Find work in Canada.

332,561 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Self Checkout Attendant PT
Walmart Canada
Sherwood Park, AB
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 15 mins ago
Scheduling & Attendance Coordinator - Tuxedo Villa
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
Full-time
Reporting to the Operations Manager, the Scheduling and Attendance Coordinator is responsible for maintaining work schedules, tracking time and attendance for all scheduled employees at a…
Added 15 mins ago
Gestionnaire de comptes clés, Unité d’affaires Animaux de compagnie – Santé animale / Key Account Manager, Companion Animal Business Unit - Animal Health
Merck
Hamilton, ON · Barrie, ON · Kingston, ON · London, ON · Toronto, ON · Kirkland, QC · Pointe-Claire, QC · Montreal, QC · Sherbrooke, QC · Penticton, BC · Edmonton, AB · Calgary, AB
Full-time
Nous pouvons avoir recours à l’intelligence artificielle et à des outils automatisés pour soutenir notre processus de recrutement. Ces outils sont utilisés pour appuyer, et non remplacer,…
Added 30 mins ago
Manager, Commercial Finance
Compass Group Canada
Mississauga, ON
Full-time
The Manager, Commercial Finance is a high-impact strategic finance role responsible for enabling profitable growth across Compass Group Canada. Acting as a key business partner to Sales,…
Added 30 mins ago
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Sudbury, ON · Greater Sudbury, ON
Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 59 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 59 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 59 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 59 mins ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 1 hour ago
Category Analyst
Toronto Hydro
Toronto, ON
Reporting to the Manager, Supply Chain, the Category Analyst provides analytical expertise that supports category management, strategic sourcing, supplier performance management, and…
Added 1 hour ago
Specialist, QC Technology Transfer
Apotex
Toronto, ON · North York, ON
$83,958 to $139,930 CAD / year
Act as a manager in the absence of management during the shift (Prepares schedule and task assignments for the team and provides support to chemist).
Added 1 hour ago
Manager, External Quality
Apotex
Toronto, ON · North York, ON
$96,551 to $160,918 CAD / year
The Manager, External Quality is responsible for quality oversight of Apotex Third Party Finished Product Suppliers. He/She is responsible to ensure all products manufactured for Apotex are…
Added 1 hour ago
Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 1 hour ago
Customer Service Representative - Fastfrate Group (Edmonton)
Fastfrate Group
Edmonton, AB
…end-to-end transportation and logistics support designed to move business…
Added 1 hour ago
Account Executive
Marcus Evans Group
Montreal, QC
Full-time
Negotiating and closing contracts with C-level decision makers by learning about their growth goals and converting that intelligence into business opportunities.
Added 1 hour ago
Technical Recruiter (6 month contract)
Salesforce
Toronto, ON · Canada - Toronto
Full-time
Consultative, data-informed approach to recruiting - you bring market data, competitive intelligence, and candidate insights to every hiring manager interaction
Added 1 hour ago
Senior Manager, Technical Support
Sectigo
Ottawa, ON
Full-time
We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.
Added 2 hours ago
Applied Machine Learning Scientist II
TD
Toronto, ON · Montreal, QC
Full-time
Analytics, Insights, & Artificial Intelligence
Added 2 hours ago
Sr. Account Manager - Bilingual (English/French)
PROLINK
Toronto, ON
Full-time
Senior Account Manager, Commercial Programs - Bilingual (English/French)
Added 2 hours ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Owen Sound, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
Territory Manager
Brandt Group of Companies
Saskatoon, SK
Full-time
A successful Territory Manager will develop extensive knowledge of all potential users of new and used Construction & Forestry equipment within their designated AOR and actively participate…
Added 2 hours ago
Director of Sales - Trailers Canada
Brandt Group of Companies
AB · Edmonton, AB
Full-time
Participate with VP of Sales and local Territory Manager in development and implementing plans for growing Brandt sales within the territory.
Added 2 hours ago
Meat - Manager Meat
Sobeys
Kitchener, ON
Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 2 hours ago
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
Front Store Manager, Salaried Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…

Sectigo

Senior Manager, Technical Support

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.

