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Added 13 mins ago
Auto Parts Store Multi-Site Counterperson
CANUSA Automotive Warehousing Inc
Oshawa, ON · Ajax, ON
Full-time
…meeting and setting customer service goals. This position will support store Counter operations across multiple locations, based on business…
Added 13 mins ago
Solutions Engineer (Remote, Canada)
GoCanvas
Remote, Canada
Full-time · Remote
…and safety across construction, engineering, infrastructure, logistics, and beyond. We’re the highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders…
Added 13 mins ago
Clinical Research Coordinator
McGill University
Montreal, QC
Full-time
3. Support study pre-activation activities and all ongoing activities by coordinating logistics such as vendor scheduling, calendar building, monitor visits, and preparation of regulatory…
Added 13 mins ago
Fleet Analyst
Keyera
Calgary, AB
Full-time
…Commercial Rail Team with tank car fleet management and related logistics functions, including rail car scheduling, tracking, tracing, various ad hoc reporting and administrative…
Added 13 mins ago
Executive Assistant to the Senior Executive Vice President, IT
The Citco Group Limited
Toronto, ON
Full-time
…of IT, you will provide high-level executive and operational support to one of Citco's most senior technology leaders. This is a highly visible role requiring exceptional judgment,…
Added 27 mins ago
Bench Technician
SciCan
Toronto, ON
Full-time
We are seeking a dynamic and highly skilled Bench/Field Service Technician to join our Medical Devices Equipment technical support operations department.
Added 27 mins ago
Spécialiste en approvisionnement – Gaz naturel et énergie / Procurement Specialist - Natural Gas, Energy
Rio Tinto
Montreal, QC
Full-time
Added 27 mins ago
Product Operations Educator | METROTOWN (3 month contract)
lululemon
Burnaby, BC
Part-time
Use in-store technology to support store operations and provide positive guest experiences.
Added 29 mins ago
Electronics Assembler
Carrier
Waterloo, ON
Full-time
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Added 29 mins ago
Directeur Associe, Qualité chaine d’approvisionnement / Associate Director, Supply Management Quality
RTX
Longueuil, QC
Full-time
…traitement de la soumission de matériel non conforme et de support des processus…
Added 41 mins ago
Principal SAP ATTP Consultant
Infosys
Mississauga, ON
$102,474 to $147,835 CAD / year
Full-time
At least 11 years of Information Technology experience.
Added 41 mins ago
SAP S/4HANA – Multiple Roles | Montreal
GyanSys Inc.
Montreal, QC
Full-time
…mature blended delivery model with over 3,000 consultants, we support over 350 enterprise customers across the Americas, Europe, and…
Added 41 mins ago
Manager, Event Programming and Education
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
…stakeholder-focused Manager, Event Programming and Education to support the development, coordination, and delivery of compelling content across CADSI's event portfolio, various member…
Added 42 mins ago
Full Stack Engineer - Azure & Microsoft
Emterra Group
Oakville, ON
Full-time
…focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be…
Added 42 mins ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
$77,000 USD / year
Full-time
Support the training & enablement framework by helping coordinate onboarding logistics and ongoing enablement activities for Support Engineers and other pertinent Support roles.
Added 42 mins ago
Commercial Operations
Robertson & Company Ltd.
Uxbridge, ON
$60,000 to $75,000 CAD / year
Full-time
Act as a central coordination point between customers and internal teams including sales, estimating, engineering, production, quality, finance, shipping, and logistics.
Added 42 mins ago
Operations Coordinator
1Click Energy Solutions
Mount Pearl, NL
Full-time
…focus on operational excellence, customer experience, and using technology to improve how projects are delivered from initial sale through installation and…
Added 42 mins ago
Intermediate Integrated Logistics Support Specialist
Calian in Space & Technology
Gatineau, QC
Full-time
Calian is seeking an Intermediate Integrated Logistics Support Specialist to assist our client with the facilitation of their project.
Added 42 mins ago
Co-Founder & CEO - AI Communication Agents for Freight & Logistics
FutureSight
Canada
Full-time
FutureSight is seeking a Co-Founder & CEO to lead HawkAI, an enterprise AI venture for US logistics brokerages, carriers, and warehouse operators. This is a co-founder partnership with…
Added 42 mins ago
Co-Founder & CEO - AI E-commerce Operations System
FutureSight
Canada
Full-time
…pricing, inventory, advertising, fulfillment, and customer…
Added 58 mins ago
Adjoint Administratif / Reception
Securo
Dorval, QC
Full-time
…residential and commercial security solutions using state-of-the-art…
Added 58 mins ago
Windows Administrator
Pacer Group
Mississauga, ON
$35 to $40 CAD / hour
Contract
Provide L1/L2 technical support for IT equipment and systems in Distribution/Fulfillment Centers.
Added 58 mins ago
Site Administrator
Serverfarm
Toronto, ON
$23 to $27 CAD / hour
Full-time
…America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning…
Added 58 mins ago
Store Associate Calgary - For Future Opportunities
The Salvation Army in Canada
Calgary, AB
Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 58 mins ago
Lab Assistant, Central Lab Services
Sanya’k̓ula
Vancouver, BC
Full-time

