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Added 9 mins ago
AC
Executive Assistant / Assistante à la Direction
AIP Connect
Toronto, ON · Montreal, QC
- Full-time
Serve as the primary administrative liaison for the Board of Directors, managing communications, scheduling, and logistics for both virtual and in-person meetings per year.
Added 9 mins ago
26 - 41 Sourcing & Procurement Manager
AMBICO Limited
Ottawa, ON
…vendor performance management while balancing cost, quality, lead time, and…
Added 24 mins ago
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(CAN) Chef d’équipe Stocking 3
Walmart
Laval, QC
- Full-time
5. Review completed schedules with People Lead.
Added 24 mins ago
Project Engineer, Pacific Link (Contract)
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Lead owner-side engineering activities supporting the development and delivery of a variety of projects through development, FEED, detailed engineering, and construction support phases.
Added 24 mins ago
UX Researcher
Scotiabank
Toronto, ON
…with practical enablement. You will both drive efficiency and logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges,…
Added 24 mins ago
Labourer
Aecon
Springfield, MB
Integrity. We lead by example, with humility and courage.
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Workplace Lead
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Vancouver, BC
We are looking for a Workplace Lead to champion and oversee workplace operations at our Vancouver office. In this role, you will deliver operational support, create a welcoming atmosphere,…
Added 24 mins ago
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Sr. Pharmacy Operations
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- Full-time
Investigate operational issues, implement corrective actions, and lead continuous improvement initiatives.
Added 39 mins ago
AI
Databricks Lead – Python, PySpark, SQL & Supply Chain Analytics
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
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Added 54 mins ago
Concrete & Rebar Lead
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Vancouver, BC
The Concrete & Rebar Lead is responsible for coordinating and overseeing concrete, reinforcing steel, and formwork activities for mining and industrial projects. This position works closely…
Added 54 mins ago
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Burnaby, BC
…engineering, integration and test, production, manufacturing and…
Added 54 mins ago
TI
Shipper/Receiver - Milwaukee Tool
TTI, Inc.
Calgary, AB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 54 mins ago
CE
Rental Representative
Cooper Equipment Rentals Limited
Langley (District), BC
- Full-time
Added 54 mins ago
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(CAN) Stocking 2 Team Lead
Walmart
Toronto, ON
- Full-time
4. Ensure strong communication with associates and management with the planning meeting, lead the daily Team Huddle at the start of each shift, and provide the team with updates, set goals,…
Added 54 mins ago
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Lead Financial Analyst, LATAM & Canada GDCL
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
The Lead Analyst will serve as a key member of the Global Distribution & Customer Logistics (GDCL) Finance leadership team, and the position offers high visibility across senior leadership…
Added 54 mins ago
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Strategic Demand Planner
Confidential Hires
London, ON
- Full-time
Lead cross-functional alignment ensuring consistent understanding of assumptions, risks, and opportunities across Sales, Product, Finance, and Supply driving maturity of the department S&OP…
Added 54 mins ago
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Integration Engineer
Altis
Ottawa, ON · Greater Ottawa Metropolitan Area
- $140,000 to $147,000 CAD / year
- Full-time
Opportunity to expand your technical ownership and potentially grow into a technical lead role.
Added 54 mins ago
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Seasonal Personal Vehicle Delivery Driver
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Burlington, ON
- Temporary
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
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Stage - Hiver - Responsable de la gestion des stocks / Internship-Winter-Material Management Lead
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Longueuil, QC
- Full-time
Added 1 hour ago
EA
Ground Handler
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Fort Nelson 2, BC
- Part-time
…Nelson, YYE). This role reports directly to an amazing Shift Lead who is there to support…
Added 1 hour ago
RO
FP&A Business Partner
Rubicon Organics™
Surrey, BC
- $113,800 to $142,300 CAD / year
- Full-time
Identify gaps and lead improvements in FP&A processes, reporting, data quality, and systems, ensuring changes are communicated effectively to leaders and stakeholders.
Added 1 hour ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- $63,200 to $70,200 CAD / year
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
GM
Maintenance Supervisor
General Motors
Oshawa, ON
- Full-time
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable…
Added 1 hour ago
AC
Data Engineering Team Lead
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Vancouver, BC
- $120,000 to $130,000 CAD / year
As Team Lead, Data Engineering, you will be a hands-on technical and people leader responsible for the day-to-day direction of the Data Engineering team. You will directly manage Data…
Added 1 hour ago
Manager, Frontline Transformation
CONA Services
Brampton, ON
Lead pilot design and stakeholder alignment, using field feedback and performance insights to optimize the execution model

Scotiabank

UX Researcher

Toronto, ON, M5A 3X5, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Experience: 5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Requisition ID: 278972

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The User Experience Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. This hybrid research and operations role combines strategic thinking with practical enablement. You will both drive efficiency and logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications, and improve the tools and practices that help researchers work efficiently and consistently.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation.
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors.
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed.
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions.
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities.
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations.

Research Operations & Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast.
Build, quality-check, launch, and monitor surveys in partnership with researchers and stakeholders.
Help researchers improve the efficiency, clarity, and quality of plans, synthesis, reports, and documentation.
Coordinate study logistics, vendors, schedules, consent materials, dependencies, and status updates.
Improve workflows and shared standards to increase research quality, consistency, reuse, and speed.
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.
Treat participant experience and inclusive sampling as a designed system, not a booking task: who we hear from, how often, how well we treat them, and whose voices are structurally missing from what we know.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Experience in financial services, regulated industries, or adjacent complex service environments is preferred.
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting.
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills.
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The UX Researcher will lead discovery research for complex challenges while managing research operations, tools, and repositories to ensure efficient evidence-based decision-making. They will partner with cross-functional teams to translate insights into strategic recommendations and improve research practices across the organization.

Requirements

Candidates must have at least 5 years of experience in UX research, design research, or research operations, preferably within financial services or regulated industries. Strong skills in systems thinking, facilitation, and stakeholder partnership are essential for success in this role.

Skills

UX research
Research operations
Service design
Systems thinking
Discovery research
Stakeholder management
Synthesis
Facilitation
Storytelling
Survey design
Data analysis
Project management
Strategic planning
AI tools
Inclusive sampling

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Accessibility and workplace accommodations
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Community engagement programs

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Research Operations
Service Design
Financial Services
Systems Thinking
Discovery Research
Stakeholder Management
Synthesis
Facilitation
Storytelling
Survey Design
AI
Inclusive Sampling
Data Analysis
Strategic Planning
Regulated Industries
UX Strategy
Research Repository
Workshops
Recruitment

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