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Added 9 mins ago
IC
Strategy, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Lead Strategic Initiatives and Continuous Improvement
Added 9 mins ago
AC
Executive Assistant / Assistante à la Direction
AIP Connect
Toronto, ON · Montreal, QC
- Full-time
…Liaison to provide high-level administrative, operational, and strategic coordination directly to the President and senior…
Added 9 mins ago
GL
Senior Program Manager, Product Development / Gestionnaire principal(e) de programme, Développement de produits
Galvion LTD
Montreal, QC
- Full-time
…meeting the desired quality and user functionality. You will lead exciting, complex cross-functional teams using your understanding of Galvion’s strategy, user requirements, project…
Added 9 mins ago
26 - 41 Sourcing & Procurement Manager
AMBICO Limited
Ottawa, ON
…vendor performance management while balancing cost, quality, lead time, and…
Added 24 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Added 24 mins ago
PC
Principal Geotechnical Engineer
PRI Consultants
Calgary, AB
- $173,000 to $237,000 CAD / year
- Full-time
…clients follow. You will bring and grow relationships, win and lead significant geotechnical work, provide senior technical direction and professional oversight on the region's most…
Added 24 mins ago
Manager, McOpCo Operations
McDonald's Corporation
Calgary, AB
Proven ability to lead through others. At least 3 years of multi-unit or field operations leadership, with strong business and financial skills, is an asset.
Added 24 mins ago
UX Researcher
Scotiabank
Toronto, ON
…decisions. This hybrid research and operations role combines strategic thinking with practical enablement. You will both drive efficiency and logistics across our research process and…
Added 39 mins ago
B
OSP Construction Project Lead
Beanfield
Bolton, ON
- $65,000 to $80,000 CAD / year
- Full-time
Reporting to the Manager, Strategic Projects, the OSP Construction Project Lead is responsible for overseeing certain construction OSP projects, including forced relocates, large customer…
Added 40 mins ago
J
Change Management Consultant - Senior
Joblinxsapp
Toronto, ON
- Full-time
The Ministry of Treasury Board Secretariat is seeking an experienced Senior Change Management Consultant to lead and support organizational change management initiatives. The successful…
Added 40 mins ago
MN
Salesforce Technical Lead
March Networks
Ottawa, ON
- Full-time
…applications? We are seeking an innovative Salesforce Technical Lead to drive the evolution of our custom Salesforce system. In this hands-on leadership role, you will architect, manage,…
Added 40 mins ago
CC
Cybersecurity Architect (Governance, Risk and Compliance)
Centennial College
Toronto, ON · Greater Toronto Area, Canada
- $51.95 to $60.02 CAD / hour
- Full-time
Lead the creation and maintenance of reference architectures to ensure they are reflective of the operational environment
Added 40 mins ago
H
Manager, Business Finance, to join our IT Planning & Business Partnership
Hays
Toronto, ON
- Full-time
Lead the IT governance forum for Finance, hosting a recurring routine in collaboration with Finance leadership to review and prioritize IT initiatives.
Added 54 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…that the business units’ communication efforts are integrated, strategic, and relevant. The Strategist is also accountable for client strategies and the omnichannel vision of the marketing…
Added 54 mins ago
Technical Account Manager Prin
Dayforce
Canada
The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…
Added 54 mins ago
W
Vice President, Buildings Quebec
WSP
Montreal, QC
- Full-time
You will lead and shape WSP’s Buildings business in Québec, guiding a high‑performing, multidisciplinary team of more than 300 professionals delivering impactful projects across the…
Added 54 mins ago
A
Consultant Principal Senior d’implantation, Comptes Nationaux - Sr. Lead Implementation Consultant, National Accounts
ADP
Montreal, QC
- Full-time
Sr. Lead Implementation Consultant, National Accounts
Added 54 mins ago
K
Senior Manager, ERP Advisory & Business Transformation
KPMG
ON · Toronto, Ontario
- Full-time
…through technology-enabled transformation. This role combines strategic advisory, ERP system selection, business transformation, implementation advisory, client relationship management, and…
Added 54 mins ago
D
Project Lead, Project Management
Desjardins
Montreal, QC
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 54 mins ago
D
Advisor, Marketing
Desjardins
Montreal, QC · Levis, QC
- Full-time
You lead development projects, initiatives and activities and diagnose issues, challenges and needs to determine target outcomes
Added 54 mins ago
D
Senior Advisor, Risk management
Desjardins
Montreal, QC
- Full-time
…priorities for market risk and risk management best practices. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive…
Added 54 mins ago
D
Project lead, Project management
Desjardins
Montreal, QC · Levis, QC
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 54 mins ago
JS
Technical Specialist
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
…meeting the growing demand for electrical energy by providing strategic, innovative, and sustainable solutions to its…
Added 54 mins ago
CI
Project Lead
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Project Lead- Office of the Director, Marketing and Communications provides leadership and oversight for complex marketing and communications initiatives aligned with CIHI’s strategic…
Added 54 mins ago
WP
Senior Project Manager
WINMAR® Property Restoration Specialists - Corporate
SK · Saskatchewan, Canada
- Full-time
Lead project teams to execute work aligned with scope, budget, and timeline

