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Added 15 mins ago
T
Trade Compliance Manager
Thales
Ottawa, ON · Montreal, QC
- Full-time
Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
Added 44 mins ago
OB
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Kelowna, BC
- Full-time
…Head Wealth Management Enablement, and the Chief Compliance Officer to advance operational excellence and maintain the highest standards of regulatory compliance, supervision, and…
Added 44 mins ago
Animal Protection Officer 2
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
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Added 1 hour ago
EW
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- Full-time
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
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SI
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D365 Business Process Specialist Lead
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Added 2 hours ago
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Library Technician - Chapel Hill 0.5 FTE (Term)
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Added 2 hours ago
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Added 2 hours ago
Manager, Executive Issues and Coordination
Government of Alberta
AB
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit:…
Added 2 hours ago
LC
Senior Director Analytics
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- Full-time
…you will serve as a strategic advisor to the Chief Sourcing Officer and Sourcing Leadership, bringing together deep analytical expertise and commercial judgment to shape critical sourcing…
Added 2 hours ago
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Senior Corporate Counsel
Solace Corporation
Ottawa, ON
- Full-time
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Added 3 hours ago
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Project Manager, Individual Insurance Modernization (Chef de projet, modernisation assurance individuelle)
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
Project control officer (PCO) profile with no demonstrated
Added 3 hours ago
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IT Director (Digital Operations)
Sonance Wealth Partners
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
…Phoenix. We are building one operating model and one modern technology platform, and we need an experienced technology leader to make it work across every…
Added 3 hours ago
Law Clerk
ERCO Worldwide
Mississauga, ON
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 3 hours ago
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- Full-time
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Victoria, BC
Satisfied the educational requirements to act as Alternate Branch Compliance Officer
Added 4 hours ago
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Attorney General | Procureur général
ON · Ontario, Canada
- Full-time
A justice of the peace is an independent judicial officer who presides in court over various proceedings under federal and provincial statutes. This is a full-time appointment that requires…
Added 4 hours ago
D
Banking Operations Associate
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Our client, a leading Banking institution, is seeking an Operations Officer to join its operations team in Toronto. This is an excellent opportunity for an early-career banking or financial…
Added 4 hours ago
TB
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Thunder Bay Catholic District School Board
Thunder Bay, ON
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Added 4 hours ago
Human Resources Administration Assistant
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Bedford, NS
…opportunities. We strive to continually improve and leverage technology in the security industry across Nova…
Added 4 hours ago
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Business Banking Specialist
TD
AB
- Full-time
Open Business Account and complete Business signing authority Changes for New and existing Business customers over the phone using digital technology

Scotiabank

Service Support Officer, (Contract)

ON, Canada
Mississauga, ON, L4M 1G6, Canada

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Requisition ID: 278527

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

What you will be doing:

The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
Demonstrating respect and knowledge in interactions with the APB/Banker
Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,
Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention

Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

Adhering to cash, custody and security procedures and Bank policies at all times.
Adhering to position authorities and bank policies
Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
Checking/authorizing transactions with approved limits.
Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
Champions a high-performance environment and contributes to an inclusive work environment.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The Service Support Officer provides exceptional service to Private Banking clients while ensuring all activities comply with internal policies and regulatory guidelines. They are responsible for accurately processing daily transactions, managing service requests, and supporting the team with client concerns.

Requirements

The role requires a strong understanding of banking compliance, including AML, KYC, and security procedures. Candidates must demonstrate excellent service skills, attention to detail, and the ability to work effectively within a high-performing team environment.

Skills

Client Service
Transaction Processing
Compliance
Salesforce
Risk Management
Banking Regulations
Cash Handling
Security Procedures
Data Accuracy
Problem Solving
Communication
AML
KYC
Financial Services
Administrative Support

Visa sponsorship

Not detected in the job text

Keywords

Private Banking
Compliance
Salesforce
Transaction Processing
AML
KYC
Risk Management
Branch Operations
Client Satisfaction
Regulatory Guidelines
Cash Handling
Security Procedures
Financial Consumer Agency of Canada
Mutual Fund Dealer Association
Occupational Health & Safety
Data Management
Service Excellence
Banking Policies
Account Support
Reporting

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