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Field Service Technician

  • Montreal, QC, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Are you a technical enthusiast, a hand-on person who likes travelling and the world of after sales? Do you have experience with custom electro-mechanical solutions or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry.

This dynamic role contains Field Service activities such as preventive & corrective maintenance, retrofits and commissioning activities, making it ideal for those with hands-on attitude, and a clear customer focus.

We're looking for an all-rounder who can support our service organization in Canada. This will require you to collaborate with internal teams and our customers. If you're technically solid, like to travel and have a clear customer focus, we'd love to hear from you.

Main Tasks

  • Ensure the efficient performance of services delivered to our customers in Canada and occasionally worldwide;
  • Execute preventive and corrective maintenance activities at customer facilities according to Sécheron standards;
  • Implement retrofits and modernization projects in collaboration with internal teams and customers;
  • Provide supervision of installation, testing, commissioning and occasionally customer trainings on Sécheron equipment;
  • Execute audits of existing equipment;
  • Performing repairs at the company's facilities in Montreal;
  • Elaboration of technical intervention reports and templates;
  • Support to Sales Engineer on substation surveys and permissions to site access;
  • Support Sales team with the elaboration of repair quotations;
  • Promote proactively new service centered business opportunities during customer visits, such as spare parts sales, repairs, on-site services, retrofits, trainings, etc.;
  • Provide support on DC products, including:
  • DC switchgear, high-speed breakers, and panels;
  • Rectifiers, power converters, and voltage limiting devices;
  • Multi-function protection relays and custom electro-mechanical solutions;
  • Support on the management of stock of spare parts and tools.

Requirements

  • Bachelor's degree in electrical engineering; or relevant technical experience will also be considered;
  • Minimum requirement: High school diploma or GED combined with industry experience;
  • Field Service background in the field of installation, testing and maintenance of electrical equipment with custom electro-mechanical solutions;
  • Prior experience in power distribution, switchgear manufacturing, or similar roles (3+ years preferred);
  • Familiarity with DC power systems (Low Voltage and Medium Voltage up to 3kV);
  • Safety training and certification including OSHA card, current basic first aid and CPR certification;
  • Systematic way of working, hand-on approach;
  • Strong customer orientation, good communication skills and the ability to move within the customer organization;
  • Self-motivated, team-oriented, and adaptable in complex technical environments;
  • Ability to analyze technical requirements and create clear, accurate solutions;
  • Domestic travel: up to 80%;
  • Occasional international travel.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You'll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

  • International stable and growing group with strong foundations.
  • Company which is in all markets among the top 3 market players.
  • Top notch innovative and resilient products.
  • Global impact and management of globally spread professionals.
  • Possibility to create a real impact, take initiative and work on new sectors and products.
  • Technically challenging.
More about this job

Responsibilities

Perform maintenance, repairs, audits, retrofits, installation supervision, testing, and commissioning of rail power and DC equipment at customer sites and company facilities. Prepare technical reports, support sales and service opportunities, assist with spare parts and tools management, and provide customer training as needed.

Requirements

Candidates need a bachelor's degree in electrical engineering or relevant technical experience, with at least a high school diploma or GED and industry experience as the minimum. The role prefers three or more years in field service, power distribution, or switchgear, familiarity with DC systems up to 3 kV, current safety and first aid/CPR certifications, strong customer and communication skills, and willingness to travel extensively.

Skills

  • Preventive And Corrective Maintenance
  • Electrical Equipment Installation
  • Testing And Commissioning
  • DC Power Systems
  • Switchgear
  • Power Distribution
  • Electro-Mechanical Troubleshooting
  • Retrofits And Modernization
  • Technical Reporting
  • Customer Service
  • Technical Analysis
  • Site Audits
  • Customer Training
  • Sales Support
  • Spare Parts Management
  • Travel Readiness

Benefits

  • Professional Growth Opportunities
  • Personal Development Opportunities
  • Flat Hierarchies
  • Direct Communication
  • Meaningful Responsibility
  • Opportunity To Take Initiative
  • Work With Innovative Products
  • International Career Exposure

Visa sponsorship

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Categories

  • Engineering
  • Trades
  • Transportation
  • Manufacturing
  • Customer Service & Support

Keywords

  • DC Switchgear
  • High-Speed Breakers
  • Power Conversion Systems
  • Traction Power
  • Rail Industry
  • Electrical Engineering
  • Power Distribution
  • Low-Voltage Systems
  • Medium-Voltage Systems
  • DC Power Systems
  • Systems Up To 3 kV
  • Rectifiers
  • Power Converters
  • Voltage Limiting Devices
  • Protection Relays
  • Electro-Mechanical Solutions
  • Preventive Maintenance
  • Corrective Maintenance
  • Installation
  • Testing
  • Commissioning
  • Retrofits
  • Modernization
  • OSHA Card
  • First Aid Certification
  • CPR Certification
  • Technical Intervention Reports
  • Site Audits
  • Customer Training
  • Spare Parts Management

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