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Added 10 mins ago
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Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC
- Full-time
Cryopak Industries is seeking a Senior Supply Chain Analyst & Planning Lead to support and optimize our manufacturing planning activities, including MRP, materials management, inventory…
Added 10 mins ago
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Test Analyst
TalentHub.io
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 25 mins ago
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Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
The Cybersecurity Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 25 mins ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Direct mentorship from senior directors managing flagship green initiatives.
Added 25 mins ago
B
Senior Security Operations Analyst
BRP
Valcourt, QC
- Full-time
The Senior Security Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 40 mins ago
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TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
Collaborate with internal stakeholders, including senior leadership and Sales and Trading to review trade settlements, client reporting, and compliance activities and challenges. Act as a…
Added 40 mins ago
C
Senior QA Test Analyst, Assistant Vice President
Citi
Mississauga, ON
- Full-time
The IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 40 mins ago
NV
HRIS Analyst - Workday
Next Ventures
Montreal, QC
- $80,000 to $120,000 CAD / year
- Full-time
I am partnered with a business who are currently looking for a Senior HRIS Workday Advisor, to support their HRIS team and wider business.
Added 40 mins ago
IC
Regulatory Capital Compliance Analyst
Infotek Consulting Inc.
Toronto, ON
- $60 to $73 CAD / hour
- Contract
We are seeking an experienced Regulatory Capital Compliance Analyst to support regulatory compliance initiatives within a financial institution's Group Risk Management function.
Added 40 mins ago
C
Senior Supply Chain Analyst & Planning Lead
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Cryopak Industries is looking for a Senior Supply Chain Analyst & Planning Lead to support and optimize our manufacturing planning activities, including MRP, materials planning, inventory…
Added 56 mins ago
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Analyst, Asset Management
Dream
Saskatoon, SK
- Full-time
Dream is looking for an Analyst, Income Properties – Asset Management
Added 56 mins ago
M
Senior Financial Analyst, GWAM Operations Expenses
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
Manulife Global Wealth and Asset Management (GWAM) Operations Expenses is looking for a highly motivated Senior Financial Analyst to join our team. Reporting to the Director, GWAM…
Added 1 hour ago
Supply Chain Analyst - Data & Analytics
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 1 hour ago
Senior Manager, Business Technology Analyst (FX Technology)
Scotiabank
Toronto, ON
The Senior Manager, Business Technology Analyst, FX Technology is responsible for driving strategic technology initiatives across the Foreign Exchange business. Acting as the critical…
Added 1 hour ago
Technical Support Analyst I
Scotiabank
Toronto, ON
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Added 1 hour ago
IG
Transportation Analyst/Customer Service
Insight Global
Brampton, ON
- Contract
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and…
Added 1 hour ago
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Business and Fiscal Planning Analyst
Health | Santé
Toronto, ON
- $75,185 to $105,116 CAD / year
- Full-time
prepare a variety of regular and ad hoc reports to support senior management decision making processes and central agency requirements
Added 1 hour ago
SA
Senior Clinical Application Analyst
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
As the Senior Clinical Applications Analyst, you will be primary owner and subject matter expert for the MEDITECH Expanse platform and other supporting clinical applications at the…
Added 1 hour ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
…for an enthusiastic, motivated Junior Information Security Analyst Student Intern to join our Information Security Office for a 4-month winter term. In this role, you will collaborate…
Added 1 hour ago
LN
Contracts & Compliance Analyst
Lambert Nemec Group
Winnipeg, MB
- Full-time
…Winnipeg, to recruit an experienced Contracts & Compliance Analyst for a 12-month term with a high opportunity to be…
Added 1 hour ago
TC
Sr. Accounting / IFRS17 Analyst
Tata Consultancy Services
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Senior Accounting / IFRS 17 Analyst with strong knowledge of IFRS 17, insurance accounting, financial reporting, and data reconciliation. The successful…
Added 1 hour ago
HR
Manager, Cybersecurity Operations
Halifax Regional Municipality
Halifax, NS
- $105,040 to $135,936 CAD / year
- Full-time
…Analysts, IT Security Administrator and Cybersecurity Risk Analyst in the delivery of HRM’s cybersecurity operations and program roadmap. This position will interact with all levels of…
Added 1 hour ago
D
Business Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior Business Analyst to support the MPW Replatform initiative. The ideal candidate will have strong Business Analysis experience, excellent stakeholder…
Added 2 hours ago
Analyst, Corporate Access, Global Banking and Markets - Toronto
Scotiabank
Toronto, ON
We are seeking a highly motivated and detail-oriented Corporate Access Analyst to join our Canadian corporate access team. The corporate access analyst supports the execution and growth of…
Added 2 hours ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
The Senior Product Designer owns the end-to-end user experience of Acumatica applications, shapes workflows, and aligns them with the product vision. As an active member of the discovery…

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

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Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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