Collections Team Leader
- Greater Montreal Metropolitan Area, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of collections, accounts receivable, credit, or related experience, ideally supporting residential, consumer, or small commercial customers.
- Posting language
- English
- Posted
Original job description
Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Collections Team Leader
We are looking for a motivated and highly driven Collections Team Leader to support a fast-paced collections team managing a high-volume portfolio of residential and small commercial customers.
This is a hands-on Team Leader role, ideal for an experienced collections professional who is ready to take the next step in their career. The successful candidate will maintain direct responsibility for collection activities and customer accounts while providing day-to-day coaching, guidance, and support to the broader collections team.
The role offers the opportunity to remain close to the day-to-day business while developing skills in coaching, team leadership, prioritization, decision-making, and performance management.
Key Responsibilities
Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Collections Team Leader
We are looking for a motivated and highly driven Collections Team Leader to support a fast-paced collections team managing a high-volume portfolio of residential and small commercial customers.
This is a hands-on Team Leader role, ideal for an experienced collections professional who is ready to take the next step in their career. The successful candidate will maintain direct responsibility for collection activities and customer accounts while providing day-to-day coaching, guidance, and support to the broader collections team.
The role offers the opportunity to remain close to the day-to-day business while developing skills in coaching, team leadership, prioritization, decision-making, and performance management.
Key Responsibilities
- Maintain direct ownership of a portfolio of residential and small commercial customer accounts while providing day-to-day leadership and support to the collections team.
- Lead by example through strong customer follow-up, negotiation, problem-solving, and account ownership.
- Provide day-to-day coaching, guidance, and support to team members.
- Help establish daily priorities and keep the team focused on cash collection, delinquency, aging, and productivity targets.
- Monitor overdue accounts and ensure consistent and timely follow-up.
- Support team members with challenging customer situations and provide practical guidance on resolution.
- Handle more complex or escalated customer accounts and inquiries.
- Work directly with customers to resolve outstanding balances and establish appropriate payment arrangements.
- Monitor payment commitments and ensure appropriate follow-up on missed or broken arrangements.
- Partner with Customer Service, Billing, Finance, and Operations to resolve billing disputes and account issues.
- Monitor collection activity and team KPIs to identify areas requiring additional focus.
- Promote consistent collection practices, appropriate documentation, and strong follow-through.
- Identify opportunities to improve collection processes, productivity, and the overall customer experience.
- Contribute to an environment of accountability, urgency, collaboration, and continuous improvement.
- 3+ years of collections, accounts receivable, credit, or related experience, ideally supporting residential, consumer, or small commercial customers.
- Strong hands-on collections experience with the ability and willingness to maintain responsibility for your own customer accounts.
- Previous experience coaching, mentoring, training, or supporting colleagues is an asset; formal people-management experience is not required.
- A genuine interest in developing your skills and progressing into people leadership.
- Strong understanding of collections, delinquency management, payment arrangements, and customer account resolution.
- Strong communication, negotiation, and problem-solving skills.
- A customer-focused approach combined with the confidence to manage difficult collection conversations.
- Strong sense of urgency, ownership, and follow-through.
- Ability to organize and prioritize a high volume of activity in a fast-paced environment.
- Strong analytical skills and proficiency with Excel and customer/account management systems.
- Positive, energetic, resilient, and motivated to continuously learn and develop.
- Must be Bilingual
- Competitive salary
- Full Benefits as of Day 1
- Retirement Plans as of Day 1
- Short Term and Long Term Disability
- Paid vacation, holiday
- Educational Assistance
- Company Training Program
- Exceptional growth opportunities
More about this job
Responsibilities
Manage a portfolio of residential and small commercial accounts, resolve overdue balances and disputes, negotiate payment arrangements, and follow up on commitments. Coach and support the collections team, set daily priorities, monitor performance and KPIs, and help improve collection practices and processes.
Requirements
Requires at least three years of collections, accounts receivable, credit, or related experience, along with hands-on account ownership and a strong understanding of delinquency management and payment arrangements. Candidates must be bilingual and demonstrate strong communication, negotiation, analytical, organizational, and problem-solving skills; prior coaching or mentoring experience is an asset.
Skills
- Collections
- Accounts Receivable
- Delinquency Management
- Payment Arrangements
- Customer Account Resolution
- Customer Follow-Up
- Negotiation
- Problem-Solving
- Coaching
- Team Leadership
- Prioritization
- Performance Management
- KPI Monitoring
- Excel
- Customer Account Management Systems
- Bilingual Communication
Benefits
- Competitive Salary
- Full Benefits From Day One
- Retirement Plans From Day One
- Short-Term Disability
- Long-Term Disability
- Paid Vacation
- Paid Holidays
- Educational Assistance
- Company Training Program
- Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Collections
- Accounts Receivable
- Credit
- Residential Customers
- Small Commercial Customers
- Delinquency Management
- Payment Arrangements
- Account Resolution
- Customer Follow-Up
- Billing Disputes
- Cash Collection
- Aging
- Productivity Targets
- Team Coaching
- Team Leadership
- Performance Management
- KPIs
- Excel
- Customer Account Management Systems
- Customer Service
- Billing
- Finance
- Operations
- Process Improvement
- Bilingual