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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 13 mins ago
O
Digital Infrastructure Engineer
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Collaborate closely with peer technology teams, lines of business, and third-party vendors to ensure infrastructure services effectively support integration testing, platform stability, and…
Added 13 mins ago
Technical Lead
Dye & Durham Talent Team
Toronto, ON
Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage…
Added 13 mins ago
LS
Engineering Project Manager III
Legrand Slovenija
Mississauga, ON
- Full-time
Legrand has an exciting opportunity for a Sr. Project Manager to join the Electrical Infrastructure division in Sr. Project Manager.
Added 13 mins ago
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Software QA Engineer II
Infoblox
Burnaby, BC
- Full-time
…Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career…
Added 13 mins ago
GR
Senior Financial Analyst (SFA) – Financial Reporting & FP&A
GRANITE REIT HOLDINGS LP
Toronto, ON
- Full-time
…integral role in the preparation and analysis of financial information supporting Granite’s monthly, quarterly and annual reporting requirements, as well as its budgeting and forecasting…
Added 13 mins ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
Previous program delivery experience is an asset
Added 13 mins ago
K
Controller, Family Office
KPMG
AB · Winnipeg, MB · Regina, SK · Saskatoon, SK · Calgary, AB · Edmonton, Alberta
- Full-time
…business unit leaders, accounts and marketing team, finance, information technology, human resources and executive team and external service…
Added 13 mins ago
TU
Assistant Housekeeping Manager
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…/ fixtures. Researches and prepares price quotation, vendor information and liaises with the procurement team on final selections. Approves purchases up to the point of requiring a purchase…
Added 13 mins ago
BS
People Services Generalist
Blackline Safety
Calgary, AB
- Volunteer
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 13 mins ago
TH
CUSTOMER EXPERIENCE MANAGER-9 Month Contract, RED DEER
The Home Depot Canada
Red Deer, AB
- Full-time
…safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs…
Added 13 mins ago
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Senior Data & IT Project Manager
Adecco
Calgary, AB
- $107 to $124 CAD / hour
- Full-time
Post-secondary education in Information Technology, Computer Science, Engineering, or a related discipline.
Added 13 mins ago
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Incident & Problem Manager, Cloud Operations
Sectra
Mississauga, ON
- Full-time
Sectra is seeking a seasoned and dynamic Incident & Problem Manager to organize and coordinate Urgent/Critical Cloud support issues and consequently implement identified improvements for…
Added 13 mins ago
TH
Pro Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Full-time
Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that…
Added 13 mins ago
PP
Business Affairs Manager
Publicis Production
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $115,000 CAD / year
- Full-time
A Business Affairs Manager plays an integral role supporting creative development and integrated productions, including broadcast, print, experiential and digital projects. This person is a…
Added 28 mins ago
JC
Fire Service Associate Project Manager
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 28 mins ago
OA
Lot Associate - Porsche Centre Richmond
OpenRoad Auto Group
Richmond, BC
- Part-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 28 mins ago
GL
Senior Program Manager, Product Development / Gestionnaire principal(e) de programme, Développement de produits
Galvion LTD
Montreal, QC
- Full-time
As a Program Manager at Galvion, you will act as a business leader to drive the organization to meet its objectives in time, whilst maintaining or improving margin and meeting the desired…
Added 28 mins ago
Intern, Stress Testing, Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
This position will execute on delivery in the following areas:
Added 28 mins ago
BS
Ingénieur(e) de données/Data Engineer
Browns Shoes
Montreal, QC
- Full-time
…œuvre les cartographies source-cible et veiller à ce que l’information circule avec exactitude et cohérence. Vous collaborerez avec les parties prenantes des secteurs d’activité, les…
Added 43 mins ago
Manager, McOpCo Operations
McDonald's Corporation
Calgary, AB
Leads rollout and long-term adoption of new menu items, technology, delivery and digital platforms, and operating standards across the portfolio.
Added 43 mins ago
BS
People Services Generalist
Blackline Safety
Calgary, AB
- Volunteer
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 58 mins ago
SA
Manager, Information Systems & Technology-Biomedical Technology
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
The Manager, Information Systems & Technology/Biomedical Technology oversees the planning, implementation, operation, maintenance, and security of the clinical information and biomedical…
Added 58 mins ago
CC
Retail Shift Leader
Canna Cabana
Tsuu T'Ina Nation 145, AB · Buffalo Run, Tsuut'ina, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 58 mins ago
Software Development Manager, S3 Storage
Amazon
Vancouver, BC
As a Software Development Manager with-in the S3 Request Plane, you will help your team to design, develop and deliver global highly available services that provide robust, safe, scalable…
Added 59 mins ago
H
Manager, Business Finance, to join our IT Planning & Business Partnership
Hays
Toronto, ON
- Full-time
This is a permanent, hybrid position, serving as a key bridge between Finance and Information Technology, supporting stakeholders across Canada, Brazil, Europe, and APAC.

Sectra

Incident & Problem Manager, Cloud Operations

Mississauga, ON, Canada

Our salary range for this role falls between $118,000.00 and $134,000.00. · Full-time

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Job details

Pay: Our salary range for this role falls between $118,000.00 and $134,000.00.
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Join a tech company that's making a difference in healthcare

At Sectra, our objective is to introduce a leading global medical IT solution to the North American market, with the aim of establishing ourselves as the top provider of Enterprise Imaging and PACS solutions. Our customers operate in some of North America’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable cloud-enabled enterprise imaging solutions allow healthcare providers to grow from ology to ology, while delivering cloud-based efficiencies and advanced technology to modernize North America’s medical imaging infrastructure - all while protecting the most sensitive patient and provider data.

