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Added 2 mins ago
Front Desk Care Coordinator - Floater - NW/NE Calgary
Lifemark Health Group
Calgary, AB
$21 to $22 CAD / hour
Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient…
Added 2 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Act as Tier 3 support for escalated issues involving Infor LN and other ERP applications, working closely with service desk and technical support teams to resolve complex issues.
Added 2 mins ago
Receptionist
Retirement Concepts
Langley (District), BC · Langley, BC
$18.25 to $19 CAD / hour
Temporary
…and office procedures to promote a high standard of customer service and professionalism at the…
Added 2 mins ago
Technology Learning Specialist
Bennett Jones
Vancouver, BC
Full-time
Provide backup coverage for onsite Service Desk support as needed.
Added 4 mins ago
Kitchen Helper
The Salvation Army Canada and Bermuda Territory
Victoria, BC
Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 mins ago
Tech Connect Analyst Co-op
CIBC
Toronto, ON
Full-time
…asset if you have previous experience in a technical support or service desk…
Added 4 mins ago
Seasonal Retail Sales Associate – Chinook Centre, Calgary AB
the LEGO Group
Calgary, AB · Retail Store Chinook Ctr
Part-time
Added 30 mins ago
General Manager
Jaybird Studios
Vancouver, BC
Part-time
Create GEM schedules for the studio that balance labour costs and service excellence, resolving team member scheduling issues as needed.
Added 30 mins ago
Réceptionniste de jour - Chrysler Montréal-Est - Daytime Receptionist - Chrysler Montreal-East
Grenier Automobile
Montreal, QC
Full-time
Vous aimez le contact avec les gens, vous êtes organisé(e) et vous avez à cœur d’offrir un excellent service à la clientèle? Cette opportunité pourrait être pour vous!
Added 30 mins ago
Front End - Cashier
Safeway Canada
BC · West Vancouver, BC
Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 30 mins ago
Front End - Cashier
Sobeys
Brentwood Bay, BC
Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 48 mins ago
Houseperson
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
…and would rather spend their day moving than sitting behind a desk. You’ll work closely with Housekeeping, Guest Services, and Maintenance to make sure our guests have everything they need…
Added 48 mins ago
Guest Services Agent
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
…role is responsible for the day-to-day operation of the front desk and reception area, including reservations, guest arrivals and departures, concierge services, payments, telephone…
Added 48 mins ago
Service Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
$75,000 to $125,000 CAD / year
Full-time
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
Added 48 mins ago
Infrastructure Architect
123Dentist
Toronto, ON
$150,000 to $175,000 CAD / year
Full-time
…trusted technical authority, mentoring infrastructure engineers, service desk analysts, and operations team members while championing sound engineering standards, security, and…
Added 48 mins ago
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
$150,000 to $175,000 CAD / year
Full-time
Team: Technology Services (Service Desk / Clinic Support)
Added 1 hour ago
Front Desk Agent - Mysa Nordic Spa
Murphy Hospitality Group
PE · Saint Peters, PE
Full-time
…includes 17 water view accommodations, top-tier food and beverage service, and provide residents and visitors with a place to heal, rejuvenate, and…
Added 1 hour ago
Maintenance Worker 1
Shared Health-Soins Communs
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Receives and puts away supplies and equipment from back entrance or front desk.
Added 1 hour ago
Coordonnateur(trice) des opérations
Intelcom | Dragonfly
BC · British Columbia, Canada
Part-time
Handle customer pickups and (front desk assistance to customer)
Added 1 hour ago
Central Reservations Manager
Castle Mountain Resort
AB · Alberta, Canada
Full-time
Set and uphold service standards for the front desk, concierge, and guest communications
Added 1 hour ago
EXT ESP Temporary Educational Assistant - GC Huston Public School
Bluewater District School Board
Southampton, ON
Temporary
…Educational Assistant Certificate, Early Childhood Educator, Social Service Worker, Developmental Services Worker, Child and Youth Worker, Educational Assistant Apprenticeship Program or…
Added 1 hour ago
Administrative Assistant - Contract
Associa
Victoria, BC
$39,000 to $40,000 CAD / year
Temporary
Added 1 hour ago
Front Desk Assistant
Pacifica Housing
Victoria, BC
Full-time
Position Title: Front Desk Assistant - Temporary position
Added 1 hour ago
Financial Assistant – Facilities Management (Bargaining Unit 179)
Saint Mary's University
Halifax, NS
Full-time
Provides coverage to the front desk in the absence of the Secretary.
Added 1 hour ago
Technical Analyst - Technology - Education Centre
Rocky View Schools
Airdrie, AB
Full-time
Provides Service Desk ticket, phone and e-mail support, and technical assistance and guidance to School Technologists as required

