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Securiguard

Security Operations Center (SOC) Operator – Vancouver Coastal Health

Vancouver, BC, Canada

Part-time

Apply on securiguard.prevueaps.com About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: Minimum of 1 year experience as a Security Guard and 6 months experience as a control room operator/dispatcher preferably in a healthcare or security environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Securicare is seeking a Healthcare Security Operations Center (SOC) Operator to support our healthcare security operations across Vancouver Coastal Health (VCH) sites in Metro Vancouver. In this role, you will act as the central communication hub, monitoring security systems, coordinating incident response, and supporting frontline staff to ensure a safe and secure environment for patients, staff, and visitors. This position is critical in a fast-paced healthcare setting where timely decision-making, situational awareness, and clear communication are essential.

Duties & Responsibilities:

Receive, prioritize, and dispatch calls related to security incidents, medical emergencies, and patient-related concerns
Monitor CCTV, access control, fire and life safety systems, and alarms to detect and respond to security risks
Dispatch security personnel and coordinate responses to incidents across healthcare sites
Act as the central point of contact between security teams, clinical staff, and external emergency services
Maintain accurate and detailed logs of all incidents, calls, and dispatch activities
Support frontline staff during high-risk situations, including patient escalation, behavioral incidents, and emergencies
Communicate clearly and professionally with patients, staff, and external agencies during critical situations
Assist in coordinating emergency responses, including lockdowns, evacuations, and medical events
Generate reports on incidents, response times, and operational activities for leadership review
Ensure compliance with site protocols, post orders, and healthcare safety standards

Requirements:

Valid BC Security Worker Licence (SWL)
Minimum of 1 year experience as a Security Guard and 6 months experience as a control room operator/dispatcher preferably in a healthcare or security environment.
Experience working in healthcare or similar fast-paced environments is strongly preferred
Strong understanding of patient safety, incident response, and emergency procedures
Experience monitoring CCTV, access control, and fire/life safety systems
Strong communication skills with the ability to coordinate effectively with clinical teams and staff.
Non-Violent Crisis Intervention (MORB) is an asset.
Proficiency in using dispatch software and communication systems, such as two-way radios, telephone systems, and computer-aided dispatch software
Ability to multitask and prioritize in a fast-paced, high-pressure environment
Strong attention to detail and accuracy in report writing and documentation
Proficiency in Microsoft Office and security systems (e.g., TrackTik or dispatch software)
Strong typing skills 40+WPM (ability to manage multiple systems simultaneously)
Ability to remain calm and make decisions under pressure

What's In It for You

Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securicare, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job, it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!

Apply on securiguard.prevueaps.com About employer

More about this job

Responsibilities

The SOC Operator at Securicare will take and prioritize calls, watch cameras and alarms, and send security staff to incidents across healthcare sites. They will also keep detailed logs, support frontline staff in high-risk situations and write reports for leadership.

Requirements

Securicare requires a valid BC Security Worker Licence, a year of security guard experience and six months as a dispatcher or control room operator, healthcare experience strongly preferred. Candidates need calm decision-making under pressure, clear communication, strong typing (40+ WPM) and dispatch and CCTV monitoring skills.

Skills

CCTV monitoring
Access control systems
Fire and life safety systems
Computer-aided dispatch (CAD)
TrackTik
Microsoft Office
Two-way radio
Telephone systems
Incident logging
Report writing
Emergency procedures
Patient safety
Incident response
Crisis communication
Multitasking
Typing 40+ WPM
Non-Violent Crisis Intervention (MORB)
Dispatch coordination
Post orders compliance
Situational awareness

Benefits

Year-round company events
Training and growth opportunities
Mentorship

Keywords

security operations center
SOC operator
healthcare security
dispatcher
control room operator
CCTV monitoring
access control
fire and life safety systems
incident response
computer-aided dispatch
TrackTik
Microsoft Office
two-way radio
emergency response
security guard
healthcare
Vancouver Coastal Health
Metro Vancouver
incident reporting
MORB

Seniority

Entry level

Perks

Paid training

Licences and certifications

BC Security Worker Licence (SWL)

Tools

TrackTik
Computer-aided dispatch software
Two-way radios
Telephone systems
Microsoft Office
CCTV systems
Access control systems
Fire and life safety systems

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Work requirements

Jobs in Canada