Find work in Canada.

331,147 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON · CAN Mississauga - Derry Road West
Full-time
Reporting to the Senior Marketing Manager, the Bilingual RFP and Contracting Specialist is responsible for driving operational excellence throughout the full RFP lifecycle and contracting…
Added 26 mins ago
Marketing Lead
Klara Inc
Hamilton, ON
Full-time
The Marketing Lead is responsible for delivery across all four pillars. In practice, this means campaigns ship on the dates in the plan, the marketing tooling works reliably, and leadership…
Added 26 mins ago
Retail Manager - Whistler
Mountain Equipment Company
Whistler, BC
$56,000 to $69,900 CAD / year
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture.…
Added 56 mins ago
Retail Manager - Whistler
MEC
Whistler, BC
$56,000 to $69,900 CAD / year
Full-time
Reporting to the General Manager, you will lead teams, coach and develop staff, drive operational excellence, execute business priorities, and help create a positive and inclusive culture.…
Added 56 mins ago
Purchasing Analyst
Aston Carter
Cambridge, ON
Contract
Lead and support continuous improvement initiatives and cost reduction activities within purchasing and procurement processes.
Added 56 mins ago
Regional Sales Representative
Work in Middlesex
Strathroy, ON
Full-time
This is not a transactional sales role. Reporting to the Sales Manager, you will own your territory end-to-end shaping strategy, leading opportunities, and positioning yourself as a trusted…
Added 56 mins ago
Manager, Collections
Rogers Bank
Richmond, BC
Full-time
Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
Added 56 mins ago
Supervisor, MST
Teck Resources Limited
Kamloops, BC
$108,000 to $133,000 CAD / year
Full-time
Reporting to the General Supervisor, Mine Maintenance, the Mine Systems Technician (MST) Supervisor is responsible for providing leadership and direction to the MST team in the safe and…
Added 56 mins ago
Inclusion and Engagement Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
Reporting to Lead, Inclusive and Respectful Workplace, the Inclusion and Engagement Coop will be responsible for supporting events and initiatives that advance Teck’s Inclusion and…
Added 56 mins ago
Registered Nurse, Cardiac Cathetization/Electrophysiology Labs/Cardiac Short Stay/Procedure Room
Providence Health Care
Vancouver, BC
Full-time
Reporting to the Patient Care Manager, the RN Cardiac Cath Lab/Procedure Room/Electrophysiology Lab/Cardiac Short Stay, you'll be at the forefront of patient care, working collaboratively…
Added 1 hour ago
Senior Business System Analyst - Vernon - 24 Month Contract
Nature's Fare Markets
Vernon, BC
Full-time
…objectives, identify opportunities for process improvement, and lead system-related initiatives. The role also acts as a Level 3 escalation point for complex application and business…
Added 1 hour ago
Senior Systems Engineer I
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
Full-time
We’re looking for a Senior Systems Engineer to lead the design, implementation, operation, and continuous improvement of business-critical systems and infrastructure that enable STEMCELL’s…
Added 1 hour ago
Diagnostic Radiology
Health Match BC
Vancouver, BC
Full-time
Reporting to the Medical Lead, Breast Health Program, this role will assume clinical responsibility, participate in resident education as well as the opportunity for research in Breast…
Added 1 hour ago
Sales Manager - Compact Construction Equipment
Brandt Group of Companies
Saskatoon, SK
Full-time
Manage scheduled team sales meetings and sales reporting activities.
Added 1 hour ago
Internal Medicine
Health Match BC
Nanaimo, BC
Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 1 hour ago
Internal Medicine
Health Match BC
Nanaimo, BC
Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 1 hour ago
Senior Manager, Contact Centre & Intelligent Automation Solutions
Insurance Corporation of British Columbia
North Vancouver, BC
…Manager, Contact Centre & Intelligent Automation Solutions to lead the strategic direction, delivery, sustainment, and evolution of business-critical technology services across…
Added 1 hour ago
Coordinator, Education Programs & Communications
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
…encourages its students, staff and faculty to challenge convention, lead discovery and explore new ways of learning. At UBC, bold thinking is given a place to develop into ideas that can…
Added 1 hour ago
Facilities & Safety Coordinator
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
Full-time
Oversee Workers Compensation (WCB) process, including coordination with applicable departments; this includes, necessary reporting and supporting return to work plans
Added 1 hour ago
Cardiology Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…recruiting a full-time, temporary, Cardiology Technologist II. Reporting to the Unit Manager of Cardiac Diagnostics and Clinics, the Cardiology Technologist II is responsible for the…
Added 1 hour ago
Radiopharmacy Specialist II - Quality Assurance Associate
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…day-to-day operations of the Quality Management System (QMS). Reporting to the Provincial Quality Assurance Manager and supervised by the Quality Assurance Lead, this position is part of a…
Added 1 hour ago
Clinical Planner
Alberta Health Services
Red Deer, AB
Full-time
…(PMO) team and will report directly to the Program Clinical Lead. This is a full-time position, directly involved in the facility and operational planning for AHS throughout the life cycle…
Added 1 hour ago
Clinical Planner
Alberta Health Services
Red Deer, AB
Full-time
…(PMO) team and will report directly to the Program Clinical Lead. This is a full-time position, directly involved in the facility and operational planning for AHS throughout the life cycle…
Added 2 hours ago
Enterprise Applications Specialist
Shannex Incorporated
Halifax, NS
Full-time
Reporting to the Manager, Enterprise Applications, the Enterprise Applications Specialist acts as the technical and business systems expert for a portfolio of enterprise software platforms…
Added 2 hours ago
HSE Lead - Americas
Fleet Space Technologies
Canada
As HSE Lead, Americas, you'll lead the practical implementation and continuous improvement of Fleet's Health, Safety and Environment approach across our North American operations. You'll…

Sectigo

Senior Manager, Technical Support

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.

