Find work in Canada.

321,826 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Product Manager
Axelon Services Corporation
Montreal, QC
$68.97 USD / hour
Other
Experience Level: Level 3 (senior): Minimum 5 years
Added 3 mins ago
Project Manager – Cloud Migration (AWS)
Procom
Toronto, ON
Contract
On behalf of our Banking client, Procom is searching for a Project Manager – Cloud Migration (AWS) for a 12 month contract role. This position is a hybrid position with 2 days onsite at our…
Added 4 mins ago
Senior Cybersecurity Analyst
ARC Resources Ltd.
Calgary, AB
Reporting to the Manager, IT Operations and Infrastructure, the Senior Cybersecurity Analyst is responsible for advancing ARC’s cybersecurity program and security capabilities across…
Added 4 mins ago
Senior Manager Business Transformation, Performance Enablement - Toronto, ON
Scotiabank
Toronto, ON
Drives the design, coordination and implementation of organizational transformation and enablement across front, middle and back office to ensure successful execution by:
Added 4 mins ago
Manager, Project Delivery
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Manager, Project Delivery, is responsible for leading the successful delivery of a portfolio of technology initiatives, with a primary focus on technology-enabled transformation,…
Added 33 mins ago
Sales Manager (Pre-Construction)
Graywood
Oakville, ON
Full-time
The Sales Manager will be the driver of on-the-floor sales success for Graywood. As a Sales Manager you will play an integral part of our team in taking all visitors through the home buying…
Added 1 hour ago
Senior Translator-Revisor
Global Technical Talent, an Inc. 5000 Company
Montreal, QC
$57 to $70 CAD / hour
Contract
Reporting to the Associate Manager of Translation Services, you will translate and revise texts translated internally or externally (from English into French) in all businesses of the…
Added 1 hour ago
Director of Operations
Tire and Rubber Association of Canada
Toronto, ON · Etobicoke, ON
Full-time
Work alongside the President & CEO, and Manager, Communications to assist in the management and execution of proactive communications plans and strategies to enhance Association’s brand…
Added 2 hours ago
Senior Operations Project Manager
HR Project Partners Inc.
Sudbury, ON
Full-time
HR Project Partners is currently accepting resumes for a Senior Project/Operations Manager on behalf of one of our clients, The Morris Group. The Senior Project/Operations Manager is…
Added 2 hours ago
Assistant Transactions Manager
BGIS
Vancouver, BC
Full-time
The Junior Transactions Manager is responsible for managing the knowledge of leased properties, for coordinating leasing transactions for office space on behalf of one of our corporate…
Added 2 hours ago
Associate (Manager), Strategy & Operations, FP&A
Vaco
Toronto, ON
$120,000 to $140,000 CAD / year
Full-time
Highly visible FP&A role supporting senior Technology & Operations leaders
Added 4 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 7 hours ago
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 8 hours ago
Pharmacy - Administrative Assistant
CareRx Corporation
Oakville, ON
$18 to $22 USD / hour
Full-time
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada's trusted leader in specialty pharmacy services for long-term care,…
Added 8 hours ago
Manager, ERP Development , Information Technology
Laurentian University/Université Laurentienne
Sudbury, ON
Full-time
Job Title: Manager, ERP Development , Information Technology
Added 10 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 10 hours ago
Client Care Coordinator
Jobbe
Lower Sackville, NS
Full-time
…performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the…
Added 10 hours ago
ADMINISTRATIVE ASSISTANT 1
City of Toronto
Toronto, ON
…the daily schedule around urgent requests from the Mayor's office, city councillors, and the City Manager as well as divisional…
Added 10 hours ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
Shift Information: Hybrid (In-office required 3 days per week)
Added 10 hours ago
ADMINISTRATIVE ASSISTANT TO DIRECTOR
City of Toronto
Toronto, ON
Considerable experience in providing administrative assistance to senior management handling a broad range of standard office practices and administrative matters.
Added 10 hours ago
AMC - Logistics & Staff Relations Assistant Manager (w)
Alma Mater Society of Queen's University Inc.
Kingston, ON
…The AMS Media Centre Logistics and Staff Relations Assistant Manager, under the direction of the AMS Media Centre Head Manager, will mainly be responsible for managing the Media Centre…
Added 10 hours ago
CLB - Communications & Development Assistant Manager (w)
Alma Mater Society of Queen's University Inc.
Kingston, ON
· Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
Added 11 hours ago
Cybersecurity Analyst
Creyos
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
This is an in-person role located at our Toronto office.
Added 11 hours ago
IT Operations Lead
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$66,000 to $75,000 CAD / year
Full-time
The Information Technology Manager is accountable for the reliable, secure, and efficient delivery of information technology services across KCMS, KEDC business lines, partners, and…
Added 11 hours ago
Manager, Capital Planning & Projects
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
$81,000 to $120,000 CAD / year
Full-time
…renovations, and other major organizational and client projects. The Manager, Capital Planning & Projects is responsible for developing project scopes, budgets, schedules, procurement…

Sectigo

Senior Manager, Technical Support

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for a talented Senior Manager, Technical Support to join our growing global team at Sectigo.

