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Added 10 mins ago
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Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC
- Full-time
Cryopak Industries is seeking a Senior Supply Chain Analyst & Planning Lead to support and optimize our manufacturing planning activities, including MRP, materials management, inventory…
Added 10 mins ago
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Functional Analyst Guidewire (Testing Focus)
Maarut
Quebec, QC
- Contract
testing at the centre of the functional analyst role.
Added 10 mins ago
RA
Third-Party Risk Management Analyst (TPRM) – Vendor Risk & Due Diligence
Recrute Action
Toronto, ON
- Contract
Identify opportunities to improve data quality, risk assessment effectiveness, process efficiency, and risk oversight.
Added 10 mins ago
EI
Sr Technical Business Analyst
Elite IT Solutions Inc
Montreal, QC
- Contract
- Manage dependencies and risks such as integrations, data quality, security, and impacts on other systems.
Added 10 mins ago
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Test Analyst
TalentHub.io
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 25 mins ago
Business System Analyst (BFSI)
Capgemini
Toronto, ON
The Data Business Systems Analyst (Data BSA) will support the design, development, and delivery of data capabilities within the SYF and Zeta Marketing Platform Data Infrastructure through…
Added 40 mins ago
IT Support Analyst (12 Month Contract)
Greenfield Global Inc.
Chatham-Kent, ON · Chatham, ON
Job Title: IT Support Analyst (12 Month Contract)
Added 40 mins ago
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Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 40 mins ago
Analyst, Business Development
IFM Investors
Toronto, ON
Manage quality, accuracy, and timeliness of RFPs, including drafting where required.
Added 40 mins ago
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Quality Assurance Analyst
ONTARIO UNIVERSITIES APPLICATION CENTRE
Guelph, ON
- Full-time
The OUAC is seeking a Quality Assurance Analyst to join our Application Systems department.
Added 40 mins ago
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Regulatory Capital Compliance Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $73 CAD / hour
- Contract
We are seeking an experienced Regulatory Capital Compliance Analyst to support regulatory compliance initiatives within a financial institution's Group Risk Management function.
Added 55 mins ago
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Senior Financial Analyst, GWAM Operations Expenses
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
…Expenses is looking for a highly motivated Senior Financial Analyst to join our team. Reporting to the Director, GWAM Operations Expenses, you will handle financial reporting, budgeting,…
Added 55 mins ago
LC
System Analyst, Intermediate
Linamar Corporation
Guelph, ON
- Full-time
Job Title: Business System Analyst, Intermediate
Added 55 mins ago
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Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 1 hour ago
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Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 1 hour ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 1 hour ago
Technical Support Analyst I
Scotiabank
Toronto, ON
Contribute to Department Quality Standards by:
Added 1 hour ago
AI
Guidewire P&C Insurance Policy Conversion Analyst Bilingual French-English
Apptoza Inc.
Toronto, ON
- Contract
Role: Guidewire P&C Insurance Policy Conversion Analyst Bilingual French-English
Added 1 hour ago
AL
Inventory and Quality Analyst Specialist
ADLI Logistics
Brampton, ON
- Full-time
Role Description The Inventory and Quality Analyst Specialist is a full-time, on-site role based in Brampton, ON. This role is to own inventory accuracy, analyze inventory trends,…
Added 1 hour ago
SA
Senior Clinical Application Analyst
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
As the Senior Clinical Applications Analyst, you will be primary owner and subject matter expert for the MEDITECH Expanse platform and other supporting clinical applications at the…
Added 1 hour ago
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Analyst II, Analytical Development - Biologics - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
- Full-time
We’re looking for an Analyst II, Analytical Development to support technology transfer, method development, qualification, and validation activities within our growing biopharmaceutical…
Added 1 hour ago
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Analyst II, Analytical Development - Biologics - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
- $65,000 CAD / year
- Full-time
We’re looking for an Analyst II, Analytical Development to support technology transfer, method development, qualification, and validation activities within our growing biopharmaceutical…
Added 1 hour ago
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Business Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior Business Analyst to support the MPW Replatform initiative. The ideal candidate will have strong Business Analysis experience, excellent stakeholder…
Added 1 hour ago
C
IT Project Manager
Citi
Mississauga, ON
- Full-time
We are seeking a motivated and detail-oriented PM Analyst to join our global PMO Governance team. This is an excellent opportunity in program and project management, governance, and process…
Added 1 hour ago
MN
Financial Analyst
Maamwesying North Shore Community Health Services Inc
Sables-Spanish Rivers, ON · Serpent River First Nation or Sault Ste. Marie, Ontario
- Full-time
…Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and…

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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