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SE Health

Personal Support Manager

ON, Canada
United Counties of Stormont, ON, Canada

The hiring pay range is $50,000- $63,000 annually, based on experience. · Full-time

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Job details

Pay: The hiring pay range is $50,000- $63,000 annually, based on experience.
Job type: Full-time
Apply by: Dec 4, 2026
Education: Bachelor’s degree
Experience: For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary

As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

Why join SE Health?

Competitive Total Rewards So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
Innovative.   At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

RESPONSIBILITIES And ACCOUNTABILITIES

Operational Results

Provide leadership and engage the staff to achieve or exceed performance targets.
Maximize team performance through the effective and efficient utilization of resources.
Promote engagement with SE’s private pay business, as appropriate for client circumstance.
Utilize projections in determining and forecasting resource needs.
Implement communication strategies to promote a shared vision and collaborative working relationships.
Engage with and support special projects or new programs as required.

People Management and Team Development

Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
Coach and manage employees with performance issues and consult appropriately with Human Resources.
Interview, select, hire and onboard/orient new employees.
Follow employee relations/labor relations processes and relevant policies and procedures.
Facilitate and maintain team development, by providing opportunities to support staff education.
Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery

Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
Respond to client feedback and service inquires in a responsive and timely manner.
Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
Communicate with staff and stakeholders in an effective and timely manner.
Take appropriate action to understand and meet client needs and preclude refusals of client service

Requirements

A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
Bachelor’s degree or diploma is required.
Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
A minimum of six (6) months of community nursing experience preferred.
Demonstrated Saint Elizabeth’s values and core leadership competencies.
Excellent interpersonal and verbal/written communication skills.
Ability to work independently and as part of a team.
Thrives in a fast-paced environment, with multiple competing priorities.
Outcome-oriented and able to achieve desired results.
Sound understanding of documentation standards.
Demonstrated leadership skills.
Excellent computer skills/knowledge and familiarity with scheduling systems.
Ability to work in an on-call after hours rotation
A vehicle and valid driver’s license – and ability to travel for meetings.
Current CPR certificate
Willing and able to provide care for our clients, if required.
Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com .

DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI And Compensation Details

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This is a replacement position. The hiring pay range is $50,000- $63,000 annually, based on experience.

Please apply online MaheenSyed@sehc.com

INDNSM

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More about this job

Responsibilities

Lead a community PSW team to meet operational targets, manage resources, and develop staff through hiring, coaching, performance evaluation, and education. Oversee quality client care by maintaining appropriate care plans, responding to feedback, investigating complaints and incidents, and communicating effectively with clients, employees, and stakeholders.

Requirements

Applicants must be an RPN licensed and in good standing in Ontario, and have a bachelor’s degree or diploma; leadership experience is preferred, as is community nursing experience. The role also requires strong communication and leadership skills, computer and scheduling-system familiarity, current CPR certification, a valid driver’s license and vehicle, and availability for an after-hours on-call rotation.

Skills

Leadership
Team Management
Performance Management
Client Care
Community Nursing
Staff Coaching
Employee Relations
Incident Investigation
Risk Management
Communication
Resource Planning
Scheduling Systems
Documentation
Customer Service
Clinical Skills
Computer Skills

Benefits

Comprehensive Benefits
Pension
Flexible Pay Options
Car-Loan Support
Housing Solutions
Staff Perks
Tuition Support
Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact email

MaheenSyed@sehc.com

Keywords

Registered Practical Nurse
RPN
Personal Support Worker
PSW
Community Nursing
Client Care
Care Plans
Leadership
Performance Management
Staff Development
Employee Relations
Human Resources
Operational Metrics
Resource Forecasting
Risk Management
Incident Investigation
Complaint Investigation
Scheduling Systems
Documentation Standards
CPR Certification
Ontario Nursing License
Employment Standards
WSIB
Health and Safety Legislation
Private Pay Services
On-Call Rotation

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