Scotiabank

UX Researcher

Toronto, ON, M5A 3X5, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 24, 2026
Experience: 5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Requisition ID: 278972

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The User Experience Researcher helps digital and business teams understand clients, uncover opportunities, and make confident experience decisions. This hybrid research and operations role combines strategic thinking with practical enablement. You will both drive efficiency and logistics across our research process and teams, as well as lead discovery research for ambiguous, open-ended challenges, connecting evidence across journeys, products, and client needs. You will partner with executives, stakeholders, designers, and product teams to frame the right questions, translate evidence into clear implications, and improve the tools and practices that help researchers work efficiently and consistently.

Is this role right for you? In this role you will:

Strategic Discovery & Research

Lead discovery research for holistic, ambiguous, or open-ended challenges, from framing through synthesis and activation.
Use systems thinking to connect client needs, journeys, products, channels, and organizational factors.
Design fit-for-purpose research, combining qualitative, quantitative, participatory, or innovative methods as needed.
Proactively partner with executives and stakeholders to clarify questions, challenge assumptions, and align research to decisions.
Turn complex evidence into clear insights, opportunity spaces, and recommendations that shape UX strategy and priorities.
Facilitate internal workshops to extract priorities, align on direction and client ‘so-what’ and communicate findings with clarity, confidence, and appropriate evidence limitations.

Research Operations & Enablement

Administer research tools, templates, and repositories so evidence is easy to capture, find, reuse, and connect across and beyond the UXR team
Own the AI layer of the practice. Assisted synthesis and search across a governed evidence corpus, with the guardrails and quality checks that keep the outputs trustworthy rather than merely fast.
Build, quality-check, launch, and monitor surveys in partnership with researchers and stakeholders.
Help researchers improve the efficiency, clarity, and quality of plans, synthesis, reports, and documentation.
Coordinate study logistics, vendors, schedules, consent materials, dependencies, and status updates.
Improve workflows and shared standards to increase research quality, consistency, reuse, and speed.
Build and run the enablement programme: curriculum, templates, coaching that let designers and product partners run sound research to our standard and with our review, extending capacity without extending headcount.
Treat participant experience and inclusive sampling as a designed system, not a booking task: who we hear from, how often, how well we treat them, and whose voices are structurally missing from what we know.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

5+ years of experience in UX research, design research, service design, research operations, or an adjacent insight role.
Experience in financial services, regulated industries, or adjacent complex service environments is preferred.
Demonstrated success leading discovery research for complex or ambiguous questions and translating evidence into strategic direction.
Hands-on experience with recruitment, incentives, research tools, repositories, surveys, and research reporting.
Strong systems thinking, synthesis, facilitation, storytelling, and stakeholder partnership skills.
A growth mindset, proactive approach, and strategic outlook, with the curiosity and confidence to navigate uncertainty and improve how research gets done.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The UX Researcher will lead discovery research for complex challenges while managing research operations, tools, and repositories to ensure efficient evidence-based decision-making. They will partner with cross-functional teams to translate insights into strategic recommendations and improve research practices across the organization.

Requirements

Candidates must have at least 5 years of experience in UX research, design research, or research operations, preferably within financial services or regulated industries. Strong skills in systems thinking, facilitation, and stakeholder partnership are essential for success in this role.

Skills

UX research
Research operations
Service design
Systems thinking
Discovery research
Stakeholder management
Synthesis
Facilitation
Storytelling
Survey design
Data analysis
Project management
Strategic planning
AI tools
Inclusive sampling

Benefits

Diversity, Equity, Inclusion & Allyship programs
Employee Resource Groups
Accessibility and workplace accommodations
Upskilling through online courses
Cross-functional development opportunities
Tuition assistance
Competitive rewards program
Bonus
Flexible vacation
Personal days
Sick days
Community engagement programs

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Research Operations
Service Design
Financial Services
Systems Thinking
Discovery Research
Stakeholder Management
Synthesis
Facilitation
Storytelling
Survey Design
AI
Inclusive Sampling
Data Analysis
Strategic Planning
Regulated Industries
UX Strategy
Research Repository
Workshops
Recruitment

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