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Securiguard Services Ltd.

Security Operations Center Operator (NOSC)

  • Burnaby, BC, Canada

Part-time

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Job details

Job type
Part-time
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Experience
Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
Posting language
English
Posted

Original job description

At our Burnaby Office, we are hiring for a National Security Operations Center Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.

Availability: Part Time

Wage: $22.50 to $24.00

Location: Burnaby, BC

What Would You Do

  • Act as the main point of contact for all security guards and customer contact after hours
  • Schedules all after-hour requests
  • Dispatch appropriate mobile resources to various sites
  • Maintain database records of all Securiguard policies and procedures
  • Manage break relief for Securiguard sites
  • Ensure employees are checking in every hour or as required
  • Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
  • Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.

What You Bring

  • Minimum 2 year of security operations experience, with a basic understanding of security protocols, incident response, or frontline operations.
  • Experience in a Security Operations Centre (SOC), dispatch, control centre, or monitoring environment is required.
  • Valid BC Security Worker Licence.
  • Strong written and verbal English communication skills.
  • Ability to work independently with good judgment, situational awareness, and attention to detail.
  • Solid problem-solving and decision-making skills, especially during urgent or time-sensitive situations.
  • Comfortable using computers, Microsoft Office (Word, Excel, Outlook), and data entry tools.
  • Ability to type 40+ WPM accurately.

What's In It For You

  • Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
  • Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
  • Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
  • Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
  • Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Who We Are

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect

  • Empathy
  • Accountability
  • Courtesy &
  • Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

Apply today !

Salary: $22.50 - $24.00 per hour
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More about this job

Responsibilities

Serve as the main after-hours contact for security guards and customers, schedule requests, dispatch mobile resources, and coordinate break relief. Maintain policy and incident records, monitor employee check-ins, and work with the team to resolve issues and meet performance goals.

Requirements

Requires at least two years of security operations experience, including experience in a security operations centre, dispatch, control centre, or monitoring environment, and a valid BC Security Worker Licence. Candidates need strong English communication, sound judgment, attention to detail, problem-solving ability, Microsoft Office and data-entry skills, and accurate typing at 40 or more words per minute.

Skills

  • Security Operations
  • Dispatch
  • Incident Response
  • Security Protocols
  • Customer Service
  • Situational Awareness
  • Problem-Solving
  • Decision-Making
  • Written Communication
  • Verbal Communication
  • Data Entry
  • Microsoft Office
  • Typing
  • Record Management
  • Teamwork

Benefits

  • Training And Growth Opportunities
  • Mentorship
  • Workshops
  • Collaborative Culture
  • Year-Round Events
  • Easy Commute

Visa sponsorship

Not detected in the job text

Categories

  • Security & Safety
  • Customer Service & Support
  • Logistics
  • Administrative

Keywords

  • Security Operations Centre
  • Security Operations
  • Dispatch
  • Control Centre
  • Monitoring
  • Security Guard
  • Security Officer
  • BC Security Worker Licence
  • Incident Response
  • Security Protocols
  • After-Hours Support
  • Mobile Resource Dispatch
  • Break Relief
  • Employee Check-Ins
  • Policy And Procedure Records
  • Customer Service
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Data Entry
  • Typing
  • 40+ WPM
  • Situational Awareness
  • Problem-Solving
  • Decision-Making
  • Burnaby

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