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Added 1 month ago
DevOps Engineer
Later
Vancouver, BC
This is a great role for someone who has a solid DevOps foundation and wants to grow deeper into cloud infrastructure, Kubernetes, GitOps, and MLOps. You’ll help maintain reliable…
Added 4 months ago
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Engineering Manager, Data AI & Analytics
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Toronto, Ontario
- Full-time
- Other
Position Title: Engineering Manager, Data AI & Analytics
Added 5 months ago
FC
Test Automation Specialist
First Canadian Financial Group
Edmonton, Alberta
- Full-time
2+ years of experience in software quality assurance or testing, with direct hands-on experience running automated test scripts.
Added 4 months ago
IL
Senior Software Quality Engineer
Invesco Ltd.
Charlottetown, Prince Edward Island
- Full-time
The Senior Software Quality Engineer leads the design, execution, and oversight of complex test strategies to ensure the delivery of high quality, reliable software products for Finance…
Added 1 month ago
IL
Advanced Software Quality Engineer
Invesco Ltd.
Charlottetown, Prince Edward Island
- Full-time
The Advanced Software Quality Engineer leads the design, execution, and oversight of complex test strategies to ensure the delivery of high quality, reliable software products for the LCAR…
Added 5 months ago
EB
Infrastructure Architect
EQ Bank | Canada's Challenger Bank
Toronto, Ontario
- Full-time
Added 5 months ago
LS
AI Toolchain Software Developer
Lattice Semiconductor
Montreal, Quebec
- Full-time
As an AI Toolchain Software Developer, you'll apply emerging agentic AI techniques to transform how we build software, from automated code generation and intelligent testing to AI-assisted…
Added 5 months ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, Quebec
- Full-time
As a Senior Software Developer with strong Cloud, DevOps, and infrastructure experience, you design, build, and deliver robust software solutions, architectures, and infrastructure for our…
Added 5 months ago
S
Senior Software Engineer II
SurveyMonkey
Remote, Canada
- $126,400 to $158,000 CAD / year
- Full-time
- Remote
You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural…
Added 1 month ago
ServiceNow QA Engineering Practice Lead
Scotiabank
Toronto, ON
We are seeking an experienced ServiceNow QA Engineering Practice Lead, to grow, and lead our ServiceNow quality assurance discipline. In this role, you will define testing standards, drive…
Added 5 months ago
GS
Senior Site Reliability Engineer
Guidewire Software
Remote, Canada
- Full-time
- Remote
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of…
Added 1 month ago
W
Senior Software Engineer - Evisort AI (Python/Typescript)
Workday
Remote, Canada
- Full-time
- Remote
Evisort Engineering is growing! As a Senior Backend Software Engineer, you'll join a collaborative, cross-functional team working to enhance and expand our AI-driven contract management…
Added 5 months ago
EB
Staff Engineer, Cloud Engineering
EQ Bank | Canada's Challenger Bank
Toronto, Ontario
- Full-time
…platforms with a focus on Power Platform (30%), Azure Cloud Engineering (30%), AKS and DevOps Enablement (20%), and Platform Process Improvement (20%). Reporting to the Director, Cloud…
Added 4 months ago
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DevOps Cloud Engineer
Nasdaq
Toronto, Ontario
- Full-time
As a DevOps Cloud Engineer you'll play a critical role in designing, automating, and operating the cloud infrastructure that powers Nasdaq's global solutions and enables seamless software…
Added 2 months ago
WB
Staff Software Developer, iOS - Connected TV
Warner Bros. Discovery
Remote, Canada
- Full-time
- Remote
As the Staff Software Developer, you will provide technical leadership for the development team. You are an individual contributor, self-directed, able to work with minimal supervision, and…
Added 5 months ago
AA
Project Engineer/Manager (TK0)
Aviya Aerospace Systems
Mississauga, Ontario
- Full-time
Aviya Aerospace Systems is a leader in engineering services and solutions for mission critical Aerospace and Defense applications. Aviya provides expertise in program management, systems,…
Added 5 months ago
F
New Grad 2026 (Canada)
Fortinet
Burnaby, British Columbia
- Full-time
…for full time opportunities. Whether you are interested in a Software Developer role, QA, C++ Programmer, Web Developer, or Hardware Developers, we encourage you to apply here and our…
Added 5 months ago
W
(CAN) Solution Consultant II
Walmart
Mississauga, Ontario
- Full-time
At least 5–7 years of experience in software engineering.
Added 5 months ago
S
Senior Full Stack Software Engineer
Super.com
Remote, Canada
- Full-time
- Remote
You will operate in an AI-forward engineering environment where AI is a core part of how we design, build, and iterate on software. Engineers are expected to actively use AI in their…
Added 6 months ago
B
Senior Platform Systems Engineer
Bettermode
Toronto, Ontario
- Full-time
…monthly Tech & Appreciation Stipend - perfect for testing new software or tools and improving your workflows as you see…
Added 2 months ago
Staff, Cloud Engineering
Scotiabank
Toronto, ON
A minimum of 8+ years of experience in Software Engineering roles
Added 1 month ago
Lead Software Engineer (Python | Databricks)
Scotiabank
Toronto, ON
Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.
Added 1 month ago
Lead Software Engineer (Full Stack)
Scotiabank
Toronto, ON
Collaborating with product management, software engineers, business system analysts, and stakeholders, you define technical requirements, present solutions and deliver reliable software…
Added 1 month ago
Lead Software Engineer
Scotiabank
Toronto, ON
Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank’s Corporate, Investment Banking and Capital Markets businesses.
Added 2 months ago
Senior Software Developer, AI Code Modernization
Bentley Systems
Quebec, QC
This is a highly applied engineering role. You will work at the intersection of software engineering, AI systems, developer tooling, and modernization automation. Success is measured…

