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Added 4 mins ago
BC
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Sectra

Clinical Applications Specialist

Vancouver, BC, Canada

Our salary range for this role falls between $80,200 and $106,700. · Full-time

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Job details

Pay: Our salary range for this role falls between $80,200 and $106,700.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation.
Posting language: English
Posted: Oct 26, 2026

Original job description

Join a tech company that’s making a difference in healthcare

At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.

What's exciting about this position?

As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates/additions for our existing customers. You will deliver all external training including on-site, in classroom and web based and act as a workflow consultant to prepare the customer for a transition on to the Sectra platform.

In this position, you will:

Go through hands-on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
Plan and schedule training activities for customers during the deployment project.
Provide workflow support to the customer during acceptance testing
Organize and provide appropriate go-live application support on site at customer location.
Provide training in one-on-one and classroom settings on site, as well as web-based training.
Provide remote support for application in collaboration with our customer support team.
Provide positive, professional and cohesive company image when representing Sectra and our products.
Ensure Sectra's customers have the required knowledge to efficiently use our products.
Handle applications related support tickets.
Act as an internal champion for the Sectra application to mentor customers and peers.
Travel (25%- 30%)
Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction.

How We Make Your Job Meaningful And Rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:

Robust health, dental and vision benefits, effective the month following your start date
Monthly health spending account
Reimbursement of home internet expense
Minimum 4 weeks of vacation

,

Qualifications:

So, are you a fit?

We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success:

A drive to make things happen
A longing to make a difference in the healthcare industry
A hunger to learn and improve at every opportunity
A true team player eager to share your knowledge with the team

Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick:

Bachelor’s or Master’s degree in a relevant field, or equivalent experience
Knowledge of PACS workflows, usage, and configuration
Strong ability to teach and explain complex concepts effectively
Experience working directly with customers, including the ability to navigate complex or challenging situations
A proactive, driven mindset with strong problem-solving ability and a willingness to learn and grow
Interest in developing toward a more customer-facing, account-focused role over time
Willingness to travel as required (up to 35%), with varying monthly demands
Fluency in English & French

Also nice to have:

Clinical background, particularly in Orthopaedics, CT, or MRI
Experience as a SuperUser or PACS Administrator
CIIP certification
Familiarity with Sectra PACS

Our salary range for this role falls between $80,200 and $106,700. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

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More about this job

Responsibilities

Support PACS deployments and product updates by analyzing customer workflows, planning training, and providing application guidance during acceptance testing and go-live. Deliver on-site and web-based training, provide remote application support, handle support tickets, and represent Sectra professionally with customers.

Requirements

A bachelor’s or master’s degree in a relevant field, or equivalent experience, is required, along with knowledge of PACS workflows, usage, and configuration. Candidates should be effective teachers, experienced in direct customer interactions, proactive problem-solvers, willing to travel, fluent in English and French, and interested in developing toward a customer-facing account role.

Skills

PACS Workflows
PACS Configuration
Customer Training
Workflow Analysis
Customer Support
Problem-Solving
Communication
Teamwork
Application Support
Project Planning
Clinical Applications
Radiology
Digital Pathology
Bilingual English and French

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Monthly Health Spending Account
Minimum Four Weeks of Vacation
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

PACS
Radiology
Mammography
Cardiology
Digital Pathology
Vendor Neutral Archive
Orthopedic Templating
Medical Imaging AI
Enterprise Imaging
Medical IT
Clinical Applications
PACS Workflow Analysis
Workflow Consulting
Customer Training
Acceptance Testing
Go-Live Support
Remote Application Support
Application Support Tickets
Customer Support
PACS Administration
SuperUser
CIIP Certification
Sectra PACS
CT
MRI
Orthopaedics
English
French

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