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Added 8 mins ago
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Portfolio Manager
eCapital
Barrie, ON
- Full-time
Conduct ongoing review and analysis of client financial performance, collateral quality, account trends, funding utilization, concentration exposure, dilution, collections activity, and…
Added 8 mins ago
Brand Storytelling Specialist / Spécialiste en mise en récit de marque
Earth Rated
Montreal, QC
Partner with the Creative Lead to evolve and protect our tone of voice, and keep it live and usable in the GTM playbook, in a form both people and AI tools can work from
Added 8 mins ago
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Sr Manager, Soft Goods Product
Fox Factory
Burnaby, BC · CA BC, Burnaby
- Full-time
Partner with internal teams and external design consultants to deliver products that achieve margin, quality, and delivery targets.
Added 23 mins ago
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Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Proven ability to collaborate and partner with a wide variety of stakeholders
Added 23 mins ago
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Manager Population Health
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Saskatoon, SK
- Full-time
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Manager, McOpCo Operations
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Calgary, AB
…McOpCo; McOpCo Operations Consultants; General Managers; and partner teams in HR, Finance, Loss Prevention, Development and…
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Senior HR Business Partner, Pacific Link - Edmonton - Referral Eligible
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Edmonton, AB
…values-driven individual to join our dynamic team as Senior HR Business Partner, Major Projects - Edmonton. In this position, you will play a key role in providing HR expertise and counsel…
Added 23 mins ago
UX Researcher
Scotiabank
Toronto, ON
…evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into…
Added 23 mins ago
TA
Project Manager
Top Aces
Dorval, QC
- Full-time
…U.S., Germany, and multiple other NATO allies and international partner…
Added 23 mins ago
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Repair & Maintenance Technician - Liner Hangers
Weatherford
AB · Clairmont, AB
- Full-time
Other Duties - Take initiative on additional assignments and complex tasks assigned by supervisors, ensuring high-quality execution and completion.
Added 23 mins ago
PG
Senior Content Writer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…social strategists, contentcreators, and creative directors.• Partner with Social Content Creators & Social Producers to help execute approved concepts,where required.• Craft unique,…
Added 24 mins ago
TH
Merchandising Associate Part Time - CAMBRIDGE (6am start required)
The Home Depot
Cambridge, ON
- Part-time
Partner with store leadership to markdown all damaged or un-sellable merchandise
Added 24 mins ago
Labourer
Aecon
Springfield, MB
…communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the…
Added 24 mins ago
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Business Development & Proposal Manager
GFT.
Toronto, ON
- Full-time
…complex, high-impact projects. From vision through delivery, we partner across all Business Groups to develop compelling, competitive proposals that reflect our core values and technical…
Added 24 mins ago
WC
Fabricator (Calgary, AB)
Wolseley Canada Inc.
Fairview, AB
- Full-time
Inspect finished products for quality, accuracy, and proper workmanship.
Added 24 mins ago
ER
Brand Storytelling Specialist
Earth Rated
Montreal, QC
- Full-time
Partner with the Creative Lead to evolve and protect our tone of voice, and keep it live and usable in the GTM playbook, in a form both people and AI tools can work from
Added 39 mins ago
M
Intermediate DevOps Specialist
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Richmond, BC
- Full-time
Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a…
Added 39 mins ago
Sr. Operations Manager
Amazon
St. Thomas, ON
Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
Added 39 mins ago
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Senior Software Engineer
SalesJack
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
You’ll partner directly with the founders and lead engineers to set architectural direction and raise the engineering bar, including how the team uses AI to move faster without lowering…
Added 39 mins ago
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VP, People
Rewind
Remote, Canada
- Full-time
- Remote
Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
Added 39 mins ago
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User Experience (UX) Designer
LawDepot
Remote, Canada
- Full-time
- Remote
Partner with the Design Manager and Product Owners to execute project plans, incorporate feedback, and deliver high-quality work
Added 39 mins ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
The ideal candidate is excited about the potential of cloud computing and is passionate about delivering quality services in a hyper-growth environment where priorities can shift fast. You…
Added 39 mins ago
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Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 39 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…
Added 39 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
Operating as an internal learning studio and strategic talent development partner, this role owns the content lifecycle from needs analysis and learning design through creative production,…

Scotiabank

UX Researcher

Toronto, ON, M5A 3X5, Canada

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Job details

Apply by: Nov 24, 2026
Experience: 5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Requisition ID: 278972

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The User Experience Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. This hybrid research and operations role combines strategic thinking with practical enablement. You will both drive efficiency and logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications, and improve the tools and practices that help researchers work efficiently and consistently.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation.
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors.
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed.
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions.
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities.
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations.

Research Operations & Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast.
Build, quality-check, launch, and monitor surveys in partnership with researchers and stakeholders.
Help researchers improve the efficiency, clarity, and quality of plans, synthesis, reports, and documentation.
Coordinate study logistics, vendors, schedules, consent materials, dependencies, and status updates.
Improve workflows and shared standards to increase research quality, consistency, reuse, and speed.
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.
Treat participant experience and inclusive sampling as a designed system, not a booking task: who we hear from, how often, how well we treat them, and whose voices are structurally missing from what we know.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Experience in financial services, regulated industries, or adjacent complex service environments is preferred.
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting.
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills.
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The UX Researcher will lead discovery research for complex challenges while managing research operations, tools, and repositories to ensure efficient evidence-based decision-making. They will partner with cross-functional teams to translate insights into strategic recommendations and improve research practices across the organization.

Requirements

Candidates must have at least 5 years of experience in UX research, design research, or research operations, preferably within financial services or regulated industries. Strong skills in systems thinking, facilitation, and stakeholder partnership are essential for success in this role.

Skills

UX research
Research operations
Service design
Systems thinking
Discovery research
Stakeholder management
Synthesis
Facilitation
Storytelling
Survey design
Data analysis
Project management
Strategic planning
AI tools
Inclusive sampling

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Accessibility and workplace accommodations
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Community engagement programs

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Research Operations
Service Design
Financial Services
Systems Thinking
Discovery Research
Stakeholder Management
Synthesis
Facilitation
Storytelling
Survey Design
AI
Inclusive Sampling
Data Analysis
Strategic Planning
Regulated Industries
UX Strategy
Research Repository
Workshops
Recruitment

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