Find work in Canada.

514,125 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Bloomberg On-Site Support Specialist
Bloomberg
Toronto, ON
Work collaboratively with the Toronto BOS team and partner groups across Bloomberg.
Added 22 mins ago
V
Senior Product Manager, Payments Gateway
Versapay
Canada
- Full-time
…teams who depend on every payment landing correctly. You will partner directly with engineering on architecture and delivery, work with go-to-market teams on positioning and regularly…
Added 22 mins ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
Reporting directly to the President and ownership group, the CFO will be a key member of the senior leadership team, acting as a trusted financial partner to the President and the business.
Added 22 mins ago
LL
Social Media Influencer
LEAP Legal Software
Toronto, ON
- $85,000 to $100,000 CAD / year
- Contract
Partner with internal stakeholders to gather inputs, approvals, and campaign/messaging context
Added 22 mins ago
VB
Specialist, Standard and Cost Model
Vale Base Metals
Sudbury, ON
- Full-time
Partner with Operations, Finance, Supply Chain, Technical Services, and Business Planning teams to support integrated business planning and long-term strategic objectives.
Added 22 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
Partner with UX/UI and Development on QA, testing and release validation.
Added 22 mins ago
S
SAP PP/MM Business Analyst
Stella-Jones
Montreal, QC
- Full-time
Possess strong understanding of S&OP Transformation: Partner directly with operations and supply chain leadership to evolve our planning practices from siloed demand/supply balancing to a…
Added 22 mins ago
FI
Manager, Model Management & Control
FP Inc.
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Partner with Model Risk Management and Model Validation on reviews, findings and remediation tracking.
Added 22 mins ago
MS
Manager, Clinic Onboarding & Projects
ML6 Search + Talent Advisory
Vancouver, BC · Greater Vancouver, BC
- Full-time
Acting as a central point of contact for partner dentists, practice managers and internal teams, you will coordinate operational, people, technology and financial workstreams. You will…
Added 22 mins ago
LL
Social Media Influencer
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
Partner with internal stakeholders to gather inputs, approvals, and campaign/messaging context
Added 22 mins ago
Intern - Hotel Partner Relations & Procurement
Kensington
Toronto, ON
We are seeking a dynamic and enthusiastic individual to join our Partner Relations – Procurement team as an intern supporting our hotels supply vertical, while also providing hands-on…
Added 22 mins ago
Data Analyst
GFT Technologies SE
Toronto, ON
Partner with technical teams to improve data quality, governance, and reporting capabilities.
Added 22 mins ago
Production Associate - Mat Roller - 2nd Shift
Cintas
Halifax, NS
Added 37 mins ago
PG
Senior Manager Agile Program Management
Publicis Groupe Holdings B.V
Calgary, AB
- Full-time
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their…
Added 37 mins ago
NC
Member Associate
Northern Credit Union
Chapleau, ON
- Full-time
…referring members to the appropriate sales representative, partner, or alternative delivery…
Added 37 mins ago
NC
Member Associate
Northern Credit Union
Wawa, ON
- Full-time
…referring members to the appropriate sales representative, partner, or alternative delivery…
Added 37 mins ago
HG
DevOps Technical Lead
Hypertec Group
QC · Saint-Laurent, QC
- Full-time
…Center Construction, Health, Custom Manufacturing, and Solutions Partner - we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI,…
Added 37 mins ago
EC
Strategic Development Trainee
EMCO Corporation
Hamilton, ON
- Full-time
…perspectives, and ideas make us a stronger organization and better partner to our…
Added 52 mins ago
H
VP of Marketing
Haystack
Canada
- Full-time
Partner closely with sales, product, and customer teams to drive pipeline creation, conversion, and revenue impact
Added 52 mins ago
H
Sales Representative
Haystack
Canada
- Full-time
Negotiate partner agreements and collaborate across teams to ensure long-term partner success
Added 52 mins ago
IG
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
- $90,000 to $100,000 CAD / year
- Full-time
The Contractor Services & Pro Finance team is a trusted strategic partner to the Pro business, providing the financial insight, planning, and decision support needed to drive sustainable…
Added 52 mins ago
Z
Red Team Engineer AND Penetration Tester
Zoho
Toronto, ON
- Contract
· Partner with application, infrastructure, cloud, and security teams to remediate identified vulnerabilities and validate fixes through retesting.
Added 52 mins ago
HA
Administrative Assistant
HR Associates
Toronto, ON
- $30 to $33 CAD / hour
- Temporary
Since 1996, HR Associates has been a trusted partner to public and broader public sector organizations across Ontario. We specialize in placing interim professionals and administrative…
Added 52 mins ago
CN
Administrative Office Assistant
Commissionaires Nova Scotia
Bedford, NS
- Full-time
A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to…
Added 53 mins ago
Technician
Imperial Brady
Montreal, QC · Anjou, QC
We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer…

Securian Canada

Bilingual Manager, Claims Contact Centre

1400-25 Sheppard Avenue West, Toronto, ON, M2N 6S6, Canada

Hybrid

$65,000 to $95,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $95,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Posting language: English
Posted: Oct 22, 2026

Original job description

Bilingual Manager, Claims Contact Centre

Department: Claims

Employment Type: Permanent - Full Time

Location: Toronto, ON

Compensation: CA$65,000 - CA$95,000 / year

Description

What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim intake and customer support, and producing operational reports for stakeholders, including the Claims Leadership team.

