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Added 14 mins ago
NB
Investment Banking Analyst
National Bank of Canada
Calgary, AB
- Full-time
…Acquisitions & Divestitures group at National Bank of Canada Capital Markets (NBCCM), you play a lead role in supporting the team’s deal execution and pitch activity. You will participate…
Added 14 mins ago
Investment Associate (Contract position)
The Canada Life Assurance Company
Winnipeg, MB
Conduct research on individual companies and investment options; support Capital Allocation Committee materials and meetings.
Added 14 mins ago
JA
Murex Consultant
Jay Analytix
Remote, Canada
- Full-time
- Remote
The right candidate understands how a trade moves front-to-back across a capital markets business. They also write clean, well-tested Java, and can show TDD, BDD and mocking in a live…
Added 14 mins ago
D
Administrator, Revenue Control (6 Month)
Dream
Toronto, ON
- Full-time
…services for both publicly listed real estate as well as private…
Added 29 mins ago
Senior Software Development Engineer in Test (SDET)
Adaptive Financial Consulting
Montreal, QC
At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams…
Added 29 mins ago
MI
Senior Associate Director, Fund Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
…reviews, custody trading documents, Subscription and process Capital Calls and distributions wires, ensuring execution as instructed by clients and deadlines are…
Added 29 mins ago
MI
Senior Fund Accountant, Real Assets (Yardi)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
- Process capital activity calculations and notices, including capital calls and distributions.
Added 29 mins ago
MI
Associate, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of…
Added 29 mins ago
RB
Manager, Product Control
Royal Bank of Canada
Toronto, ON
- Full-time
As a Manager Product Control, you will be responsible to provide quality analytical support to the Capital Markets’ Treasury Services Product Control area by performing daily and monthly…
Added 29 mins ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…clients, funds, shared clients and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets…
Added 44 mins ago
M
Credit Risk Specialist
Mindlance
Toronto, ON
- $60 to $65 CAD / hour
- Contract
…ideal candidate will have a strong understanding of OSFI’s Capital Adequacy Requirements (CAR) Guideline, credit risk frameworks, and AIRB methodology, along with excellent project…
Added 44 mins ago
BB
Accounting Manager
Big Box Outlet Store
Abbotsford, BC
- Full-time
Provide day-to-day leadership, coaching, and mentorship to the accounting team, including the Intermediate Accountant and Accounts Payable staff, fostering a high-performing and…
Added 44 mins ago
NC
Principal Consultant
NMG Consulting
Toronto, ON
- Full-time
…financial products and the importance of risk management and…
Added 58 mins ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
Manage regional operating and capital budgets and forecasts within approved plans. Track spend, vendor commitments, contracts, renewals, and performance; address variances and recommend…
Added 1 hour ago
MI
Senior Fund Accountant, Real Assets (Yardi)
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
Process capital activity calculations and notices, including capital calls and distributions.
Added 1 hour ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…clients, funds, shared clients and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets…
Added 1 hour ago
MI
Senior Associate Director, Fund Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
…reviews, custody trading documents, Subscription and process Capital Calls and distributions wires, ensuring execution as instructed by clients and deadlines are…
Added 1 hour ago
TC
Fundraising & Communications Manager
Toronto Cat Rescue
Toronto, ON
- Full-time
Lead the execution of capital fundraising initiatives with the Executive Director, including prospect research, campaign materials, solicitation plans and tracking pledges and commitments.
Added 1 hour ago
RD
Technical Project Manager - Software Solutions
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…experience within the financial services sector (preferably Capital…
Added 1 hour ago
PR
Corporate Planning Engineer
Parex Resources
Calgary, AB
- Full-time
Our Capital Markets & Corporate Planning team is seeking an Engineer with Operations and Development Planning background, to report to the Team Lead Corporate Planning, in the capacity of…
Added 1 hour ago
MI
Product Owner, CLM/KYC, Capital Markets
Maarut Inc
Montreal, QC
- Contract
Added 1 hour ago
SG
Service Leader
Schindler Group
Calgary, AB
- $95,000 to $110,000 CAD / year
- Full-time
…industry involving the new installation or modernization of capital equipment, with at least three to five years in a supervisory or management…
Added 1 hour ago
MI
Associate, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of…
Added 1 hour ago
PR
Corporate Planning & Financial Analyst
Parex Resources
Calgary, AB
- Full-time
This position is embedded within the Capital Markets & Corporate Planning team, reporting to the Team Lead Corporate Planning. The Corporate Planning & Financial Analyst role contributes…
Added 1 hour ago
SAP ABAP Developer - SAP Technical Services
Capital Regional District
Victoria, BC
…responsible for the ongoing development and support of the Capital Regional District's SAP system. The incumbent works closely with business and application teams, focuses on SAP…

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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