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Added 1 hour ago
Inventory Supply Technician (Casual)
Provincial Health Services Authority
Vancouver, BC
Part-time
…by responding to queries on supplies, obtaining procurement information from the computer system to alleviate potential supply-related problems. Rotates stock and routinely inspects for…
Added 1 hour ago
Lead Field Service Technician - Large Motors
Integrated Power Services
ON · Ontario, Canada
$52.88 to $72.11 CAD / hour
Full-time
We are looking for a talented Lead Field Service Technician who can hit the ground running. As a Lead Field Service Technician for IPS, you will possess strong troubleshooting and repair…
Added 1 hour ago
Technician, Warehouse
Apotex
Toronto, ON · North York, ON
The Technician, Warehouse LMM3 is responsible for:
Added 2 hours ago
Contracts Technician
Fluor
Calgary, AB
Full-time
This position provides tactical and administrative support to the Contracts team by assisting Contract Management Specialists in executing routine tasks. The role ensures accuracy,…
Added 2 hours ago
Dietetic Technician - Nutrition & Food Services
Nova Scotia Health Authority
Halifax, NS
Full-time
…in collaboration with the Clinical Dietitian, the Dietetic Technician conducts nutrition risk screening based on a pre-defined program. Using the established criteria, the Dietetic…
Added 2 hours ago
Supervisor, Maintenance
B2Gold - Nunavut
NU · Nunavut, Canada
Full-time
lnterprovincial Red Seal Heavy Duty Equipment Technician or Nunavut Heavy Equipment Technician CoQ, supplemented with supervisory course work.
Added 2 hours ago
Electrical Technician
Employment Solutions - Sault College
Timmins, ON
Part-time
Reporting to the Dean, Mining, Trades, Technology and Apprenticeship, the Electrical Technician will provide senior technical support in matters of a complex nature requiring a high degree…
Added 3 hours ago
Material Management Technician
Prairie Mountain Health
Brandon, MB
Full-time
One (1) year equivalent full time experience with inventory management functions within the last three (3) years
Added 3 hours ago
Material Management Technician
Prairie Mountain Health
Brandon, MB
Full-time
One (1) year equivalent full time experience with inventory management functions within the last three (3) years
Added 3 hours ago
Residential Field Technician - Durham Region
Intek Communications Inc.
ON · Durham, ON
Full-time
Job Board / Residential Field Technician - Durham Region
Added 3 hours ago
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
Full-time
Job Board / Residential Field Technician - Simcoe Region
Added 3 hours ago
Mobile Lab Patient Technician (SEIU)
LifeLabs Medical Laboratory Services
Toronto, ON · Scarborough, ON
Part-time
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners…
Added 4 hours ago
accounting technician
Norton McMullen LLP
Markham, ON
Full-time
Added 4 hours ago
Service Manager - Power Generation & Field Service
Kellow Recruiting
Vancouver, BC
$100,000 to $130,000 CAD / year
Full-time
This position combines technician leadership, workload planning, customer communication, warranty and repair coordination, technical guidance, documentation, safety and service performance.
Added 4 hours ago
Field Operator
Pantheon Inc
Cold Lake, AB
Full-time
Function as Equipment Care Technician, and routinely use Maintenance skills in performing simple maintenance activities
Added 4 hours ago
Delivery Driver
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
Full-time
…payment for your application or ask you to provide confidential information before an official offer of employment is…
Added 4 hours ago
Delivery Driver
Water Treatment Equipment Co
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…payment for your application or ask you to provide confidential information before an official offer of employment is…
Added 4 hours ago
Shop Mechanic (Off-Road) - Michels Canada
Michels Corporation
Nisku, AB
As a Journeyperson Heavy Equipment Technician (HET) with Michels Canada in Nisku, you’ll take a lead role in keeping our mobile heavy equipment and fleet vehicles running safely and…
Added 5 hours ago
Quality Technician (Contract)
Husky Technologies
Bolton, ON
Full-time
…issues reported from the factory and from the field by Service Technician to find the root cause and implementation of corrective actions working close with the Inspection Team, Andon Team,…
Added 5 hours ago
Regional Pharmacy Coordinator
Pharmasave Canada
Langley (District), BC · Langley, BC
Full-time
Analyze pharmacy operations and recommend improvements in workflow, reimbursement, inventory management, compliance, and technology utilization.
Added 5 hours ago
Shop Mechanic (Off-Road) - Michels Canada
Michels Canada
Nisku, AB
Full-time
As a Journeyperson Heavy Equipment Technician (HET) with Michels Canada in Nisku, you’ll take a lead role in keeping our mobile heavy equipment and fleet vehicles running safely and…
Added 5 hours ago
Maintenance Technician - Riverstone Apartments
Broadstreet Properties LTD
St. Albert, AB
Full-time
…to improve the quality of life of others? As a Maintenance Technician, every day is different with one common factor – everything you do has a positive impact on turning someone’s unit into…
Added 5 hours ago
Service Technician (Heavy Duty Mechanic)
Bosch Truck Group Inc.
Calgary, AB
Full-time
Service Technician (HET - Truck and Transport Mechanic)
Added 5 hours ago
Senior HVAC Technician
Dexterra Group
Vancouver, BC
Full-time
Reporting to the Account Manager, the Senior HVAC Technician is responsible for the maintenance, repair, troubleshooting, and optimization of commercial and industrial HVAC/R systems across…
Added 5 hours ago
Quality Technician
Husky Technologies
Bolton, ON
Full-time
The Quality Technician Level 4 is responsible for performing inspection, testing, and quality assurance activities to ensure materials, components, and finished products meet defined…

