English section of this bilingual listing.
About Us
Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.
- Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
- Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
- Provide first-level information on company services, pricing, and basic troubleshooting steps
- Receive mail, packages, and courier deliveries; log and distribute promptly
- Keep the lobby and front desk area tidy, stocked, and client-ready at all times
Technician Dispatch & Scheduling
- Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
- Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
- Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
- Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
- Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
- Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching
Administrative & Customer Support
- Enter and update client information, job notes, and time logs in the CRM / ERP system
- Generate work orders, service reports, and PO numbers; obtain client signatures on completion
- Prepare daily dispatch summaries and technician workload reports for management
- Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
- Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution
Communication & Coordination
- Serve as the central point of contact between field technicians, sales reps, project managers, and clients
- Escalate technical issues or resource conflicts to appropriate supervisors without delay
- Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
- Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site
Compliance, Safety & Continuous Improvement
- Verify that technicians possess required certifications, permits, and PPE for each job
- Record incident reports, near-misses, and customer complaints according to company procedure
- Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
- Protect confidential client data by following privacy and cybersecurity policies
These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.
