Program Manager, National Accounts

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

Securitas Technology Canada ffers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Essential Functions:

• Support assigned National/Key Accounts by managing service performance, coordinating issue resolution, and ensuring customer satisfaction.
• Assist with contract renewals, negotiations, account profitability goals, and identifying opportunities to expand customer relationships.
• Lead cross-functional program governance by partnering with internal stakeholders to review account performance, customer commitments, delivery progress, risks, and strategic initiatives.
• Drive customer outcomes by coordinating issue resolution, escalating risks, removing delivery obstacles, and holding teams accountable to service expectations and implementation milestones.
• Serve as a point of contact for customer concerns, ensuring timely and effective resolution.
• Collaborate with District Managers and Directors to align on reporting, performance improvement initiatives, and strategies to support customer success.
• Monitor delivery progress against customer commitments and proactively identify risks that may impact timelines, budgets, or deliverables.
• Lead program-level customer meetings and governance reviews to align stakeholders on deployment schedules, dependencies, responsibilities, and delivery commitments across multiple projects.
• Develop and update best practices, processes, and support procedures.
• Gather and act on formal customer feedback to continuously improve service quality.

Job Requirements:

• 10+ years of experience in Program Management, Strategic Account Management, Customer Success, Service Delivery, or Operations Leadership.
• Proven experience managing National, Global, or Strategic Accounts.
• Experience leading governance reviews, executive customer engagement, and strategic planning initiatives.
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
• Excellent communication, presentation, and relationship-building skills.
• Strong understanding of security technology solutions and service delivery environments.
• Customer-focused mindset with experience driving satisfaction, retention, and account growth.
• Highly organized with the ability to balance multiple priorities, customer programs, and deadlines simultaneously.
• Experience managing customer escalations and driving resolution across multiple functional teams.
• Skilled at identifying risks, driving accountability, and coordinating issue resolution across diverse stakeholder groups.
• Ability to work independently with minimal supervision.

Benefits:

• Highly competitive salary
• Flexible Work Arrangements
• Full Benefits as of Day 1
• Retirement Plans as of Day 1
• Short Term and Long Term Disability
• Paid vacation, holiday
• Educational Assistance
• Company Training Program
• Exceptional growth opportunities

Securitas Electronic Security is an Affirmative Action/Equal Opportunity