The Senior Manager, Technical Support plays a pivotal leadership role in driving operational excellence and delivering superior customer support experiences across multiple channels including tickets, chat, and calls. This seasoned professional will lead a high-performing team, optimize support processes, and ensure alignment with global standards and compliance frameworks. The role demands a strategic thinker with deep expertise in support operations, strong analytical capabilities, and a passion for continuous improvement.

Here are the core functions, responsibilities, and expectations for this role:

Operational Excellence

Take Ownership & Drive support operations by designing and optimizing scalable workflows, SOPs, and best practices to improve response efficiency and resolution volume.
Lead modernization of support infrastructure through automation initiatives, platform enhancements, and tooling strategy to eliminate operational bottlenecks and enable high-volume performance.
Own monthly and quarterly business reviews (MBR/QBR) with leadership, leveraging KPI performance on CSAT, NPS, SLA compliance, First Response Time, and Mean Time to Resolution to influence operational decisions.

Strategic Leadership

Lead and develop 20+ high-performing team members across global time zones, fostering a culture built on customer obsession, ownership, and continuous improvement.
Define and execute strategic objectives; set expectations through performance frameworks, coaching plans, and growth paths aligned to organizational goals.
Champion transformation initiatives that elevate service delivery, improve efficiency, and align operations with evolving business priorities.

Cross-Functional Collaboration

Build strong alignment with Product, Engineering, Customer Success, Partner Operations, and Sales to ensure seamless customer journeys and feedback loops.
Translate customer insights into product recommendations and operational improvements, actively influencing roadmap priorities and support integrations.
Partner with global operations to standardize processes and scale best practices across regions and business units.

Compliance & Governance

Establish governance frameworks that align support operations with GRC (Governance, Risk & Compliance) standards and industry regulations.
Ensure all teams are fully trained and audited for process adherence, security protocols, and compliance policies, maintaining operational integrity and risk mitigation.

Data-Driven Insights

Build & leverage analytics to identify support trends, forecast capacity, and uncover optimization opportunities across global operations.
Provide executive-level reporting and actionable insights to drive strategic planning, process innovation, and customer experience improvements.

Customer Success & Experience

Oversee queue health, workload distribution, and capacity planning to ensure service delivery meets or exceeds SLA and quality benchmarks.
Conduct regular case, chat, and call reviews to reinforce service excellence and accountability across teams.
Proactively engage with key customers and stakeholders to build trust, accelerate issue resolution, and drive long-term retention.

Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
The targeted compensation package for this role is between CAD 95,000 and 112,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Qualifications

Education:

Bachelor’s degree in a related field is strongly preferred. An advanced degree is preferred.

Experience:

Minimum of 10+ years of hands-on experience in customer-centric roles within the software/IT industry is required.
Minimum of 6+ years of experience in leadership roles, including managing teams and projects is required.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

Demonstrated ability to work both independently and collaboratively in a global, cross-functional environment.
Prior experience in an agile, customer-centric setting, Managed a team of 20+ agents/engineer.
Strong leadership skills with the ability to inspire and develop a high-performing team.
Excellent verbal and written communication skills, with the ability to convey complex topics and compliance requirements to non-technical stakeholders.
Proficiency with customer support tools and CRM systems for tracking, managing, and reporting customer interactions and support tickets.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead a global technical support team to drive operational excellence, optimize support workflows, and ensure high-quality service delivery. They will also collaborate cross-functionally to align support operations with business goals, compliance frameworks, and product roadmaps.

Requirements

Candidates must have at least 10 years of experience in customer-centric software/IT roles and 6+ years in leadership positions. A bachelor's degree is strongly preferred, along with proven expertise in managing large global teams and support infrastructure.

Skills

Technical Support
Operational Excellence
Team Leadership
Customer Experience
SLA Management
Process Optimization
Automation
Data Analysis
KPI Reporting
Governance
Compliance
Cross-functional Collaboration
Capacity Planning
Change Management
Strategic Planning
CRM Systems

Visa sponsorship

Not detected in the job text

Keywords

CLM
Digital Trust
SOPs
Automation
CSAT
NPS
SLA
First Response Time
Mean Time to Resolution
GRC
Governance
Compliance
Capacity Planning
CRM
Agile
Software
IT
Cloud-native
Operational Excellence
Leadership
Strategy
Reporting
Stakeholder Management
Risk Mitigation
Global Operations
Customer Success
Technical Support
Workflow Optimization
Performance Management

Report this job