Securo

Adjoint Administratif / Reception

Dorval, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English · French
Posted: Sep 21, 2026

Apply About employer

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Original job description

English section of this bilingual listing.

About Us

Securo, an innovative company with 35 years of experience in property security, is looking for a bilingual dispatch agent and receptionist to join our dynamic team. We offer customized residential and commercial security solutions using state-of-the-art technology.

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Read the full bilingual original

Warmly greet all visitors, clients, and vendors; ensure sign-in / security protocols are followed
Manage a multi-line phone system and shared email inbox, triaging inquiries to the right team members
Provide first-level information on company services, pricing, and basic troubleshooting steps
Receive mail, packages, and courier deliveries; log and distribute promptly
Keep the lobby and front desk area tidy, stocked, and client-ready at all times

Technician Dispatch & Scheduling

Monitor incoming service requests (calls, emails, ticketing software) and create service orders with complete, accurate details
Prioritize jobs using urgency, client SLA, technician skill set, and geographic proximity
Build efficient daily and weekly routes; adjust schedules in real time when emergencies or delays arise
Confirm appointments with clients (phone, SMS, or email) and send reminders / access instructions
Track technician departures, arrivals, and job completion status using GPS or workforce-management tools (e.g., TrackTik, Zendesk, Service Titan)
Coordinate parts availability, equipment pick-ups, and site access requirements before dispatching

Administrative & Customer Support

Enter and update client information, job notes, and time logs in the CRM / ERP system
Generate work orders, service reports, and PO numbers; obtain client signatures on completion
Prepare daily dispatch summaries and technician workload reports for management
Assist accounting by flagging billable hours, collecting credit-card details, and verifying purchase order references
Follow up on open tickets, warranty claims, and return-visit needs to ensure timely resolution

Communication & Coordination

Serve as the central point of contact between field technicians, sales reps, project managers, and clients
Escalate technical issues or resource conflicts to appropriate supervisors without delay
Maintain clear, bilingual (English/French) communication when required, both verbally and in writing
Provide technicians with job documentation (drawings, access codes, H&S forms) before arrival on site

Compliance, Safety & Continuous Improvement

Verify that technicians possess required certifications, permits, and PPE for each job
Record incident reports, near-misses, and customer complaints according to company procedure
Contribute to process improvements - e.g., refining dispatch workflows, creating phone/email templates, or updating SOPs
Protect confidential client data by following privacy and cybersecurity policies

These responsibilities combine the front-of-house professionalism of a receptionist with the real-time logistical coordination needed to keep technicians productive and clients satisfied.

