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Added 12 mins ago
TO
Human Resources Generalist (18-Month Contract)
Tsubaki of Canada
Mississauga, ON
- Contract
…the HR generalist contributes significantly to the Company’s business…
Added 12 mins ago
FR
Heavy Duty Cleaner
FirstService Residential Canada
Toronto, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 12 mins ago
S
Accountant (Systems Analyst)
SaskTel
Regina, SK
- Full-time
…ensuring General Accepted Accounting Principles are met. Performs business/system analysis to meet client requirements and identifies new opportunities. Participates in development of long…
Added 12 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
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Facility Services Manager
BGIS
North Bay, ON
- Full-time
Added 12 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
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Digital Task and Project Support Lead
Jacobs
Toronto, ON
- $85,000 to $100,000 USD / year
- Full-time
The ideal candidate is a trusted partner who can work with digital project managers and delivery leads to translate business and operational challenges into actionable digital delivery…
Added 12 mins ago
AS
Service Administrator
Apex Systems
Vaughan, ON
- $24 USD / hour
- Contract
…service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and…
Added 12 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
…closely with HR leaders, consults with stakeholders across the business, and supports people leaders to develop the talent programming that will improve our organizational capability,…
Added 12 mins ago
IC
Business Continuity Specialist
Infotek Consulting Inc.
Toronto, ON
- Contract
We are seeking two experienced Business Continuity Managers to support resilience and operational risk initiatives within a Wealth Management environment. The successful candidates will be…
Added 12 mins ago
SI
Associate Account Executive
Supra ITS
Mississauga, ON
- Full-time
…Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide,…
Added 12 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 12 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 12 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…multiple finance teams such as accounting, tax, treasury and business…
Added 12 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 12 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Bachelor's degree in Human Resources, Business, or related field required
Added 12 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 12 mins ago
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Senior Developer (React, Next.js & TypeScript)
GlobalVariable
Toronto, ON
- Contract
Client: Ontario Ministry of Public and Business Service Delivery and Procurement (Government Services Integration Cluster)
Added 12 mins ago
HE
Planificateur principal – Contrôle de projets/Senior Planner – Project Controls
Hitachi Energy
Montreal, QC
- Full-time
Join Hitachi Energy's Grid Automation business as a Senior Planner and play a key role in the successful execution of complex energy and infrastructure projects. In this role, y
Added 12 mins ago
AC
AVP, Direct Distribution and Affinity (Personal Lines)
Aviva Canada
Toronto, ON
- Full-time
Support the development and execution of Aviva Canada’s Direct distribution strategy, business plan and multi-year roadmap, with clear priorities for profitable growth, portfolio…
Added 12 mins ago
CI
Senior Data Analytical Specialist / Scientist - Contract
Compugen Inc
Toronto, ON
- Contract
…models, and machine learning solutions that support strategic business initiatives and data-driven…
Added 12 mins ago
CI
Senior Data Science Developer - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: We are seeking an experienced Senior Data Science Developer to design, develop, and implement enterprise-level Artificial Intelligence (AI) solutions, including…
Added 12 mins ago
IW
Senior Compliance Specialist, Compliance
IG Wealth Management
Quebec, QC
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 12 mins ago
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Multiple
Nedco
BC · British Columbia, Canada
- Full-time
Comfort with computers and standard business software (e.g., email, spreadsheets, order entry systems).
Added 12 mins ago
ZS
Technical Business Analyst
Zodiac Solutions, Inc
Montreal, QC
- Full-time

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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