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Added 5 mins ago
UO
Student Library Associate
University of Niagara Falls Canada
Niagara Falls, ON
- Volunteer
Experience in a customer service role is required.
Added 5 mins ago
PA
IT Technician (Head office - Muskoka
Performance Auto Group
Huntsville, ON
- Full-time
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Added 5 mins ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
Minimum of one year of experience in an IT service desk, technical support, or similar IT support role.
Added 5 mins ago
RI
Service Desk Analyst (fluent English and French)
Raas Infotek
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 5 mins ago
SI
Account Manager
Supra ITS
Mississauga, ON
- $70,000 to $77,000 USD / year
- Full-time
…server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS…
Added 5 mins ago
TN
Dental Administrator
true north Dental Centre
Winnipeg, MB
- Full-time
…handle billing and insurance processing, coordinate daily front-desk workflows, and support an exceptional, patient-centered care…
Added 5 mins ago
CO
Library Service Assistant 1/2 Circulation/Shipping Assistant MILL
City of Winnipeg
Winnipeg, MB
- Full-time
Library Service Assistant 1/2 Circulation/Shipping Assistant
Added 5 mins ago
DA
Junior IT Support Specialist
Destination Auto Group
Burnaby, BC
- $40,000 to $48,000 CAD / year
- Full-time
Based out of our Burnaby head office, you will be providing help desk support across our 4 dealership locations within the lower mainland.
Added 5 mins ago
F/
Senior Product Analyst (Application Support)
FCC / FAC
Regina, SK
- Full-time
…identify root causes and work closely with business partners, the Service Desk and Domain teams to resolve problems and minimize service…
Added 5 mins ago
TH
Sales Associate Part-Time - 7058 St. Vital
The Home Depot
Winnipeg, MB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 mins ago
TH
Flooring Sales Associate: Full Time - COURTENAY
The Home Depot
Courtenay, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 mins ago
Senior Business Relationship Manager, IT
DSV
Toronto, ON
…and provides strategic leadership during major initiatives, service challenges, and transformation…
Added 20 mins ago
Receptionist (12-Month Contract)
Brother Canada
Dollard-Des Ormeaux, QC
Customer-Focused: Excellent telephone and customer service skills with a positive attitude
Added 35 mins ago
R-
Fashion Associate (Part time) - Georgian Mall
RCL - Reitmans Canada Ltd/Ltée
Barrie, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 35 mins ago
Y
Service Desk Analyst
Yochana
Mississauga, ON
- Contract
Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet…
Added 35 mins ago
Y
IT Help Desk Support I
YNCU
Kitchener, ON
- $53,000 to $62,000 USD / year
- Full-time
The IT Help Desk I will combine strong technical troubleshooting skills with excellent customer service, communication, and problem-solving abilities while working collaboratively with the…
Added 35 mins ago
N(
Program Assistant, School of Construction and Building Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…closely with academic leadership, instructors, students, and service departments across the institution, the Program Administrator coordinates a variety of administrative processes related…
Added 35 mins ago
FS
Help Desk Specialist
Futran Solutions
Ottawa, ON · Kanata, ON
- Contract
As a Bilingual Help Desk Support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts…
Added 35 mins ago
UO
UService Service Advisor - People & Culture and Payroll
University of Calgary
Calgary, AB
- Full-time
Reporting to the UService Team Lead, the UService Advisor - People & Culture provides front-line and moderately complex service support to faculty, staff, students, and other University…
Added 35 mins ago
NC
Help Desk Analyst (6-month contract)
Noble Corporation
Concord, ON
- Temporary
We’re looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you’ll be the first line of support for end-user IT…
Added 35 mins ago
GF
Overnight Customer Service Representative (Motivator) – Scarborough Kingston and Eglinton
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Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 35 mins ago
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Support Worker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
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…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 50 mins ago
C
Receptionist
CBRE
Vancouver, BC
- Full-time
…conference room calendar, and the daily logistics of a busy front desk. You will be successful in this role when you make every visitor and employee feel expected and well taken care of,…
Added 50 mins ago
EP
Procurement Administrative Supervisor
Export Packers
Brampton, ON
- Full-time
…built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees'…
Added 50 mins ago
Media Sales Representative
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If you love your community and want to get paid for building real relationships in it, this is the outside sales opportunity built for that - not a desk job, not a call centre.

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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