Personal Support Manager

POSITION SUMMARY:

As a Personal Services Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in Durham region area. You will ensure high-quality care is delivered by engaged and experienced PSWs. You will manage client, employee, and operational metrics to ensure team performance. You will support the team by drawing from the practical experience you will bring, grounded in previous leadership/management roles with strong clinical, customer service, and technical skills.

Why join our team?

• Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
• Growth That Meets Your Ambition
  Build your skills with education bursaries, tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations across Canada, you’ll have opportunities to explore new career paths or move into support and leadership positions.
• Innovative.   At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging. 
• Purpose & Impact  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Manage your life.  At SE, you'll have the flexibility and support to deliver exceptional client care while maintaining your personal well-being, professional development, and career goals.
• Paid mileage between clients.
• Subsidized RNAO & RPNAO memberships
• Mobile device and 3 uniforms provide

RESPONSIBILITIES and ACCOUNTABILITIES:

Operational Results

• Provide leadership and engage the staff to achieve or exceed performance targets.
• Maximize team performance through the effective and efficient utilization of resources.
• Promote engagement with SE’s private pay business, as appropriate for client circumstance.
• Utilize projections in determining and forecasting resource needs.
• Implement communication strategies to promote a shared vision and collaborative working relationships.
• Engage with and support special projects or new programs as required.

People Management and Team Development

• Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
• Coach and manage employees with performance issues and consult appropriately with Human Resources.
• Interview, select, hire and onboard/orient new employees.
• Follow employee relations/labor relations processes and relevant policies and procedures.
• Facilitate and maintain team development, by providing opportunities to support staff education.
• Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).

Quality Service Delivery:

• Conduct complaint and incident investigations relating to client/employee issues and develop appropriate risk management action plans as appropriate.
• Respond to client feedback and service inquires in a responsive and timely manner.
• Ensure client care plans are appropriate and executed consistently by the PSW team; support follow-up visits in the client home at regular intervals.
• Communicate with staff and stakeholders in an effective and timely manner.
• Take appropriate action to understand and meet client needs and preclude refusals of client service

REQUIREMENTS:

• A regulated health care professional RPN (Registered Practical Nurse), holding a current professional license, in good standing, to practice in Ontario
• Bachelor’s degree or diploma is required.
• Minimum 1-year leadership/management is preferred. For internal Saint Elizabeth employees, we would be looking for minimum 1-2 years’ experience in a leadership capacity.
• A minimum of six (6) months of community nursing experience preferred.
• Demonstrated Saint Elizabeth’s values and core leadership competencies.
• Excellent interpersonal and verbal/written communication skills.
• Ability to work independently and as part of a team.
• Thrives in a fast-paced environment, with multiple competing priorities.
• Outcome-oriented and able to achieve desired results. 
• Sound understanding of documentation standards.
• Demonstrated leadership skills.
• Excellent computer skills/knowledge and familiarity with scheduling systems.
• Ability to work in an on-call after hours rotation
• A vehicle and valid driver’s license – and ability to travel for meetings.
• Current CPR certificate
• Willing and able to provide care for our clients, if required.
• Performance management experience is preferred.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.

Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.

DEIA: At SE Health, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace where everyone feels respected, valued, and empowered to contribute and succeed.

AI and compensation details:

We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new addition. The hiring pay range is $50,000- $63,000 annually, based on experience.

Please apply online Keshamaraghhamil@sehc.com