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Added 27 mins ago
Senior GIS Data Analyst
City of Niagara Falls
Niagara Falls, ON
$71,655 to $89,570 CAD / year
Contract
Provides and maintains advanced Geographic Information Systems (GIS) technical services with a focus on project development, decision support, business processes, data design,…
Added 27 mins ago
Project Controls Coordinator III
Raise
Calgary, AB
Full-time
We are seeking a detail-oriented Field Control Analyst to support project controls, cost tracking, reporting, and contractor management activities for capital construction and operations…
Added 27 mins ago
Information Security Analyst
IS3 Solutions
Toronto, ON
$70 to $90 CAD / hour
Contract
Senior Information Security Analyst – Agentic AI Identity Governance
Added 56 mins ago
HIS Specialist - Temporary Full-Time - Project REACH - 2026-17878 (2026-17878)
Sunnybrook
Toronto, ON
Full-time
Hours of Work: Weekdays; flexibility to work weekends and outside of core business hours dependent on project needs
Added 56 mins ago
Business Systems Analyst, Clinical Informatics
Michael Garron Hospital
Toronto, ON
Full-time
The Business Systems Analyst, in partnership with other members of the Information technology team, is responsible for system/operational maintenance, project implementations and end user…
Added 56 mins ago
Solutions Architect
LanceSoft, Inc.
Toronto, ON
Contract
Ability to liaise effectively between business stakeholders and technical teams to ensure alignment throughout delivery
Added 57 mins ago
Assistant Manager, Trade Finance Operations, Global Transactions Banking - Toronto
Scotiabank
Toronto, ON
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management…
Added 57 mins ago
Guidewire Developer Analyst
Maarut
Quebec, QC
Contract
Guidewire business or functional analyst profile without
Added 1 hour ago
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 1 hour ago
HCM & Reporting Analyst - Dayforce (8 mos contract)
Dexterra
Mississauga, ON
$80,000 to $90,000 CAD / year
Contract
The HCM & Reporting Analyst will support both the technical reporting needs of the Dayforce implementation and the transformation of employee data from legacy systems.
Added 1 hour ago
Workday Integration Analyst
Tata Consultancy Services
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
The hiring process includes an initial screening by the TCS Hiring Team, followed by a technical evaluation and managerial discussion conducted by the Business Team, and concluding with the…
Added 1 hour ago
Data Entry Analyst (Administrator) - Coquitlam, BC
Intertek Canada
Coquitlam, BC
By delegation from the Lab Manager, Construction Services, the Data Entry Analyst (Administrator) is responsible for providing effective and competent support to Intertek Testing Services…
Added 1 hour ago
Data Analyst
Levio
Canada
…strategic consulting, program management, project management, business architecture and business process reengineering, functional, organizational and technological architecture of…
Added 3 hours ago
Business Analyst (IT) T3 (CAN)
Apex Systems
Toronto, ON
$40 to $53 USD / hour
Contract
Our client is seeking a IT Business Analyst to join their team in a partner-facing role, collaborating with software partners, independent software vendors (ISVs), and system integrators.…
Added 4 hours ago
Sr. Analyst, Business Intelligence
Viral Nation Inc.
Canada
We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign…
Added 4 hours ago
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
Full-time
…looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it…
Added 6 hours ago
Senior Business Analyst – Digital Product & User Experience
Hire Rightt - Executive Search & HR Advisory
Toronto, ON
Contract
We are seeking a highly experienced Senior Business Analyst with strong digital product, user experience, accessibility, and Agile delivery expertise for our public sector client in…
Added 9 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Lead, coach, and develop our IT team, including the IT Service Desk Lead and Senior Business Systems Analyst.
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 9 hours ago
Data Analyst (Community Services)
Region of Waterloo
Waterloo, ON
…appropriate. Maintains documentation for support processes, business continuity, technical installations, and system management (e.g., data…
Added 9 hours ago
Intermediate Analyst, Application Support
University of Ottawa
Ottawa, ON · Vanier Hall
Full-time
…interacts with clients to manage all problems including fixing technical faults, fulfilling a service requests and answering queries; anything that is needed to allow the users to return to…
Added 10 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 11 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 11 hours ago
Senior Business Analyst - Fredericton, New Brunswick
CGI
Fredericton, NB
Full-time
Translate business requirements into technical solutions, outlining functional and non-functional specifications.
Added 11 hours ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS) business…

SearchLabs

Business Reliability Analyst

Markham, ON, Canada

Pay: Our client has an exciting hybrid (GTA) Technical Support Analyst role with a salary band of $85,000 - $105,000.
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Applications open in a new tab.

Original job description

Our client has an exciting hybrid (GTA) Technical Support Analyst role with a salary band of $85,000 - $105,000.

Job Specs

Own and support the operational reliability and readiness of business-critical technology services across on-premise and cloud environments. You will monitor production services, coordinate incident response, strengthen business continuity and access management practices, and improve operational controls, governance, and vendor service performance.

Your skillset

Strong knowledge of IT service management practices, including ITIL, Incident Management, Problem Management, and Change Management, with experience supporting business-critical technology services.
Experience with ITSM platforms such as ServiceNow, including operational reporting, service-level monitoring, and production support processes.
Knowledge of Business Continuity Management, Disaster Recovery, and operational resilience practices, including business impact assessments, continuity planning, and resilience testing.
Experience with Identity and Access Management processes and controls, alongside exposure to operational risk, audit/compliance, and third-party technology vendor management.

If you are interested, please apply today!

Artificial intelligence (AI) is not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by our recruitment team. This posting represents a current vacancy. Compensation details, discussions and negotiation guidance will be provided during the hiring process as appropriate. This role also includes additional compensation elements such as a performance bonus and retirement plan.

Connecting great people with great companies for great results. SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design, Construction & Property, and Information Technology industries. Established in 2010, we work with the leading companies within our disciplines across North America. At SearchLabs, we make hiring and job hunting as easy and simple as possible so you can focus on what you do best. When you partner with us, your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty. We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome. We recognize the importance of ethics and are committed to confidentiality in every step of the process. Whether you are looking for a permanent or contractual arrangement, we appreciate the responsibility and opportunity to represent and inform you about the marketplace and the career opportunities within. We thank all applicants for their kind interest, however only those with relevant experience will be contacted at this time. All resumes will be considered for all other current roles as well as be kept on file for future consideration.

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More about this job

Responsibilities

The analyst will own and support the operational reliability and readiness of business-critical technology services across on-premise and cloud environments. Responsibilities include monitoring production services, coordinating incident response, and strengthening business continuity and access management practices.

Requirements

Candidates must have strong knowledge of IT service management practices such as ITIL, Incident Management, and Change Management. Experience with ITSM platforms like ServiceNow and knowledge of disaster recovery and operational resilience are also required.

Skills

IT Service Management
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
Operational Reporting
Service-level Monitoring
Production Support
Business Continuity Management
Disaster Recovery
Operational Resilience
Business Impact Assessments
Identity and Access Management
Operational Risk
Vendor Management

Benefits

Performance bonus
Retirement plan

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
Incident Management
Problem Management
Change Management
ServiceNow
Operational Reporting
Service-level Monitoring
Production Support
Business Continuity Management
Disaster Recovery
Operational Resilience
Business Impact Assessments
Identity and Access Management
Operational Risk
Audit
Compliance
Vendor Management
Cloud Environments
On-premise
Technology Services
Technical Support
Hybrid
GTA

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