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Added 1 hour ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
Monitor compliance with Client’s Safety Processes as well as provincially legislated safety regulations.
Added 2 hours ago
K
Intermediate Instrumentation and Controls specialist
Kleinfelder
Calgary, AB
- Full-time
Built on a foundation of excellence, Kleinfelder is committed to client-focused solutions. Through our depth of experience and thorough understanding of environmental, regulatory, economic,…
Added 2 hours ago
K
Intermediate Instrumentation and Controls specialist
Kleinfelder
AB · Edmonton, AB
- Full-time
Built on a foundation of excellence, Kleinfelder is committed to client-focused solutions. Through our depth of experience and thorough understanding of environmental, regulatory, economic,…
Added 4 hours ago
KI
Intermediate Instrumentation and Controls specialist
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
Built on a foundation of excellence, Kleinfelder is committed to client-focused solutions. Through our depth of experience and thorough understanding of environmental, regulatory, economic,…
Added 9 hours ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
Strong commitment to professional client service excellence.
Added 16 hours ago
LD
TECH Specialist
London Drugs Limited
Chilliwack, BC
- $18.25 to $21.58 CAD / hour
- Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…
Added 18 hours ago
AC
Accounts Receivable Specialist
Aston Carter
AB · Edmonton, Alberta
- $21 to $24 CAD / hour
- Contract
Our client is seeking an Accounts Receivable Specialist to support billing, collections, and customer account management activities in a fast-paced, high-volume environment. This role is…
Added 19 hours ago
SS
Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region.…
Added 22 hours ago
AC
Spécialiste De La Chaîne Dapprovisionnement / Supply Chain Specialist
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $38 to $48 CAD / hour
- Contract
The Technical Supply Chain Specialist serves as a key link between Engineering, Planning, and Procurement teams. This role manages Bills of Materials (BOMs), develops sourcin
Added 1 day ago
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2600001461 - Peer Support Specialist
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Oshawa, ON
- Full-time
Reporting to the Manager, Emergency Mental Health and Addictions (MHA), the Peer Support Specialist for Emergency Department (ED) MHA will work collaboratively with the MHA Program and ED…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
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Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 1 day ago
RB
Mortgage Specialist
Royal Bank of Canada
Norfolk, ON
- Full-time
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
K
GIS & AIS Substation Engineer with strong Power Systems engineering capability
Kleinfelder
Calgary, AB
- Full-time
Built on a foundation of excellence, Kleinfelder is committed to client-focused solutions. Through our depth of experience and thorough understanding of environmental, regulatory, economic,…
Added 1 day ago
AC
Spécialiste Principal En Gestion Des Contrats
Aston Carter
Montreal, QC
- $58 to $63 CAD / hour
- Full-time
…les fournisseurs. Agissant comme un lien essentiel entre le client, léquipe juridique, la gestion de programme et les fournisseurs, cette personne veille à ce que tous les engagements…
Added 1 day ago
AW
Training and Development Specialist
Agilus Work Solutions
Calgary, AB
- Contract
Our client is seeking an experienced Training & Competency Assurance Advisor to support workforce capability, compliance, and operational excellence across multiple Oil Sands sites in…
Added 1 day ago
AC
Spécialiste En Recouvrement
Aston Carter
Montreal, QC · Saint-Leonard, Quebec
- $28 to $36 CAD / hour
- Contract
…produits alimentaires à courte durée de vie, où la relation client et la créativité dans les stratégies de recouvrement sont essentielles pour récupérer les montants dus sans compromettre…
Added 1 day ago
RB
Client Advisor
Royal Bank of Canada
Thunder Bay, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 day ago
RB
Banking Advisor
Royal Bank of Canada
Swift Current No. 137, SK · SWIFT CURRENT, Saskatchewan
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 day ago
C
Credit Specialist, Credit Services - Bilingual
CIBC
Montreal, QC
- Full-time
The primary role of the Senior Credit Specialist is to provide guidance and support to various CIBC partners on complex credit issues, including support for the Cards Call Centre and…
Added 1 day ago
KI
GIS & AIS Substation Engineer with strong Power Systems engineering capability
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
Built on a foundation of excellence, Kleinfelder is committed to client-focused solutions. Through our depth of experience and thorough understanding of environmental, regulatory, economic,…
Added 1 day ago
AC
Gestionnaire De Projet | Project Manager (Aerospace)
Aston Carter
Montreal, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 1 day ago
D
Chief Compliance Officer
Desjardins
Toronto, ON
- Full-time
Oversee personal trading, conflicts of interest, gifts and entertainment, client complaint handling, market conduct, and registration compliance programs

Securiguard Services Ltd.