Securo

Adjoint Administratif / Reception

Dorval, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English · French
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

About Us

Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Read the full bilingual original

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Responsabilités clés – Réception & Administration de la répartition des techniciens

Accueil et réception

Accueillir chaleureusement visiteurs, clients et fournisseurs ; assurer le respect des protocoles de sécurité et d’inscription
Gérer un système téléphonique multi-lignes et une boîte courriel partagée, puis aiguiller les demandes vers les bonnes personnes
Fournir un premier niveau d’information sur les services, la tarification et les étapes de dépannage de base
Réceptionner le courrier, les colis et les livraisons de messagerie ; consigner et distribuer rapidement
Maintenir l’aire d’accueil propre, bien rangée et prête à recevoir les clients en tout temps

Planification et répartition des techniciens

Surveiller les demandes de service entrantes (appels, courriels, logiciel de billets) et créer les bons de travail avec des détails complets et exacts
Prioriser les interventions selon l’urgence, les SLA, les compétences des techniciens et la proximité géographique
Élaborer des routes quotidiennes et hebdomadaires efficaces ; ajuster les horaires en temps réel lors d’urgences ou de retards
Confirmer les rendez-vous avec les clients (téléphone, SMS ou courriel) et envoyer rappels / consignes d’accès
Suivre les départs, arrivées et statuts de fin de tâche des techniciens via GPS ou outils de gestion de main-d’œuvre (p. ex. TrackTik, Service Titan)
Coordonner la disponibilité des pièces, la collecte d’équipement et les exigences d’accès avant la répartition

Soutien administratif et service à la clientèle

Saisir et mettre à jour les informations clients, les notes de travail et les feuilles de temps dans le CRM / ERP
Générer bons de travail, rapports de service et numéros de bons de commande ; obtenir la signature du client à la clôture
Préparer des résumés quotidiens de répartition et des rapports de charge de travail pour la direction
Aider le service de comptabilité en signalant les heures facturables, en recueillant les données de paiement et en validant les bons de commande
Faire le suivi des billets ouverts, des réclamations sous garantie et des visites de retour pour assurer une résolution rapide

Communication et coordination

Servir de point de contact central entre techniciens, représentants commerciaux, chargés de projet et clients
Élever sans délai les problèmes techniques ou conflits de ressources aux superviseurs concernés
Maintenir une communication claire et bilingue (français/anglais) à l’oral et à l’écrit
Remettre aux techniciens la documentation de chantier (plans, codes d’accès, formulaires SST) avant leur arrivée sur site

Conformité, sécurité et amélioration continue

Vérifier que les techniciens possèdent les certifications, permis et EPI requis pour chaque intervention
Consigner les rapports d’incident, quasi-accidents et plaintes clients selon la procédure interne
Contribuer à l’amélioration des processus : optimisation des flux de répartition, création de modèles de courriel/téléphone, mise à jour des SOP
Protéger les données confidentielles des clients en appliquant les politiques de confidentialité et de cybersécurité

Ces responsabilités combinent le professionnalisme d’un poste d’accueil et la coordination logistique en temps réel nécessaire pour maintenir la productivité des techniciens et la satisfaction des clients.

Apply About employer

More about this job

Responsibilities

The role involves managing front-desk reception duties while coordinating technician schedules and service orders. You will act as the central point of contact for clients and field staff to ensure efficient service delivery and administrative accuracy.

Requirements

The position requires a professional individual capable of handling multi-line phone systems and dispatching software. Strong bilingual communication skills in English and French are essential for coordinating with technicians and clients.

Skills

Reception
Dispatching
Customer Service
Scheduling
Administrative Support
CRM Software
ERP Systems
Multi-line Phone System
Data Entry
Bilingual Communication
Logistics Coordination
Problem Solving
Time Management
Record Keeping
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Reception
Dispatch
Scheduling
CRM
ERP
Customer Service
Logistics
Technician Support
Data Entry
Bilingual
Security
Work Orders
Service Level Agreements
TrackTik
Zendesk
Service Titan
Administrative
Front-desk
Inventory Coordination
Safety Protocols

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