IT Support and Systems Administrator - Tier 1
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of experience in IT help desk, desktop support, technical support, or a related role.
- Posting language
- English
- Posted
Original job description
Securiguard is seeking a detail-oriented and technically skilled IT Support & Systems Administrator (Tier 1) to join our team in Ontario. This role is responsible for providing first-level IT support, troubleshooting hardware, software, and network issues, and supporting the administration of internal business systems, user accounts, permissions, and operational reporting.
The ideal candidate will have experience with Microsoft 365, Windows environments, IT security, and system administration, along with strong troubleshooting, organizational, and communication skills.
Annual Salary: $55,000 – $60,000, commensurate with qualifications and experience.
Key Responsibilities
IT Support & Systems Administration
This is a full-time, primarily on-site position, Monday to Friday, 8:00 AM to 5:00 PM, with potential hybrid flexibility following onboarding. Occasional after-hours support and local travel to branch offices or client sites may be required.
What's In It For You
Respect
Ready to join the team? Apply today!
Salary: $55000 - $60000 per year
The ideal candidate will have experience with Microsoft 365, Windows environments, IT security, and system administration, along with strong troubleshooting, organizational, and communication skills.
Annual Salary: $55,000 – $60,000, commensurate with qualifications and experience.
Key Responsibilities
IT Support & Systems Administration
- Provide first-level technical support to employees through phone, email, ticketing systems, and in-person assistance.
- Troubleshoot and resolve hardware, software, network, and application issues, escalating complex technical problems when required.
- Set up, configure, and maintain desktops, laptops, mobile devices, printers, and other IT equipment.
- Administer Microsoft 365 accounts, licences, mailboxes, password resets, and user permissions.
- Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
- Support internal business applications, including WinTeam and TrackTik, by managing user accounts, access permissions, and operational reports.
- Assist with employee onboarding and offboarding, ensuring timely provisioning and removal of system access.
- Maintain accurate records of IT equipment, system changes, and support requests.
- Troubleshoot basic network connectivity issues involving Wi-Fi, VPN, DNS, DHCP, and wired connections.
- Monitor and support endpoint security solutions, including SentinelOne and Fortinet FortiGate.
- Assist with firewall troubleshooting, VPN connectivity, security alerts, and incident escalation.
- Configure and manage company mobile devices through AirWatch / Workspace ONE UEM.
- Perform software installations, system updates, and routine device maintenance.
- Follow established IT security policies and maintain technical documentation.
- High school diploma or equivalent.
- Minimum 2 years of experience in IT help desk, desktop support, technical support, or a related role.
- Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, user management, and licensing.
- Experience troubleshooting Windows 10/11, hardware, software, printers, and peripherals.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic firewall concepts.
- Intermediate Microsoft Excel skills, including formulas, filtering, sorting, and pivot tables.
- Strong technical troubleshooting, analytical, and problem-solving abilities.
- Excellent organizational skills, attention to detail, and accuracy in data management.
- Strong written and verbal communication skills, with the ability to support non-technical users.
- Ability to prioritize competing requests and manage multiple tasks effectively.
- Post-secondary education in Information Technology, Computer Science, Network Administration, or a related discipline.
- Experience with WinTeam, TrackTik, or similar workforce management platforms.
- Familiarity with SentinelOne, Fortinet FortiGate, Microsoft Entra ID, Active Directory, or Microsoft Intune.
- Experience with AirWatch / Workspace ONE UEM or other mobile device management solutions.
- Familiarity with IT ticketing platforms such as Freshdesk, Zendesk, ServiceNow, or Jira.
- Previous experience in the security services or facility management industry.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Fortinet certifications.
This is a full-time, primarily on-site position, Monday to Friday, 8:00 AM to 5:00 PM, with potential hybrid flexibility following onboarding. Occasional after-hours support and local travel to branch offices or client sites may be required.
What's In It For You
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
Respect
- Empathy
- Accountability
- Courtesy
- Honesty
Ready to join the team? Apply today!
Salary: $55000 - $60000 per year
More about this job
Responsibilities
Provide first-level technical support and troubleshoot hardware, software, network, and application issues, escalating complex problems as needed. Administer Microsoft 365 and internal business systems, manage devices and user access, support endpoint security, and maintain accurate IT records and documentation.
Requirements
Requires a high school diploma or equivalent and at least two years of experience in IT help desk, desktop support, technical support, or a related role. Candidates should have working knowledge of Microsoft 365 administration, Windows troubleshooting, networking fundamentals, and intermediate Excel skills, along with strong communication, organization, and problem-solving abilities.
Skills
- Microsoft 365 Administration
- Windows 10/11 Troubleshooting
- Hardware and Software Troubleshooting
- Network Troubleshooting
- Microsoft Excel
- User Account and Permission Management
- Endpoint Security
- Mobile Device Management
- IT Support
- System Administration
- Technical Documentation
- Problem-Solving
- Communication
- Prioritization
Benefits
- Year-Round Events
- Collaborative Culture
- Training and Growth Opportunities
- Mentorship
- Hands-On Projects
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- Microsoft 365
- Exchange Online
- Microsoft Teams
- Outlook
- OneDrive
- SharePoint
- Windows 10/11
- WinTeam
- TrackTik
- SentinelOne
- Fortinet FortiGate
- Microsoft Entra ID
- Active Directory
- Microsoft Intune
- AirWatch
- Workspace ONE UEM
- Freshdesk
- Zendesk
- ServiceNow
- Jira
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- VPN
- Firewall
- Endpoint Security
- IT Ticketing
- CompTIA A+
- CompTIA Network+