Client Service and Operations Specialist - Security Services

Ottawa, ON, Canada

Salary: $60000 - $65000 per year · Full-time

Apply About employer

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Job details

Pay: Salary: $60000 - $65000 per year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: Successful applicant must have a minimum of 2 years security experience in a Supervisory/ Managerial capacity, or a combination of experience and relevant experience /education.
Posting language: English
Posted: Oct 29, 2026

Original job description

At Securiguard, we create a sense of security and trust. Our security and safety solutions are complemented by exceptional customer service. We are dedicated to supporting our employees, our community, and our environment.

We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region. This role is an exciting opportunity to lead a highly skilled, professional Security team.

The Day To Day

Client Relations: Maintain strong client relationships, address concerns, conduct site visits, and ensure service quality and client satisfaction.
Operations & Scheduling: Oversee daily operations, manage staff schedules, coordinate shift coverage, and maintain appropriate staffing levels.
Staff Supervision & Uniform Management: Support recruitment, onboarding, training compliance, employee relations, and performance management. Manage uniform inventory, distribution and issuance, maintain accurate records and acknowledgment forms, and coordinate uniform replacements to ensure all security personnel are properly equipped.
Compliance & Incident Management: Ensure compliance with company policies and applicable legislation, oversee incident reporting, and coordinate emergency responses.
KPI & Financial Management: Monitor operational KPIs, staffing fill rates, overtime, budgets, and payroll and billing discrepancies. Prepare reports and identify cost-saving opportunities.
Business Development: Identify opportunities to expand existing services, support proposals and contract renewals, and collaborate with management to develop new business opportunities.
Stakeholder Coordination: Work with internal departments, field teams, and subcontractors to resolve operational challenges and improve service delivery.
After-Hours Support: Respond to urgent operational issues and staffing requirements as needed.

Here's What You Need

Successful applicant must have a minimum of 2 years security experience in a Supervisory/ Managerial capacity, or a combination of experience and relevant experience /education.
Demonstrated success in building and leading teams; passion and high energy for people.
Proven track record of excellence in client relationship management, problem solving.
Experience in an operational setting involving the management and supervision of many staff members.
Strong communicators with assertive interpersonal skills and team player are critical to success.
Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents.
MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites.

Preferred Qualifications

Bilingual proficiency in English and French.
Experience with KPI reporting, budgeting, contract renewals, client retention, and business development.
Knowledge of workforce forecasting, billing reconciliation, subcontractor coordination, and WSIB-related processes.

What's In It For You

Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securiguard, We Live By Our R.E.A.C.H. Values

Respect

Empathy
Accountability
Courtesy
Honesty

At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!

Salary: $60000 - $65000 per year

Apply About employer

More about this job

Responsibilities

Oversee Ottawa Region security operations, including client relationships, staffing and scheduling, employee supervision, uniform management, compliance, and incident response. Monitor operational and financial performance, support business development and contract renewals, coordinate stakeholders, and provide after-hours operational support as needed.

Requirements

Requires at least two years of security experience in a supervisory or managerial capacity, or a combination of relevant experience and education, along with demonstrated team leadership, client service, problem-solving, communication, and organizational skills. Applicants need Microsoft Office proficiency, a valid Ontario Class G driver's license, and access to a vehicle; English-French bilingualism and experience with KPIs, budgeting, contract renewals, workforce forecasting, billing reconciliation, subcontractors, and WSIB processes are preferred.

Skills

Security Operations
Staff Scheduling
Team Leadership
Recruitment and Onboarding
Training Compliance
Employee Relations
Performance Management
Uniform Inventory Management
Incident Management
Regulatory Compliance
KPI Reporting
Budgeting
Payroll and Billing Reconciliation
Business Development
Microsoft Office

Benefits

Year-Round Events
Collaborative Culture
Training and Growth Opportunities
Mentorship
Purpose-Driven Work

Visa sponsorship

Not detected in the job text

Keywords

Security Services
Security Operations
Client Relations
Client Satisfaction
Site Visits
Staff Scheduling
Shift Coverage
Staffing Levels
Recruitment
Onboarding
Training Compliance
Employee Relations
Performance Management
Uniform Inventory
Incident Reporting
Emergency Response
Operational KPIs
Staffing Fill Rates
Overtime
Budgets
Payroll
Billing Reconciliation
Cost Savings
Business Development
Proposals
Contract Renewals
Workforce Forecasting
Subcontractor Coordination
WSIB
Ontario Class G Driver's License

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