The Senior Manager, Technical Support plays a pivotal leadership role in driving operational excellence and delivering superior customer support experiences across multiple channels including tickets, chat, and calls. This seasoned professional will lead a high-performing team, optimize support processes, and ensure alignment with global standards and compliance frameworks. The role demands a strategic thinker with deep expertise in support operations, strong analytical capabilities, and a passion for continuous improvement.

Here are the core functions, responsibilities, and expectations for this role:

Operational Excellence

Take Ownership & Drive support operations by designing and optimizing scalable workflows, SOPs, and best practices to improve response efficiency and resolution volume.
Lead modernization of support infrastructure through automation initiatives, platform enhancements, and tooling strategy to eliminate operational bottlenecks and enable high-volume performance.
Own monthly and quarterly business reviews (MBR/QBR) with leadership, leveraging KPI performance on CSAT, NPS, SLA compliance, First Response Time, and Mean Time to Resolution to influence operational decisions.

Strategic Leadership

Lead and develop 20+ high-performing team members across global time zones, fostering a culture built on customer obsession, ownership, and continuous improvement.
Define and execute strategic objectives; set expectations through performance frameworks, coaching plans, and growth paths aligned to organizational goals.
Champion transformation initiatives that elevate service delivery, improve efficiency, and align operations with evolving business priorities.

Cross-Functional Collaboration

Build strong alignment with Product, Engineering, Customer Success, Partner Operations, and Sales to ensure seamless customer journeys and feedback loops.
Translate customer insights into product recommendations and operational improvements, actively influencing roadmap priorities and support integrations.
Partner with global operations to standardize processes and scale best practices across regions and business units.

Compliance & Governance

Establish governance frameworks that align support operations with GRC (Governance, Risk & Compliance) standards and industry regulations.
Ensure all teams are fully trained and audited for process adherence, security protocols, and compliance policies, maintaining operational integrity and risk mitigation.

Data-Driven Insights

Build & leverage analytics to identify support trends, forecast capacity, and uncover optimization opportunities across global operations.
Provide executive-level reporting and actionable insights to drive strategic planning, process innovation, and customer experience improvements.

Customer Success & Experience

Oversee queue health, workload distribution, and capacity planning to ensure service delivery meets or exceeds SLA and quality benchmarks.
Conduct regular case, chat, and call reviews to reinforce service excellence and accountability across teams.
Proactively engage with key customers and stakeholders to build trust, accelerate issue resolution, and drive long-term retention.

Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
The targeted compensation package for this role is between CAD 95,000 and 112,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Qualifications

Education:

Bachelor’s degree in a related field is strongly preferred. An advanced degree is preferred.

Experience:

Minimum of 10+ years of hands-on experience in customer-centric roles within the software/IT industry is required.
Minimum of 6+ years of experience in leadership roles, including managing teams and projects is required.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

Demonstrated ability to work both independently and collaboratively in a global, cross-functional environment.
Prior experience in an agile, customer-centric setting, Managed a team of 20+ agents/engineer.
Strong leadership skills with the ability to inspire and develop a high-performing team.
Excellent verbal and written communication skills, with the ability to convey complex topics and compliance requirements to non-technical stakeholders.
Proficiency with customer support tools and CRM systems for tracking, managing, and reporting customer interactions and support tickets.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Apply About employer

More about this job

Responsibilities

The Senior Manager will lead a global technical support team to drive operational excellence, optimize support workflows, and ensure high-quality service delivery. They will also collaborate cross-functionally to align support operations with business goals, compliance frameworks, and product roadmaps.

Requirements

Candidates must have at least 10 years of experience in customer-centric software/IT roles and 6+ years in leadership positions. A bachelor's degree is strongly preferred, along with proven expertise in managing large global teams and support infrastructure.

Skills

Technical Support
Operational Excellence
Team Leadership
Customer Experience
SLA Management
Process Optimization
Automation
Data Analysis
KPI Reporting
Governance
Compliance
Cross-functional Collaboration
Capacity Planning
Change Management
Strategic Planning
CRM Systems

Visa sponsorship

Not detected in the job text

Keywords

CLM
Digital Trust
SOPs
Automation
CSAT
NPS
SLA
First Response Time
Mean Time to Resolution
GRC
Governance
Compliance
Capacity Planning
CRM
Agile
Software
IT
Cloud-native
Operational Excellence
Leadership
Strategy
Reporting
Stakeholder Management
Risk Mitigation
Global Operations
Customer Success
Technical Support
Workflow Optimization
Performance Management

Report this job