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Added 2 hours ago
Senior Business Solutions Analyst
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Surrey, BC
Full-time
The Senior Business Solutions Analyst will help shape the systems, processes and data infrastructure that support the continued growth of SFU’s Stephens Family School of Medicine. This role…
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Full-time
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Senior Business Systems Analyst (SAP)
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Senior Business Systems Analyst (SAP)
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…effective coordination, stakeholder partnership and continuous improvement, the Senior Analyst will help ensure the organization is prepared to respond to disruptions and maintain critical…
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Senior Analyst Business Continuity
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Securian Canada

Bilingual Claims Care Analyst

Montreal, QC, Canada

Pay: $55,000 to $70,000 CAD / year
Job type: Contract
Apply by: Oct 23, 2026
Experience: Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Department: Claims

Location: Montreal, QC

Compensation: CA$55,000 - CA$70,000 / year

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who We Need

As a Bilingual Claims Care Analyst, you will be responsible for the end-to-end assessment of credit insurance and Credit Card Payment Protection claims, including life, disability, critical illness, and job loss insurance.

In this role, you will evaluate contractual, medical, functional, and occupational information to determine benefit eligibility in accordance with certificate provisions, established processes, and internal and external policies.

You will make timely, accurate claim decisions while delivering exceptional service to insured clients and a variety of stakeholders. Your ability to balance attention to detail with a strong customer focus will help ensure a positive experience for those who rely on our support.

To succeed in this role, you'll bring a high level of rigour, a commitment to quality, and a passion for providing outstanding customer service.

The base salary range for this position is between $55,000 to $70,000 depending on experience.

This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC). Please note that this role is a 6-month contract position.

What You Will Do

Assess claims for benefit entitlement by reviewing all relevant contractual, medical, functional, and occupational documentation in accordance with established routines and certificate provisions.
Efficiently manage an active caseload, ensuring compliance with client service standards, best practice guidelines, KPIs, and turnaround times (TATs).
Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures.
Communicate professionally and empathetically, both in writing and verbally, with stakeholders to provide updates, clarify claim status, and explain decisions.
Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes.
Identify required supporting documents for current and future benefit payments, and follow up diligently to obtain necessary information.
Collaborate with team members, plan sponsors, and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment.
Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes.
Perform other related duties as assigned.

What You Will Bring

Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred.
Professional designations such as FLHC, FLMI, or ALHC are considered assets.
Minimum of 1 year experience in insurance claims processing, particularly in life, disability, and critical illness insurance.
Medical knowledge obtained through claims assessment, underwriting, or experience in a medical or paramedical profession is an asset.
Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service.
Strong proficiency in English for communication with customers and colleagues.
Strong proficiency in French for communication with customers and/or colleagues in Quebec.
Ability to conduct sensitive phone interviews and convey decisions tactfully.
Proficiency in Microsoft Office suite (Word, Outlook) and case management software.
Ability to multitask and prioritize effectively while meeting diverse deadlines.
Professionalism under pressure, with the ability to manage stressful situations and deliver difficult news empathetically.
Positive attitude, strong team spirit, and adaptability to organizational changes.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

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More about this job

Responsibilities

Assess life, disability, critical illness, and job loss insurance claims by reviewing contractual, medical, functional, and occupational information and determining benefit eligibility. Manage an active caseload, document decisions, communicate with clients and stakeholders, obtain supporting information, and contribute to team and process improvement initiatives.

Requirements

Requires post-secondary education or equivalent work experience, with a relevant college diploma preferred, and at least one year of insurance claims processing experience, particularly in life, disability, or critical illness insurance. Candidates should have strong English and French communication skills, analytical ability, attention to detail, customer service skills, and proficiency with Microsoft Office and case management software; insurance designations and medical knowledge are assets.

Skills

Claims Assessment
Insurance Claims Processing
Analytical Skills
Problem-Solving
Attention To Detail
Customer Service
Written And Verbal Communication
Sensitive Phone Interviews
Medical Information Review
Case Management
Microsoft Word
Microsoft Outlook
Caseload Management
Time Management
Stakeholder Collaboration
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Credit Insurance
Life Insurance
Disability Insurance
Critical Illness Insurance
Job Loss Insurance
Claims Assessment
Benefit Eligibility
Certificate Provisions
Medical Documentation
Functional Information
Occupational Information
Claims Processing
Case Management Software
Microsoft Office
Microsoft Word
Microsoft Outlook
Client Service Standards
Key Performance Indicators
Turnaround Times
Claim Documentation
Phone Interviews
Stakeholder Communication
Process Improvement
FLHC
FLMI
ALHC

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