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Added 20 mins ago
Clinical Extern - Occupational Therapy / Physiotherapy
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Temporary
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Facilities Coordinator
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Executive Assistant II | Contract until March 2028
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Research Coordinator, Alberta Children's Hospital Research Institute
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Manager, Varsity Operations
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Added 8 hours ago
Business Operations Coordinator
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Added 8 hours ago
Manager, Varsity Operations
The University of British Columbia
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$8,087.08 to $12,117.08 CAD / month
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Added 8 hours ago
Field Service Coordinator
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Seaspan

Vessel Dispatch Coordinator II

10 Pemberton Avenue, North Vancouver, BC, V7P 2R1, Canada

Job type: Full-time
Experience: Minimum 5 years of marine experience preferably as a certified Deck Officer or an equivalent combination of education and experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

The Vessel Dispatch Coordinator II allocates and dispatches local tug operations and charter boats as required to handle daily customer orders. The role ensures that all tugs are utilized in the most cost-effective manner based on fleet and crew capabilities, crew change schedules, timing, location, availability of tugs and customer requirements. A significant part of the job is to manage ongoing changes of complex deliveries, which involves constant juggling and mobilization of all internal and external resources to accommodate new requirements.

Note: Due to business needs, this position is required to be fully on-site based at 10 Pemberton Avenue, North Vancouver. This position operates on a five-week rotating schedule.

What you'll do

Allocates and updates scheduling and dispatching of tugs in the most cost-efficient manner with the goal to make barge deliveries on time and maintain a high level of customer satisfaction with as few tug hours as possible.
Coordinates with other Dispatchers on arrivals and departures of tows, so that internal resources are re-deployed before hiring external charter boats to service the customer. If required, hires charter boats to ensure customer orders are completed on time.
Coordinates with Marine Personnel regarding crew changes and crewing dispatch. Reports to Marine Personnel on various crewing problems and personnel issues. Coordinates and dispatches own callout crew to complete a job.
Coordinates repair needs and dock days with Engineering Department. Monitors repair status and availability of each tug to maximize equipment utilization and Company profitability.
Acts as the first response for all tug and barge related emergencies. Advises second response including management, Port Captains and Safety personnel.
Receives and handles front-line complaints from customers, facilities personnel, and the public on issues concerning the tugs and the shipboard personnel.
Answers public inquiries and provides information on various non-legal, non-sensitive matters.
All relevant documentation is kept up to date and monitored consistently for errors and corrections.
Deals or assists with the inward and outward Custom Clearances for all vessels entering U.S. waters. Assists or arranges Custom Clearances with shipping Agents in U.S. ports, Canada Revenue and Custom Agency and Border Services.
Performs additional duties as required.

What you'll bring

Post-secondary education in logistics, transportation, or other related disciplines.
Deck Officer Certification with Transport Canada.
Minimum 5 years of marine experience preferably as a certified Deck Officer or an equivalent combination of education and experience.
Previous Marine Dispatch experience preferred.
Ability to multi-task while staying mentally focused with the customer’s changing requirements.
Ability to work well under pressure.
Ability to display tact and diplomacy when dealing with complaints or implementing damage control measures.
Ability to creatively solve problems and to make accurate decision within tight timelines.
Time management skills and ability to prioritize tasks.
Understanding of marine fleet and crew capabilities and operations.
Computer proficiency in Microsoft Office including Word, Excel and HELM.
Communication skills, with strong interpersonal and conflict resolution skills.
Customer service orientation.

Why you'll love working here

This is a full-time, permanent position.
In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.
We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).
Free on-site gym.
Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.

The estimated salary for this position is $81,000 - $99,000. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

With over 130 years of experience navigating in some of the world’s most complex and difficult waters, Seaspan Marine is the largest and most diverse tug & barge company on Canada’s West Coast, providing more than 2,500 ship assist & escort services annually. Our fleet of energy and specialty barges fuels international trade and is integral to building a stronger British Columbia. Seaspan Ferries serves the Vancouver Island supply chain with the most reliable, daily commercial ferry service between our terminals on the Mainland and Vancouver Island. Seaspan Energy operates a fleet of LNG powered vessels with established, long-term relationships for the procurement and bunkering of LNG.

Seaspan is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. If you require any accommodations at any stage of the recruitment process, please reach out to our Talent Acquisition team at recruit@seaspan.com for confidential support. We are committed to providing an inclusive and accessible environment.

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More about this job

Responsibilities

The Vessel Dispatch Coordinator II manages the allocation and dispatch of tug operations to ensure cost-effective and timely barge deliveries. They also coordinate crew changes, handle customer complaints, and act as the primary contact for marine emergencies.

Requirements

Candidates must have post-secondary education in logistics or transportation and a Transport Canada Deck Officer Certification. A minimum of 5 years of marine experience is required, along with proficiency in Microsoft Office and marine dispatch software.

Skills

Logistics
Transportation
Marine dispatch
Deck officer certification
Multi-tasking
Problem solving
Time management
Conflict resolution
Customer service
Microsoft Office
HELM
Communication skills
Diplomacy
Decision making
Marine operations

Benefits

Annual bonus
Pension plan matching
Health care
Dental
Vision
Life insurance
Medical leave coverage
Parental leave coverage
Childcare benefit partnership
Wellness/fitness reimbursement
Employee Family Assistance Program
On-site gym
Parking
Complimentary shuttle bus

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Marine dispatch
Tug operations
Barge deliveries
Deck officer
Transport Canada
Crewing
Custom clearances
Microsoft Office
HELM
Customer service
Emergency response
Fleet management
Marine personnel
Engineering
Port captain
Safety
Supply chain
LNG
Employment equity

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