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Added 13 mins ago
I
Policy Analyst - Trade and Sustainable Development
IISD
Winnipeg, MB
- Full-time
IISD’s Trade policy team is recruiting a Policy Analyst to support research implementation and outputs, provide analysis for evidence-based policies grounded in scientific research, and…
Added 13 mins ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 28 mins ago
NB
Investment Banking Analyst
National Bank of Canada
Calgary, AB
- Full-time
As an Investment Banking Analyst (Engineering/Geology) in the Acquisitions & Divestitures group at National Bank of Canada Capital Markets (NBCCM), you play a lead role in supporting the…
Added 28 mins ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Added 28 mins ago
PQ
Help Desk Analyst
Prime Quadrant
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
Working closely with the IT Operations Analyst, this role provides an opportunity to build broad technical skills across Microsoft 365, endpoint management, identity, networking,…
Added 28 mins ago
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Security Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: Information Security Analyst I – Identity & Access Management (IAM)
Added 28 mins ago
I
Senior QA Analyst
Indidual
Toronto, ON
- Contract
· Experience creating testing strategy documentation, test plans, test cases and test data for various types and phases of testing, including technical and business functional validation
Added 28 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Gameloft Montreal is looking for a Senior Data Analyst to join the team working on Disney Dreamlight Valley, a cross-platform hybrid life-sim/adventure game!
Added 28 mins ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
…maintaining documentation, and translating business requirements into technical logic, analyst will work closely with finance teams, IT, and control functions to troubleshoot data quality…
Added 28 mins ago
Forest Protection Specialist (Environmental Analyst 1(A)-(B)2)
The Government of Nova Scotia
Shubenacadie, NS
Reporting to the Manager of Risk Services, the Forest Protection Specialist is responsible for providing scientific and technical support to assess and manage wildfire hazards. This role…
Added 44 mins ago
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FX Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
As an FX Application Support Analyst, you will keep Citi's business-critical foreign exchange trading platform running for trading desks and operations teams around the world. You will join…
Added 44 mins ago
IB
Inventory Analyst (12 Months Contract)
Indigo Books & Music
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
The Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and provide insight and analysis into the…
Added 44 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 44 mins ago
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Functional Analyst, SAP SD
BRP
Montreal, QC
- Full-time
We are seeking a Senior SAP SD/SCM Analyst with proven expertise in Sales & Distribution (SD) within both SAP ECC and SAP S/4HANA environments. This role requires a professional who not…
Added 58 mins ago
I
Inventory Analyst (12 Months Contract)
Indigo
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
The Inventory Analyst, Print is responsible for managing omni-channel inventory to meet business performance goals and customer experience, and provide insight and analysis into the…
Added 58 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 58 mins ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
This position is for an Information Security Analyst – Privileged Access Management, reporting to the Team Manager. The role focuses on Identity Access Management across a variety of…
Added 59 mins ago
P
Business Analyst- Oracle
PLATO
Remote, Canada
- $75 to $95 CAD / hour
- Contract
- Remote
As a Business Analyst on the Data team, you will be responsible for bridging the gap between business stakeholders and the technical delivery team. Your day-to-day activities will include…
Added 59 mins ago
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Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
We are located in Markham, Ontario, and we are currently seeking a SAP S/4 HANA FICO Analyst.
Added 1 hour ago
IL
Advanced Quality Engineer
Invesco Ltd.
Charlottetown, PE
- Full-time
The Advanced Software Quality Assurance (SQA) Analyst is responsible for designing, developing, and executing complex test strategies to ensure high‑quality software releases. This role…
Added 1 hour ago
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Application & Systems Operations Delivery Lead
Nutrien
Saskatoon, SK
- Full-time
The Solution Analyst – Applications, Systems and Database Operations is responsible for supporting the stability, performance, delivery, and operational sustainment of core enterprise…
Added 1 hour ago
AI
Business Systems Analyst (API Integration)
Aptino, Inc.
ON · Ontario, Canada
- Contract
We're Hiring: Business Systems Analyst (API Integration)
Added 1 hour ago
SQ
Business Data Analyst
Sunlife Québec
Montreal, QC
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 1 hour ago
MP
Senior Bilingual Telephony Analyst (English/French)
Michael Page
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
As a Senior Bilingual Telephony Analyst, you will be responsible for overseeing and optimizing operational technology systems to support the property sector. Based in Mississauga, this role…
Added 1 hour ago
E
Business System Analyst
eTeam
Laval, QC
- $38 to $42 CAD / hour
- Contract
The Business Systems Analyst will be primarily responsible for supporting the ERP system for the Business Commercial Support and Sales Operations team. Provide data management and…

Scotiabank

Technical Support Analyst I

Toronto, ON, M1L 4S2, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Requisition ID: 278410

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provide Technical support to Business Banking, Private Banking and Commercial clients for GTB Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted follow governing regulations, internal policies and procedures.

What You'll Do:

Provide Technical/Customer support for GTB Cash Management products that are supported by the Client Services & Solutions Help Desk by:
Supporting Commercial and Small Business customers via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Escalating to Management, Enhanced Support Team or Subject Matter Expert for guidance and direction on complex cases to effect pertinent resolutions in a timely manner.
Delivering a positive customer experience by consistently applying Service Standards during all customer interactions.
Demonstrating respect and knowledge in every customer interaction.
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas, and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented.
Liaising with Product Managers, Global Business Payments Sales Representatives, Branch personnel, Systems Development, Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Assisting with the mentorship of entry level Customer Technical Support Analysts, and the cross training of less senior Customer Service Analysts.
Contribute to Department Quality Standards by:
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Ensuring all incoming hotline calls are properly logged and updated as per department standards.
Ensuring that there is strict adherence to all documented procedures and guidelines.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct while ensuring adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have

Strong written and verbal communication skills.
Ability to build strong relationships with peers and internal partners and work well under pressure.
Strong technical/troubleshooting skills, with proven expertise with GTB Cash Management Products, such as ScotiaConnect Online, Digital/OTP Token, EFT, Wire Payments, ACH, IMT, Bulk EMT and interac E-Transfer. Mandatory.
Sound knowledge of internal systems, such as Edge, GWA/SCO ADMIN, CAMS UMS and Intralink.
Computer Science Degree or Computer Networking Diploma – preferred but not mandatory.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development
A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
A competitive compensation and benefits package
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Provide technical support to commercial and small business clients regarding cash management products via inbound calls. Ensure first call resolution, escalate complex issues, and maintain high service standards while adhering to bank policies.

Requirements

Strong technical troubleshooting skills and expertise in cash management products like wire payments and ACH are mandatory. A computer science degree or networking diploma is preferred but not required.

Skills

Technical support
Cash management
Customer service
Troubleshooting
ScotiaConnect Online
Digital/OTP Token
EFT
Wire payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink

Benefits

Professional development
Competitive compensation
Benefits package

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Cash Management
Customer Service
Troubleshooting
ScotiaConnect
Digital Token
EFT
Wire Payments
ACH
IMT
Bulk EMT
Interac E-Transfer
Edge
GWA/SCO ADMIN
CAMS UMS
Intralink
Banking
Commercial Banking
Small Business
Inbound Call
First Call Resolution
Risk Management
Compliance
AML
ATF
Sanctions
Computer Science
Networking
Hybrid Work
Client Services

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