Responsabilités clés – Réception & Administration de la répartition des techniciens

Accueil et réception

Accueillir chaleureusement visiteurs, clients et fournisseurs ; assurer le respect des protocoles de sécurité et d’inscription
Gérer un système téléphonique multi-lignes et une boîte courriel partagée, puis aiguiller les demandes vers les bonnes personnes
Fournir un premier niveau d’information sur les services, la tarification et les étapes de dépannage de base
Réceptionner le courrier, les colis et les livraisons de messagerie ; consigner et distribuer rapidement
Maintenir l’aire d’accueil propre, bien rangée et prête à recevoir les clients en tout temps

Planification et répartition des techniciens

Surveiller les demandes de service entrantes (appels, courriels, logiciel de billets) et créer les bons de travail avec des détails complets et exacts
Prioriser les interventions selon l’urgence, les SLA, les compétences des techniciens et la proximité géographique
Élaborer des routes quotidiennes et hebdomadaires efficaces ; ajuster les horaires en temps réel lors d’urgences ou de retards
Confirmer les rendez-vous avec les clients (téléphone, SMS ou courriel) et envoyer rappels / consignes d’accès
Suivre les départs, arrivées et statuts de fin de tâche des techniciens via GPS ou outils de gestion de main-d’œuvre (p. ex. TrackTik, Service Titan)
Coordonner la disponibilité des pièces, la collecte d’équipement et les exigences d’accès avant la répartition

Soutien administratif et service à la clientèle

Saisir et mettre à jour les informations clients, les notes de travail et les feuilles de temps dans le CRM / ERP
Générer bons de travail, rapports de service et numéros de bons de commande ; obtenir la signature du client à la clôture
Préparer des résumés quotidiens de répartition et des rapports de charge de travail pour la direction
Aider le service de comptabilité en signalant les heures facturables, en recueillant les données de paiement et en validant les bons de commande
Faire le suivi des billets ouverts, des réclamations sous garantie et des visites de retour pour assurer une résolution rapide

Communication et coordination

Servir de point de contact central entre techniciens, représentants commerciaux, chargés de projet et clients
Élever sans délai les problèmes techniques ou conflits de ressources aux superviseurs concernés
Maintenir une communication claire et bilingue (français/anglais) à l’oral et à l’écrit
Remettre aux techniciens la documentation de chantier (plans, codes d’accès, formulaires SST) avant leur arrivée sur site

Conformité, sécurité et amélioration continue

Vérifier que les techniciens possèdent les certifications, permis et EPI requis pour chaque intervention
Consigner les rapports d’incident, quasi-accidents et plaintes clients selon la procédure interne
Contribuer à l’amélioration des processus : optimisation des flux de répartition, création de modèles de courriel/téléphone, mise à jour des SOP
Protéger les données confidentielles des clients en appliquant les politiques de confidentialité et de cybersécurité

Ces responsabilités combinent le professionnalisme d’un poste d’accueil et la coordination logistique en temps réel nécessaire pour maintenir la productivité des techniciens et la satisfaction des clients.

Apply About employer

More about this job

Responsibilities

The role involves managing front-desk reception duties while coordinating technician schedules and service orders. You will act as the central point of contact for clients and field staff to ensure efficient service delivery and administrative accuracy.

Requirements

The position requires a professional individual capable of handling multi-line phone systems and dispatching software. Strong bilingual communication skills in English and French are essential for coordinating with technicians and clients.

Skills

Reception
Dispatching
Customer Service
Scheduling
Administrative Support
CRM Software
ERP Systems
Multi-line Phone System
Data Entry
Bilingual Communication
Logistics Coordination
Problem Solving
Time Management
Record Keeping
Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Reception
Dispatch
Scheduling
CRM
ERP
Customer Service
Logistics
Technician Support
Data Entry
Bilingual
Security
Work Orders
Service Level Agreements
TrackTik
Zendesk
Service Titan
Administrative
Front-desk
Inventory Coordination
Safety Protocols

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