Team Lead, Distribution Services

Requisition ID: 276654

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team Lead, Distribution Services contributes to the success of Distribution Services within Global Operations in Canada by coordinating mail, courier and bulk delivery services, supporting the day-to-day performance of two Messengers, and ensuring services are delivered accurately and within established service-level agreements. The role supports downtown Toronto, GTA, national and international distribution requirements while ensuring compliance with governing regulations and Scotiabank policies and procedures.

Is this role right for you? In this role you will:

• Champion a customer-focused culture that strengthens client relationships and leverages Scotiabank’s broader relationships, systems and knowledge.
• Coordinate the work of two Messengers responsible for internal mail, couriers, Canada Post items, bulk materials and equipment.
• Support the department’s management team by delegating assignments and monitoring the completion of daily tasks.
• Provide expert advice to internal partners on distribution services and respond to questions, requests and complaints.
• Manage shared inboxes and ensure requests are actioned within established service-level agreements.
• Initiate and coordinate special delivery and pickup requests while keeping management and stakeholders informed.
• Process incoming couriers and bulk deliveries through SendSuite accurately, efficiently and within established service standards.
• Coordinate distribution services for downtown Toronto offices, GTA locations, national operations and international locations.
• Apply Scotiabank’s risk appetite and risk culture when making day-to-day decisions.
• Maintain effective business controls in support of operational, compliance, AML/ATF, sanctions and conduct-risk obligations.
• Promote efficient operations in accordance with Scotiabank’s Values, Code of Conduct and Global Sales Principles.
• Foster a high-performance culture and contribute to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• You have detailed knowledge of mailroom logistics.
• You have demonstrated experience managing an office environment and supporting the performance of employees.
• You have working knowledge of human resources policies and procedures.
• You can manage several priorities simultaneously while meeting tight deadlines and service commitments.
• You have strong computer skills, including proficiency with standard Microsoft Office programs.
• You have working knowledge of Scotiabank’s organizational structure.
• You can work independently and exercise sound judgment.
• You can perform the physical requirements of a production mailroom environment, including lifting objects weighing up to 75 pounds and handling bulk packages and mailings.
• You are available to work occasional overtime during peak periods.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.