In addition to delivering strong results within the Claims Contact Centre, you will represent Claims Operations when working with internal and external partners and contribute to business analysis, quality assurance, training, and continuous process improvement across the end-to-end customer claims experience.

The base salary range for this position is between $65,000 to $85,000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON) or Montreal (QC).

This is a hybrid position. The team works out of our Montréal and Toronto offices and currently comes into the office approximately once a month.

Ce que vous ferez

Through effective leadership and coaching, ensure each claims interaction (e.g., first notice of loss, status inquiries, document collection) is handled as an opportunity to deliver a best-in-class customer experience.
Develop and share claims subject matter expertise (products, coverages, intake requirements, key systems, customer inquiries) to continuously improve team capability and stakeholder outcomes.
Handle claims customer service escalations, exercising sound independent decision making and creating “win-win” solutions,
Monitor individual performance and tailor 1:1 coaching to improve claims intake accuracy, compliance, customer outcomes, and productivity.
Leverage leadership through team engagement programs that support a customer centric claims culture.
Partner with the Claims Leadership team to optimize staffing, schedules, and off-phone activities to meet claims demand patterns and service level targets across all intake channels.
Meet or exceed the claims contact centre KPIs including service level, abandonment rate, average speed of answer, average handle time, quality scores, complaint resolution timelines, and claim intake accuracy/completeness.
Produce operational, quality, and customer experience reporting at a regular cadence (e.g., volumes, adherence, backlog, rework/defects, and root causes) for the team, management, and other stakeholders.
Ensure consistent adherence to claims controls and compliance requirements (e.g., privacy, documentation standards, escalation protocols, fraud awareness) while empowering people and embodying the principles of Diversity, Equity, and Inclusion.

What you will bring

Post-secondary diploma/degree or a combination of equivalent work experience.
Minimum of two years of experience in team management, ideally in claims, insurance operations, or within a financial institution.
Excellent communication skills in both English and French are required due to regular interactions with English- and French-speaking clients and colleagues.
Sound understanding of claims contact centre operations and best practices (e.g., Ring Central, triage, documentation, customer communications, and quality/compliance controls).
Thrives in a fast-paced and dynamic environment.
Works autonomously to deliver expected outcomes within guidelines set by senior management.
Works well under pressure and when faced with managing multiple priorities that are often competing – excellent time management, planning and organizational skills are essential.

Why join?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.

At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.

You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

Flexible work arrangements with monthly financial allocations to support your work-life balance;
Generous starting paid vacation time, plus additional vacation days for every year of service;
Paid volunteer day so you can dedicate time to a cause you are passionate about;
Paid personal and wellness days to support your total wellbeing;
Educational assistance of up to $3,500 a year (with approval from your manager);
Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
Up to 14% of combined contributions to the RRSP matching program;
Family-friendly maternity/parental leave and,
Many more benefits, perks and programs.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

Apply About employer

More about this job

Responsibilities

The Manager will lead the Claims Contact Centre team to ensure high-quality customer interactions and efficient claim intake. They are also responsible for monitoring performance, coaching staff, and producing operational reports for the Claims Leadership team.

Requirements

Candidates must have a post-secondary diploma or degree and at least two years of experience in team management within insurance or financial services. Proficiency in both English and French is required for this role.

Skills

Team management
Claims operations
Customer service
Leadership
Coaching
Bilingualism
Performance management
Operational reporting
Stakeholder management
Process improvement
Quality assurance
Conflict resolution
Time management
Planning
Organizational skills
Compliance

Benefits

Flexible work arrangements
Paid vacation time
Paid volunteer day
Paid personal and wellness days
Educational assistance
Flexible health and wellness account
Drug and dental coverage
RRSP matching program
Maternity/parental leave

Visa sponsorship

Not detected in the job text

Keywords

Claims
Contact Centre
Insurance
Financial Institution
Management
Bilingual
Customer Experience
KPIs
Service Level
Reporting
Compliance
Privacy
Fraud Awareness
Diversity Equity and Inclusion
Ring Central
Triage
Documentation
Staffing
Scheduling
Operational Analysis

Report this job