Closed listing
Security Operations Center Operator (NOSC)
- Burnaby, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
At our Burnaby Office, we are hiring for a National Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.
Availability: Full Time (40 hrs/week)
Wage: $22.50 to $24.00
Location: Burnaby, BC
What Would You Do
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect
Apply today !
Salary: $22.50 - $24.00 per hour
Availability: Full Time (40 hrs/week)
Wage: $22.50 to $24.00
Location: Burnaby, BC
What Would You Do
- Act as the main point of contact for all security guards and customer contact after hours
- Schedules all after-hour requests
- Dispatch appropriate mobile resources to various sites
- Maintain database records of all Securiguard policies and procedures
- Manage break relief for Securiguard sites
- Ensure employees are checking in every hour or as required
- Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
- Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.
- Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
- Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required.
- Valid BC Security Worker Licence.
- Strong written and verbal English communication skills.
- Ability to work independently with good judgment, situational awareness, and attention to detail.
- Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations.
- Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools.
- Ability to type 40+ WPM accurately.
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect
- Empathy
- Accountability
- Courtesy &
- Honesty
Apply today !
Salary: $22.50 - $24.00 per hour
More about this job
Responsibilities
Serve as the main after-hours contact for security guards and customers, schedule requests, dispatch mobile resources, and coordinate break relief. Maintain policy and issue records, monitor employee check-ins, and work with the team to resolve problems and meet departmental goals.
Requirements
Requires at least two years of security operations experience, including experience in a security operations centre, dispatch, control centre, or monitoring environment, and a valid BC Security Worker Licence. Candidates need strong English communication, sound judgment, problem-solving skills, computer proficiency, and accurate typing at 40 or more words per minute.
Skills
- Security Operations
- Dispatch
- Incident Response
- Security Protocols
- Situational Awareness
- Customer Service
- Written Communication
- Verbal Communication
- Problem-Solving
- Decision-Making
- Attention To Detail
- Database Recordkeeping
- Microsoft Office
- Data Entry
- Accurate Typing
- Teamwork
Benefits
- Training And Growth Opportunities
- Collaborative Culture
- Company Events
- Convenient SkyTrain Access
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Customer Service & Support
- Administrative
Keywords
- National Security Operations Center
- Security Operations Centre
- Security Operations
- Dispatch
- Security Guard
- Security Officer
- Customer Service
- Incident Response
- Security Protocols
- Control Centre
- Monitoring
- Mobile Resource Dispatch
- Break Relief
- Employee Check-Ins
- Database Records
- Policies And Procedures
- Client Communication
- Key Performance Indicators
- BC Security Worker Licence
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- 40+ WPM Typing
- Situational Awareness
- Problem-Solving
- Decision-Making