Closed listing
Supervisor- Security Operations Centre (NOSC)
- Burnaby, BC, Canada
Salary: $25.00 - $27.50 per hour · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary: $25.00 - $27.50 per hour
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Securiguard is hiring for a full-time Security Operations Center Supervisor. The Supervisor will oversee the daily operations of the National Operations Support Center (NOSC), ensuring that all communications, monitoring, and support functions are performed efficiently and effectively. This role requires strong leadership, excellent communication skills, lateral thinking and a deep understanding of security operations and technology.
What Would You Do
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect
Apply today !
Salary: $25.00 - $27.50 per hour
What Would You Do
- Provide daily leadership, coaching, and performance support to all NOSC Operators.
- Oversee all NOSC activities, including system monitoring, alarm verification, incident coordination, and response escalation.
- Maintain continuous situational awareness of security events, technology alerts, and operational issues.
- Ensure accurate logging, documentation, and follow-up for all incidents, calls, service tickets, and system events.
- Review and validate operator reports to ensure accuracy, completeness, and adherence to standards.
- Monitor shift schedules, maintain adequate staffing levels, and resolve or escalate coverage gaps.
- Serve as the primary operational contact for internal departments, field personnel, and external partners.
- Coordinate closely with IT, Facilities, Mobile Operations, and Emergency Services to support integrated response efforts.
- Liaise with third-party vendors, alarm companies, monitoring centres, and client representatives as required.
- Support workflow management, prioritization of tasks, and adherence to response timelines.
- Track ongoing issues, maintain status updates, and communicate progress to clients and internal stakeholders.
- Assist with compliance checks, system audits, SOP adherence, and quality assurance reviews.
- Contribute to meeting departmental KPIs, service levels, and operational goals.
- Promote a consistent, professional, and collaborative team environment with strong communication practices.
- Support onboarding and ongoing training of new operators to ensure skill development and procedural understanding.
- Minimum 3 years of experience in the security industry, with a solid understanding of security protocols, incident response, and frontline operations.
- Minimum 1 year of supervisory experience working in a Security Operations Centre (SOC), Command Centre, or centralized monitoring/dispatch environment.
- Proficiency in English, both written and verbal, with strong professional communication skills.
- Demonstrated leadership and supervisory experience in a call centre, operations centre, SOC, dispatch, or similar high-volume environment.
- Proven ability to work independently with minimal supervision while maintaining accuracy, situational awareness, and strong operational judgment.
- Excellent problem-solving and decision-making skills, especially under pressure or during time-sensitive events.
- Strong computer proficiency, including Microsoft Office (Word, Excel, Outlook) and operational reporting tools.
- Ability to type 40+ WPM with a high degree of accuracy.
- Valid BC Security Worker Licence (or ability to obtain).
- Previous experience working with two-way radio systems, telecom platforms, or integrated communication systems.
- Experience completing incident reports, investigations, or writing operational summaries.
- Familiarity with Real-Time Adherence (RTA) and Workforce Management (WFM) tools.
- Understanding of CCTV systems, alarm monitoring, or access control software (training provided if required).
- Strong coaching and training skills to support shift performance.
- A positive, professional, and customer-focused attitude with the ability to work effectively in a fast-paced, team-oriented environment.
- Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
- Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
- Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
- Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
- Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.
At Securiguard we believe in living and acting by our values: R.E.A.C.H.
Respect
- Empathy
- Accountability
- Courtesy &
- Honesty
Apply today !
Salary: $25.00 - $27.50 per hour
More about this job
Responsibilities
The Supervisor will oversee daily operations of the National Operations Support Center, including incident coordination, system monitoring, and staff performance management. They serve as the primary contact for internal departments and external partners to ensure efficient and effective security response.
Requirements
Candidates must have at least 3 years of security industry experience and 1 year of supervisory experience in a SOC or dispatch environment. Strong communication, leadership, and computer proficiency skills are required to manage high-volume operational tasks.
Skills
- Security operations
- Leadership
- Incident response
- Communication
- Alarm monitoring
- Staffing management
- Performance coaching
- Reporting
- Problem-solving
- Decision-making
- Microsoft Office
- Operational reporting
- Situational awareness
- Workflow management
- Quality assurance
Benefits
- Training and growth opportunities
- Collaborative culture
- Fun events
- Easy commute
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Management & Leadership
- Customer Service & Support
- Administrative
Keywords
- Security Operations Centre
- NOSC
- Incident Response
- Alarm Verification
- Staffing
- KPIs
- SOP
- Quality Assurance
- Microsoft Office
- Two-way radio
- CCTV
- Access control
- Real-Time Adherence
- Workforce Management
- Security protocols
- Dispatch
- Command Centre
- Leadership
- Coaching
- Reporting