Business Specialist

Company Description SCTelecom is an authorized multi-carrier dealer serving residential and small business customers across Canada. From initial inquiry through installation, SCTelecom manages the entire process to ensure fast, reliable connections at competitive rates. The team focuses on making provider changes, address moves, and new fiber installations straightforward and hassle-free, offering a streamlined experience for customers.

Role Description The Business Specialist is a full-time, hybrid role based in Milton, ON, with the flexibility to work both onsite and from home. In this role, the Business Specialist supports the growth of SCTelecom’s consumer and small business segments by analyzing customer needs, evaluating service options, and recommending appropriate fiber internet solutions. Day-to-day responsibilities include conducting market and customer analysis, assisting with business planning and forecasting, and preparing proposals and reports that support sales and operational decisions. The role also involves coordinating with carrier partners, tracking performance metrics, and identifying opportunities to improve customer experience and operational efficiency. The Business Specialist will collaborate closely with internal teams, communicate with customers and partners, and maintain accurate documentation and records in line with company standards.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, assess service options, and support business decisions.
• Candidates should possess Business and Business Planning skills to contribute to growth strategies, forecasting, and operational improvement initiatives.
• Candidates should possess effective Communication skills to collaborate with internal teams, engage with customers, and coordinate with carrier partners.
• Candidates should possess Customer Service skills to provide responsive support, resolve inquiries, and ensure a positive experience throughout the connection process.
• Relevant experience in telecommunications, internet services, or related industries is an asset.
• Proficiency with productivity and CRM tools (e.g., spreadsheets, reports, customer databases) is beneficial.
• Post-secondary education in business, communications, or a related field is preferred, or equivalent practical experience.
• Ability to work effectively in a hybrid environment, manage multiple priorities, and maintain attention to detail.