton, ON
- Full-time
…ability, effective verbal and listening skills, problem solving, client service and public interaction, dealing with the public in a positive, courteous and respectful manner, and in…
Added 3 hours ago
SC
Shift Supervisor-Warehouse Operations
Securitas Canada
Milton, ON
- Full-time
We are seeking an experienced Shift Security Supervisor to join our large team in Milton, Ontario.
Added 4 hours ago
HH
Fredericton Medical Device Reprocessing Technician Coordinator (2066) PCN 1152233
Horizon Health Network
Fredericton, NB
- Full-time
Reporting to the Manager of Medical Device Reprocessing (MDR), the Supervisor provides leadership and direction in the daily operations of the department to ensure policies, procedures, and…
Added 4 hours ago
HH
Fredericton Speech Language Pathologist 2 - Supervisor and/or Clinical Leader (SL02) PCN 1152494
Horizon Health Network
Fredericton, NB
- Full-time
The Speech Language Pathology Supervisor is responsible for supervising the delivery of assessment, consultation and rehabilitation services for individuals with communication and/or…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…
Added 4 hours ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
…or in conjunction with an interdisciplinary team or direct supervisor. Provides direct health care services to clients presenting with a wide variety and complexity of acute and chronic…

Scotiabank

Service Support Officer, (Contract)

ON, Canada
Mississauga, ON, L4M 1G6, Canada

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278527

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
Demonstrating respect and knowledge in interactions with the APB/Banker
Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,
Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention

Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

Adhering to cash, custody and security procedures and Bank policies at all times.
Adhering to position authorities and bank policies
Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
Checking/authorizing transactions with approved limits.
Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
Champions a high-performance environment and contributes to an inclusive work environment.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Support Officer provides exceptional service to Private Banking clients while ensuring all activities comply with internal policies and regulatory guidelines. They are responsible for accurately processing daily transactions, managing service requests, and supporting the team with client concerns.

Requirements

The role requires a strong understanding of banking compliance, including AML, KYC, and security procedures. Candidates must demonstrate excellent service skills, attention to detail, and the ability to work effectively within a high-performing team environment.

Skills

Client Service
Transaction Processing
Compliance
Salesforce
Risk Management
Banking Regulations
Cash Handling
Security Procedures
Data Accuracy
Problem Solving
Communication
AML
KYC
Financial Services
Administrative Support

Visa sponsorship

Not detected in the job text

Keywords

Private Banking
Compliance
Salesforce
Transaction Processing
AML
KYC
Risk Management
Branch Operations
Client Satisfaction
Regulatory Guidelines
Cash Handling
Security Procedures
Financial Consumer Agency of Canada
Mutual Fund Dealer Association
Occupational Health & Safety
Data Management
Service Excellence
Banking Policies
Account Support
Reporting

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