What's exciting about this position?

Sectra is seeking a seasoned and dynamic Incident & Problem Manager to organize and coordinate Urgent/Critical Cloud support issues and consequently implement identified improvements for Sectra North America’s Cloud Operations. In this role you will help manage and optimize all operations processes for Sectra's Cloud Operations team, with a strong emphasis on cloud-hosted environments and SaaS delivery models. The Incident & Problem Manager will work closely with frontline and backend teams across Sectra North America and collaborate with Sectra peers locally and globally, driving efficiency, consistency, and continuous improvement in our cloud operations to deliver exceptional service.

As an Incident & Problem Manager, you will:

Team Guidance

Ensure the team is equipped, supported, and motivated to meet operational goals and deliver high-quality Cloud operations.
Foster a collaborative and accountable team culture aligned with Sectra's values, with a focus on Cloud-first service deliveries.

Oversight & Collaboration

Assist as needed via resource escalations/ticketing process or directed by the Head of Cloud Operations for support operations liaison:
including ticket management, escalations, resolution tracking, and after-hours coordination - with visibility into cloud infrastructure health and availability.
Lead and monitor incident and problem management processes across the Cloud Operations department to ensure efficient resolution and minimal customer impact.
Oversee adherence to customer SLAs
Participate in problem/issue review meetings/sessions with customers via direct escalations or via requests via HelpDesk or Pager escalation.
Drive root-cause analysis and assist in developing initiatives to improve service stability and operational procedures.
Take part in system changes by collaborating with the Change Advisory Board (CAB), ensuring proper review, approval, and safe implementation of changes in Cloud environments.
Possibility to manage scheduling and processes for after-hours coverage, including cloud monitoring and on-call escalation paths.

Process Management & Improvements

Together with Cloud Operations Managers, continuously evaluate and improve operations processes for our solutions, driving efficiency and Cloud Operations best practices.
In coordination with the various Cloud teams (Design Architects, Security Architect, Operations and Cloud Deployment Teams): support process rollouts tied to Cloud platform enhancements, ensuring alignment with business goals and minimal service disruptions.
Conduct audits on events such as service outages, degradations, and configuration changes - to ensure quality and compliance.
Work closely with support teams to align practices and issue resolution across cloud and hybrid deployments.
Lead transformation initiatives around Cloud tooling and platforms used to manage the support process, including monitoring, alerting, and incident automation.
Help Sectra to keep compliance in numerous frameworks and principles

At Sectra, you’ll experience the stability of a well-established brand with vast global experience and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.

In addition to competitive salary and performance-based incentives, we offer plenty of exciting benefits and perks, including:

Education assistance for team members to continuously enhance their knowledge
Robust health, dental and vision benefits, effective the month following your start date
Monthly health spending account
RRSP matching after 3 months of employment
Reimbursement of home internet expense
Minimum 4 weeks paid vacation

,

So, are you a fit?

We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success:

A drive to make things happen
A longing to make a difference in the healthcare industry
A hunger to learn and improve at every opportunity.
A true team player eager to share your knowledge with the team

Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick:

Bachelor's degree in engineering, computer science, information technology, or a related field
Bi-lingual in English and French is a plus
Minimum of 6 years of experience in technical support management or related roles in the medical technology industry
Prior knowledge of and experience with ITIL or other ITSM frameworks and tools, ideally within cloud or SaaS environments
Proven track record of successfully managing support processes and leading teams in a fast-paced, dynamic environment, including experience with cloud-hosted or hybrid infrastructure.
Strong customer experience orientation with a passion for delivering high-quality support and driving customer satisfaction.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders at all levels.
Strategic thinker with strong analytical and problem-solving abilities, able to leverage data to drive decision-making and process improvement.

Our salary range for this role falls between $118,000.00 and $134,000.00. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.

Equal opportunity employer

Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of view. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

Other information:

The goal is for the right candidate to start as soon as possible.

We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

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More about this job

Responsibilities

Lead incident and problem management for cloud operations, coordinating escalations, customer communications, root-cause analysis, SLA adherence, and safe changes to cloud environments. Improve operational processes, tooling, monitoring, compliance, and after-hours coverage in collaboration with cloud, support, and customer teams.

Requirements

Requires a bachelor's degree in engineering, computer science, information technology, or a related field, and at least six years of experience in technical support management or a related medical technology role. Candidates should have ITIL or other ITSM experience, a record of leading support processes and teams in cloud or hybrid environments, strong customer orientation, communication skills, and analytical problem-solving abilities; English-French bilingualism is a plus.

Skills

Incident Management
Problem Management
Cloud Operations
IT Service Management
ITIL
SaaS Operations
Team Leadership
Root-Cause Analysis
Customer Support
Change Management
Process Improvement
Cloud Monitoring
Escalation Management
Analytical Problem-Solving
Stakeholder Collaboration

Benefits

Education Assistance
Health Insurance
Dental Insurance
Vision Insurance
Monthly Health Spending Account
RRSP Matching
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Cloud Operations
Enterprise Imaging
PACS
Medical IT
Healthcare Technology
SaaS
Cloud-Hosted Environments
Hybrid Infrastructure
Incident Management
Problem Management
ITIL
ITSM
Service-Level Agreements
Root-Cause Analysis
Change Advisory Board
Change Management
Cloud Monitoring
Alerting
Incident Automation
Ticket Management
Escalation Management
After-Hours Coverage
Cloud Infrastructure
Service Stability
Compliance
Process Improvement
Customer Support
Medical Technology

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