Securo

Adjoint Administratif / Reception

Dorval, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English · French
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

About Us

Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Read the full bilingual original

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Responsabilités clés – Réception & Administration de la répartition des techniciens

Accueil et réception

Accueillir chaleureusement visiteurs, clients et fournisseurs ; assurer le respect des protocoles de sécurité et d’inscription
Gérer un système téléphonique multi-lignes et une boîte courriel partagée, puis aiguiller les demandes vers les bonnes personnes
Fournir un premier niveau d’information sur les services, la tarification et les étapes de dépannage de base
Réceptionner le courrier, les colis et les livraisons de messagerie ; consigner et distribuer rapidement
Maintenir l’aire d’accueil propre, bien rangée et prête à recevoir les clients en tout temps

Planification et répartition des techniciens

Surveiller les demandes de service entrantes (appels, courriels, logiciel de billets) et créer les bons de travail avec des détails complets et exacts
Prioriser les interventions selon l’urgence, les SLA, les compétences des techniciens et la proximité géographique
Élaborer des routes quotidiennes et hebdomadaires efficaces ; ajuster les horaires en temps réel lors d’urgences ou de retards
Confirmer les rendez-vous avec les clients (téléphone, SMS ou courriel) et envoyer rappels / consignes d’accès
Suivre les départs, arrivées et statuts de fin de tâche des techniciens via GPS ou outils de gestion de main-d’œuvre (p. ex. TrackTik, Service Titan)
Coordonner la disponibilité des pièces, la collecte d’équipement et les exigences d’accès avant la répartition

Soutien administratif et service à la clientèle

Saisir et mettre à jour les informations clients, les notes de travail et les feuilles de temps dans le CRM / ERP
Générer bons de travail, rapports de service et numéros de bons de commande ; obtenir la signature du client à la clôture
Préparer des résumés quotidiens de répartition et des rapports de charge de travail pour la direction
Aider le service de comptabilité en signalant les heures facturables, en recueillant les données de paiement et en validant les bons de commande
Faire le suivi des billets ouverts, des réclamations sous garantie et des visites de retour pour assurer une résolution rapide

Communication et coordination

Servir de point de contact central entre techniciens, représentants commerciaux, chargés de projet et clients
Élever sans délai les problèmes techniques ou conflits de ressources aux superviseurs concernés
Maintenir une communication claire et bilingue (français/anglais) à l’oral et à l’écrit
Remettre aux techniciens la documentation de chantier (plans, codes d’accès, formulaires SST) avant leur arrivée sur site

Conformité, sécurité et amélioration continue

Vérifier que les techniciens possèdent les certifications, permis et EPI requis pour chaque intervention
Consigner les rapports d’incident, quasi-accidents et plaintes clients selon la procédure interne
Contribuer à l’amélioration des processus : optimisation des flux de répartition, création de modèles de courriel/téléphone, mise à jour des SOP
Protéger les données confidentielles des clients en appliquant les politiques de confidentialité et de cybersécurité

Ces responsabilités combinent le professionnalisme d’un poste d’accueil et la coordination logistique en temps réel nécessaire pour maintenir la productivité des techniciens et la satisfaction des clients.

Apply About employer

More about this job

Responsibilities

The role involves managing front-desk reception duties while coordinating technician schedules and service orders. You will act as the central point of contact for clients and field staff to ensure efficient service delivery and administrative accuracy.

Requirements

The position requires a professional individual capable of handling multi-line phone systems and dispatching software. Strong bilingual communication skills in English and French are essential for coordinating with technicians and clients.

Skills

Reception
Dispatching
Customer Service
Scheduling
Administrative Support
CRM Software
ERP Systems
Multi-line Phone System
Data Entry
Bilingual Communication
Logistics Coordination
Problem Solving
Time Management
Record Keeping
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Reception
Dispatch
Scheduling
CRM
ERP
Customer Service
Logistics
Technician Support
Data Entry
Bilingual
Security
Work Orders
Service Level Agreements
TrackTik
Zendesk
Service Titan
Administrative
Front-desk
Inventory Coordination
Safety Protocols

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