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Added 13 hours ago
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Gatehouse Security Guard - Cambridge
Securiguard Services Ltd.
Cambridge, ON
- Part-time
Added 1 day ago
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Gatehouse Security - Durham Region
Securiguard Services Ltd.
Ajax, ON
- Full-time
Ability to walk/stand 12-hour shifts, providing proactive and reactive security patrols and response to incidents
Added 1 day ago
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Uniform Patrol Security Guards - Downtown, Toronto
Securiguard Services Ltd.
Toronto, ON
- Full-time
Added 1 day ago
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High Profile Tactical Security - Toronto/GTA
Securiguard Services Ltd.
Toronto, ON
- Full-time
Added 1 day ago
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Full Time Corporate Security Receptionist - Markham
Securiguard Services Ltd.
Markham, ON
- Full-time
Must have a G2/G Class Driver's License & a personal vehicle
Added 1 day ago
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Healthcare Security Officer – Relocate to Powell River
Securiguard Services Ltd.
Powell River, BC
- Full-time
Added 1 day ago
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Security Guards - Ottawa
Securiguard Services Ltd.
Ottawa, ON
- Full-time
Added 2 days ago
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On Call Security Guards – Edmonton
Securiguard Services Ltd.
AB · Edmonton, AB
- Part-time
Added 3 days ago
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Recruiter - 3 month contract
Securiguard Services Ltd.
Toronto, ON
- Contract
Added 3 days ago
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Night Security Guard (Full-Time Temporary) - Hiring Immediately
Securiguard Services Ltd.
Calgary, AB
- Full-time
Added 4 days ago
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Healthcare Security Professional – Vancouver Coastal Health
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Added 4 days ago
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Retail Security Officer with OFA 2 (Intermediate)
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Added 5 days ago
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Healthcare Security Guard
Securiguard Services Ltd.
Toronto, ON
- Part-time
Ability to walk/stand 12-hour shifts providing proactive and reactive security patrols and response to incidents
Added 5 days ago
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Security Guard - Transportation facility in Alliston
Securiguard Services Ltd.
New Tecumseth, ON
- Full-time
Ability to work independently and remain attentive throughout 12-hour shifts
Added 5 days ago
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IT Support and Systems Administrator - Tier 1
Securiguard Services Ltd.
Toronto, ON
- Full-time
Added 6 days ago
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Security Guard – Healthcare Security | Retention Allowance
Securiguard Services Ltd.
Powell River, BC
- Full-time
Added 7 days ago
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Marine Tactical Security Guard - (AST Certified)
Securiguard Services Ltd.
BC · West Vancouver, BC
- Full-time
Added 8 days ago
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Industrial Firefighter - Kitimat BC
Securiguard Services Ltd.
Kitimat, BC
- Full-time
Not a Fly-In/Fly-Out Position
Added 8 days ago
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Security Operations Center Operator (NOSC)
Securiguard Services Ltd.
Burnaby, BC
- Part-time
Added 8 days ago
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Marine Tactical Security Guard
Securiguard Services Ltd.
Gibsons, BC
- Full-time
Added 8 days ago
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Full Time Mobile Security Guards (Overnights)
Securiguard Services Ltd.
Burnaby, BC
- Full-time
Ability to work 12-hour rotating shifts, including overnights and weekends
Added 8 days ago
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Hospital Security Guard - Oshawa
Securiguard Services Ltd.
Oshawa, ON
- Full-time
Ability to walk/stand 12-hour shifts providing proactive and reactive security patrols and response to incidents
Added 9 days ago
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OFA1 (Basic First Aid) Security Guard
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Valid Occupational First Aid Level 1 (OFA 1) certification required
Added 9 days ago
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Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
Added 10 days ago
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Industrial Security Guard - Day Shift (Mon-Tues-Wed)
Securiguard Services Ltd.
AB · Edmonton, AB
- Part-time
Must have strong customer service skills

Closed listing

Securiguard Services Ltd.