Scotiabank

ServiceNow QA Engineering Practice Lead

Toronto, ON, M5H 1H1, Canada

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Job details

Posting language: English
Posted: Sep 3, 2026

Original job description

Requisition ID: 260719

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are seeking an experienced ServiceNow QA Engineering Practice Lead, to grow, and lead our ServiceNow quality assurance discipline. In this role, you will define testing standards, drive automation strategy, and act as a technical authority for quality across all ServiceNow implementations, upgrades, and integrations. You will partner with platform engineers, architects, and business stakeholders to embed quality throughout the delivery lifecycle.

Is this role right for you? In this role, you will:
• Define and own the ServiceNow QA practice vision, standards, and roadmap aligned with organizational goals.
• Establish testing frameworks, methodologies, and best practices for functional, regression, integration, and performance testing on the ServiceNow platform.
• Lead, mentor, and grow a team of QA engineers and analysts, fostering a culture of quality and continuous improvement.
• Act as the primary point of contact for QA governance across all ServiceNow delivery streams.
• Design and implement end-to-end automated test suites using ServiceNow ATF (Automated Test Framework).
• Architect test environments, data strategies, and CI/CD pipeline integrations to enable continuous testing.
• Lead test planning, risk assessment, and coverage analysis for platform upgrades (e.g., Australia, Brazil releases) and major feature deployments.
• Oversee performance and load testing initiatives for high-traffic workflows and integrations.
• Review and approve test plans, test cases, and defect triage processes.
• Partner with ServiceNow architects, developers, and product owners to ensure requirements are testable and acceptance criteria are defined early.
• Collaborate with ITSM, ITAM, IRM, and HR Service Delivery product teams to understand scope and quality risks.
• Communicate testing status, quality metrics, and risk posture to senior leadership and steering committees.
• Drive shift-left testing practices, embedding QA into sprint planning and design reviews.
• Evaluate, select, and implement QA tooling (test management, defect tracking, reporting dashboards).
• Define KPIs and quality metrics - defect escape rate, test coverage, automation ROI - and report regularly.
• Establish and maintain a test data management strategy compliant with data privacy requirements.
• Drive adoption of DevOps and Agile QA practices across ServiceNow delivery squads.
• Actively collaborate on Agile project teams throughout the SDLC.
• Ensure business and technical requirements are met.
• Coordinate with Business Analysts, Scrum Masters, and external service providers.
• Train junior analysts on systems, environments, standards, and methodologies.
• Provide coaching, feedback, and support on team objectives and conflict resolution.
• Share application and process expertise across the QA team.
• Act as a lead for the QA team.
• Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles.
• Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.
• Understand and apply the Bank’s risk appetite and culture in daily decisions.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• A degree in computer science, IT Business/Management, or an engineering related discipline (preferred)
• 8+ years of QA engineering experience, with at least 4 years focused on the ServiceNow platform.
Including both manual and automation testing.
• Deep expertise in ServiceNow ATF, including writing, maintaining, and scaling automated test suites.
• Proven experience in a leadership role within QA or testing teams.
• 5+ years of ServiceNow related experience.
• Experience with ServiceNow App Engine, Flow Designer, and custom application testing.
• Certified System Administrator (CSA) certification.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Define and lead the ServiceNow QA practice vision, standards, and automation strategy across all implementations and upgrades. Manage a team of QA engineers while partnering with architects and stakeholders to embed quality throughout the delivery lifecycle.

Requirements

Requires 8+ years of QA experience with at least 4 years focused on ServiceNow and deep expertise in the Automated Test Framework (ATF). A degree in Computer Science or a related field and a Certified System Administrator (CSA) certification are preferred.

Skills

ServiceNow ATF
QA Engineering Leadership
Test Automation Strategy
ServiceNow Platform
CI/CD Pipeline Integration
Performance Testing
Regression Testing
Agile Methodology
DevOps
Test Data Management
Risk Assessment
Defect Triage
ITSM
ITAM
IRM
HR Service Delivery

Benefits

Diversity, Equity, Inclusion & Allyship Programs
Accessibility and Workplace Accommodations
Online Courses
Cross-functional Development Opportunities
Tuition Assistance
Bonus
Flexible Vacation
Personal Days
Sick Days
Health Benefits
Community Engagement Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ATF
QA Engineering
Automation
CSA Certification
ITSM
ITAM
IRM
HR Service Delivery
App Engine
Flow Designer
CI/CD
Agile
DevOps
Regression Testing
Performance Testing
Load Testing
SDLC
Test Management
Defect Escape Rate
KPIs
Governance
Shift-Left Testing
Scotiabank
Banking
Financial Services
Test Data Management
Sprint Planning
Quality Assurance
Technical Authority

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