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Added 11 mins ago
GL
Senior Program Manager, Product Development / Gestionnaire principal(e) de programme, Développement de produits
Galvion LTD
Montreal, QC
- Full-time
…meeting the desired quality and user functionality. You will lead exciting, complex cross-functional teams using your understanding of Galvion’s strategy, user requirements, project…
Added 11 mins ago
CA
Sales Support Specialist
Centurion Asset Management Inc.
Toronto, ON
- Full-time
…reports to track sales metrics, including sales conversion rates, lead generation, pipeline health, and revenue growth. Identify areas for process improvements through data insights and…
Added 11 mins ago
E
Portfolio Manager
eCapital
Barrie, ON
- Full-time
Partner with Sales, Account Management, and Customer Service to strengthen client engagement, retention, and satisfaction.
Added 11 mins ago
FF
Sr Manager, Soft Goods Product
Fox Factory
Burnaby, BC · CA BC, Burnaby
- Full-time
Lead pricing strategies, cost negotiations and business case developments for new products and initiatives.
Added 11 mins ago
F/
Senior Relationship Manager, Agriculture Commercial Financing
FCC / FAC
Camrose, AB
- Full-time
Customer service or advisory experience within a financial services environment
Added 26 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 26 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
Commitment to providing exceptional customer service
Added 26 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
Commitment to providing exceptional customer service
Added 26 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Brampton, ON
- Full-time
Commitment to providing exceptional customer service
Added 26 mins ago
W
(CAN) Front End Checkout Team Associate Temporary - Contract ends May 17, 2027
Walmart
Brampton, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 26 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Ottawa, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 26 mins ago
Co-op/Intern Engineering Student - Engineering Practice (May 2027)
Spartan Controls Ltd.
Calgary, AB
…We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and…
Added 26 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 26 mins ago
Manager, McOpCo Operations
McDonald's Corporation
Calgary, AB
…taste and quality, hospitality, order accuracy and speed of service, especially during peak…
Added 26 mins ago
UX Researcher
Scotiabank
Toronto, ON
…logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs.…
Added 26 mins ago
TA
Project Manager
Top Aces
Dorval, QC
- Full-time
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Added 26 mins ago
F
Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
Lead special projects and contribute to initiatives that improve customer retention, operational effectiveness, and team performance.
Added 26 mins ago
CW
Physician Liaison
Calgary West Central Primary Care Network
Remote, Canada
- Full-time
- Remote
Experience as an account manager or customer service representative, ideally in a health care organization.
Added 26 mins ago
Service Specialist (I - III) - Artificial Lift
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Leduc, AB
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop…
Added 26 mins ago
W
Repair & Maintenance Technician - Liner Hangers
Weatherford
AB · Clairmont, AB
- Full-time
Maintaining Work Areas - Lead by example in maintaining equipment in a clean, organized, and safe condition, ensuring strict compliance with safety standards and procedures.
Added 26 mins ago
TH
Head Cashier Part Time (NEW MINAS)
The Home Depot
New Minas, NS
- Part-time
…through scheduling and providing first level of escalation for customer…
Added 26 mins ago
Mgr Administration Serv
Insurance Corporation of British Columbia
BC · Prince George, BC · Duncan, BC · Nanaimo, BC · Courtenay, BC · Victoria, Brit
We are seeking a highly organized and experienced Manager, Administration Services, to lead a team of administrative professionals in delivering exceptional claims and office administrative…
Added 26 mins ago
Workplace Lead
Asana
Vancouver, BC
Customer-service orientation with strong interpersonal skills and the ability to build authentic relationships across teams and with visitors.
Added 26 mins ago
BP
Server
Boston Pizza
Mission, BC
- Part-time
Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet…
Added 26 mins ago
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Sr. Pharmacy Operations
Brunel
Hamilton, ON
- Full-time
Coordinate with customer service, warehouse, dispatch, and other departments to improve efficiency and service quality.

Scotiabank

UX Researcher

Toronto, ON, M5A 3X5, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Experience: 5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Requisition ID: 278972

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The User Experience Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. This hybrid research and operations role combines strategic thinking with practical enablement. You will both drive efficiency and logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications, and improve the tools and practices that help researchers work efficiently and consistently.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation.
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors.
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed.
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions.
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities.
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations.

Research Operations & Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast.
Build, quality-check, launch, and monitor surveys in partnership with researchers and stakeholders.
Help researchers improve the efficiency, clarity, and quality of plans, synthesis, reports, and documentation.
Coordinate study logistics, vendors, schedules, consent materials, dependencies, and status updates.
Improve workflows and shared standards to increase research quality, consistency, reuse, and speed.
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.
Treat participant experience and inclusive sampling as a designed system, not a booking task: who we hear from, how often, how well we treat them, and whose voices are structurally missing from what we know.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Experience in financial services, regulated industries, or adjacent complex service environments is preferred.
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting.
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills.
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The UX Researcher will lead discovery research for complex challenges while managing research operations, tools, and repositories to ensure efficient evidence-based decision-making. They will partner with cross-functional teams to translate insights into strategic recommendations and improve research practices across the organization.

Requirements

Candidates must have at least 5 years of experience in UX research, design research, or research operations, preferably within financial services or regulated industries. Strong skills in systems thinking, facilitation, and stakeholder partnership are essential for success in this role.

Skills

UX research
Research operations
Service design
Systems thinking
Discovery research
Stakeholder management
Synthesis
Facilitation
Storytelling
Survey design
Data analysis
Project management
Strategic planning
AI tools
Inclusive sampling

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Accessibility and workplace accommodations
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Community engagement programs

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Research Operations
Service Design
Financial Services
Systems Thinking
Discovery Research
Stakeholder Management
Synthesis
Facilitation
Storytelling
Survey Design
AI
Inclusive Sampling
Data Analysis
Strategic Planning
Regulated Industries
UX Strategy
Research Repository
Workshops
Recruitment

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