Supervisor- Security Operations Centre (NOSC)

Burnaby, BC, Canada

Salary: $25.00 - $27.50 per hour · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Salary: $25.00 - $27.50 per hour
Job type: Full-time
Closing date: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Securiguard is hiring for a full-time Security Operations Center Supervisor. The Supervisor will oversee the daily operations of the National Operations Support Center (NOSC), ensuring that all communications, monitoring, and support functions are performed efficiently and effectively. This role requires strong leadership, excellent communication skills, lateral thinking and a deep understanding of security operations and technology.

What Would You Do

Provide daily leadership, coaching, and performance support to all NOSC Operators.
Oversee all NOSC activities, including system monitoring, alarm verification, incident coordination, and response escalation.
Maintain continuous situational awareness of security events, technology alerts, and operational issues.
Ensure accurate logging, documentation, and follow-up for all incidents, calls, service tickets, and system events.
Review and validate operator reports to ensure accuracy, completeness, and adherence to standards.
Monitor shift schedules, maintain adequate staffing levels, and resolve or escalate coverage gaps.
Serve as the primary operational contact for internal departments, field personnel, and external partners.
Coordinate closely with IT, Facilities, Mobile Operations, and Emergency Services to support integrated response efforts.
Liaise with third-party vendors, alarm companies, monitoring centres, and client representatives as required.
Support workflow management, prioritization of tasks, and adherence to response timelines.
Track ongoing issues, maintain status updates, and communicate progress to clients and internal stakeholders.
Assist with compliance checks, system audits, SOP adherence, and quality assurance reviews.
Contribute to meeting departmental KPIs, service levels, and operational goals.
Promote a consistent, professional, and collaborative team environment with strong communication practices.
Support onboarding and ongoing training of new operators to ensure skill development and procedural understanding.

What Would You Bring

Minimum 3 years of experience in the security industry, with a solid understanding of security protocols, incident response, and frontline operations.
Minimum 1 year of supervisory experience working in a Security Operations Centre (SOC), Command Centre, or centralized monitoring/dispatch environment.
Proficiency in English, both written and verbal, with strong professional communication skills.
Demonstrated leadership and supervisory experience in a call centre, operations centre, SOC, dispatch, or similar high-volume environment.
Proven ability to work independently with minimal supervision while maintaining accuracy, situational awareness, and strong operational judgment.
Excellent problem-solving and decision-making skills, especially under pressure or during time-sensitive events.
Strong computer proficiency, including Microsoft Office (Word, Excel, Outlook) and operational reporting tools.
Ability to type 40+ WPM with a high degree of accuracy.

Nice to Have

Valid BC Security Worker Licence (or ability to obtain).
Previous experience working with two-way radio systems, telecom platforms, or integrated communication systems.
Experience completing incident reports, investigations, or writing operational summaries.
Familiarity with Real-Time Adherence (RTA) and Workforce Management (WFM) tools.
Understanding of CCTV systems, alarm monitoring, or access control software (training provided if required).
Strong coaching and training skills to support shift performance.
A positive, professional, and customer-focused attitude with the ability to work effectively in a fast-paced, team-oriented environment.

What's In It For You

Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Who We Are

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect

Empathy
Accountability
Courtesy &
Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

Apply today !

Salary: $25.00 - $27.50 per hour

About employer

More about this job

Responsibilities

The Supervisor will oversee daily operations of the National Operations Support Center, including incident coordination, system monitoring, and staff performance management. They serve as the primary contact for internal departments and external partners to ensure efficient and effective security response.

Requirements

Candidates must have at least 3 years of security industry experience and 1 year of supervisory experience in a SOC or dispatch environment. Strong communication, leadership, and computer proficiency skills are required to manage high-volume operational tasks.

Skills

Security operations
Leadership
Incident response
Communication
Alarm monitoring
Staffing management
Performance coaching
Reporting
Problem-solving
Decision-making
Microsoft Office
Operational reporting
Situational awareness
Workflow management
Quality assurance

Benefits

Training and growth opportunities
Collaborative culture
Fun events
Easy commute

Visa sponsorship

Not detected in the job text

Keywords

Security Operations Centre
NOSC
Incident Response
Alarm Verification
Staffing
KPIs
SOP
Quality Assurance
Microsoft Office
Two-way radio
CCTV
Access control
Real-Time Adherence
Workforce Management
Security protocols
Dispatch
Command Centre
Leadership
Coaching
Reporting

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