The Senior Manager, Technical Support plays a pivotal leadership role in driving operational excellence and delivering superior customer support experiences across multiple channels including tickets, chat, and calls. This seasoned professional will lead a high-performing team, optimize support processes, and ensure alignment with global standards and compliance frameworks. The role demands a strategic thinker with deep expertise in support operations, strong analytical capabilities, and a passion for continuous improvement.

Here are the core functions, responsibilities, and expectations for this role:

Operational Excellence

Take Ownership & Drive support operations by designing and optimizing scalable workflows, SOPs, and best practices to improve response efficiency and resolution volume.
Lead modernization of support infrastructure through automation initiatives, platform enhancements, and tooling strategy to eliminate operational bottlenecks and enable high-volume performance.
Own monthly and quarterly business reviews (MBR/QBR) with leadership, leveraging KPI performance on CSAT, NPS, SLA compliance, First Response Time, and Mean Time to Resolution to influence operational decisions.

Strategic Leadership

Lead and develop 20+ high-performing team members across global time zones, fostering a culture built on customer obsession, ownership, and continuous improvement.
Define and execute strategic objectives; set expectations through performance frameworks, coaching plans, and growth paths aligned to organizational goals.
Champion transformation initiatives that elevate service delivery, improve efficiency, and align operations with evolving business priorities.

Cross-Functional Collaboration

Build strong alignment with Product, Engineering, Customer Success, Partner Operations, and Sales to ensure seamless customer journeys and feedback loops.
Translate customer insights into product recommendations and operational improvements, actively influencing roadmap priorities and support integrations.
Partner with global operations to standardize processes and scale best practices across regions and business units.

Compliance & Governance

Establish governance frameworks that align support operations with GRC (Governance, Risk & Compliance) standards and industry regulations.
Ensure all teams are fully trained and audited for process adherence, security protocols, and compliance policies, maintaining operational integrity and risk mitigation.

Data-Driven Insights

Build & leverage analytics to identify support trends, forecast capacity, and uncover optimization opportunities across global operations.
Provide executive-level reporting and actionable insights to drive strategic planning, process innovation, and customer experience improvements.

Customer Success & Experience

Oversee queue health, workload distribution, and capacity planning to ensure service delivery meets or exceeds SLA and quality benchmarks.
Conduct regular case, chat, and call reviews to reinforce service excellence and accountability across teams.
Proactively engage with key customers and stakeholders to build trust, accelerate issue resolution, and drive long-term retention.

Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
The targeted compensation package for this role is between CAD 95,000 and 112,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Qualifications

Education:

Bachelor’s degree in a related field is strongly preferred. An advanced degree is preferred.

Experience:

Minimum of 10+ years of hands-on experience in customer-centric roles within the software/IT industry is required.
Minimum of 6+ years of experience in leadership roles, including managing teams and projects is required.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

Demonstrated ability to work both independently and collaboratively in a global, cross-functional environment.
Prior experience in an agile, customer-centric setting, Managed a team of 20+ agents/engineer.
Strong leadership skills with the ability to inspire and develop a high-performing team.
Excellent verbal and written communication skills, with the ability to convey complex topics and compliance requirements to non-technical stakeholders.
Proficiency with customer support tools and CRM systems for tracking, managing, and reporting customer interactions and support tickets.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead a global technical support team to drive operational excellence, optimize support workflows, and ensure high-quality service delivery. They will also collaborate cross-functionally to align support operations with business goals, compliance frameworks, and product roadmaps.

Requirements

Candidates must have at least 10 years of experience in customer-centric software/IT roles and 6+ years in leadership positions. A bachelor's degree is strongly preferred, along with proven expertise in managing large global teams and support infrastructure.

Skills

Technical Support
Operational Excellence
Team Leadership
Customer Experience
SLA Management
Process Optimization
Automation
Data Analysis
KPI Reporting
Governance
Compliance
Cross-functional Collaboration
Capacity Planning
Change Management
Strategic Planning
CRM Systems

Visa sponsorship

Not detected in the job text

Keywords

CLM
Digital Trust
SOPs
Automation
CSAT
NPS
SLA
First Response Time
Mean Time to Resolution
GRC
Governance
Compliance
Capacity Planning
CRM
Agile
Software
IT
Cloud-native
Operational Excellence
Leadership
Strategy
Reporting
Stakeholder Management
Risk Mitigation
Global Operations
Customer Success
Technical Support
Workflow Optimization
Performance Management

Report this job