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Sedgwick

Expert(e) en sinistres principal(e) / Sr. Adjuster

Quebec, QC, Canada
CAN-Québec City, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Expert(e) en sinistres principal(e) / Sr. Adjuster

PRIMARY PURPOSE: To investigate and adjust property and casualty claims, both residential and commercial, with little to no supervision. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Inspects claims and contacts involved parties in a timely manner.
Investigates circumstances of claim(s) as required for coverage determination, cause, and compensable damages/reserves.
Examines insurance policies and other records to determine insurance coverage.
Prepares estimates for cost of repair and/or replacement.
Conducts interviews with claimant and witnesses regarding submitted claim(s).
Negotiates and settles both 1st and 3rd party claims.
Addresses salvage and subrogation as required by the client.
Maintains client relationships to assure repeated business referrals.
Assists with local marketing of the branch; attends professional and social events and develops new business opportunities.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. IIA-AIC designation required. Appropriate adjuster license is required.

Experience
Two (2) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge

Strong oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Demonstrated commitment to timely reporting
Strong customer service skills
Strong interpersonal skills
Attention to detail and accuracy
Good time management and organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer

Read the full bilingual original

Expert(e) en sinistres principal(e) / Sr. Adjuster

OBJECTIF PRINCIPAL L’expert(e) en sinistres est chargé(e) d’enquêter, d’évaluer et de quantifier les réclamations d’assurance. L’expert(e) en sinistres doit déterminer et fournir des recommandations en ce qui concerne la couverture, la responsabilité et le montant à verser, selon les modalités de la police.

FONCTIONS ESSENTIELLES et RESPONSABILITÉS

Gérer et traiter les réclamations attribuées tout en respectant les normes de qualité de l’entreprise, notamment en menant des enquêtes approfondies, en déterminant la couverture et la validité des réclamations, en interrogeant et en communiquant avec les assurés, les requérants et les témoins, en inspectant les sites touchés au besoin, en faisant appel à des fournisseurs externes au besoin, en formulant des recommandations relatives aux provisions, en élaborant des rapports et en négociant des règlements dans les limites de l’autorité accordée. Participer à des médiations et des arbitrages selon les besoins. Collaborer avec les avocats de la défense selon les besoins.

Maintenir des dossiers exacts en conformité avec les normes et les procédures de l’entreprise, au moyen des systèmes informatiques spécialisés de l’entreprise. Capacité de travailler dans les systèmes des clients externes.

Gérer de manière précise et efficace la facturation des dossiers attribués, en fonction des échéanciers établis.

Aider au recouvrement des comptes débiteurs pour les réclamations attribuées.

Participer aux efforts de marketing locaux de la succursale, assister à des événements professionnels et sociaux, et développer de nouvelles occasions d’affaires.

Entretenir d’excellentes relations de travail avec les clients existants pour développer les affaires et participer, le cas échéant, à l’examen des dossiers des clients et aux audits.

Démontrer un haut niveau de raisonnement et de compétence en mathématiques pour pouvoir calculer et analyser des données et parvenir à une conclusion logique.

Être capable de faire face à des conditions météorologiques, environnementales et de conduite extrêmes, à toute heure du jour ou de la nuit.

Suivre des cours de formation continue afin d’être au courant des questions et des changements qui touchent le secteur et les lois, de même que les exigences applicables aux licences.

Veiller à ce que les provisions, le codage et les rapports soient à jour pour les dossiers attribués.

AUTRES FONCTIONS et RESPONSABILITÉS

S’acquitter d’autres fonctions attribuées.

Prendre en charge le(s) programme(s) de qualité de l’organisation.

QUALIFICATIONS

Formation et accréditations

Études postsecondaires.

Obtention ou travail en vue de l’obtention d’un titre de PAA.

Licence ou capacité d’obtenir une licence provisoire.

Permis de conduire valable.

Compétences démontrées en expertise en sinistres et en négociation.

Excellentes aptitudes interpersonnelles et de communication, et maîtrise de l’informatique.

Expérience

Compétences démontrées en expertise en sinistres et en négociation.

Excellentes aptitudes interpersonnelles et de communication, et maîtrise de l’informatique.

Compétences et connaissances

Bonne connaissance des assurances, des sinistres ou de la gestion d’entreprise

Excellente communication orale et écrite

Connaissances informatiques, y compris les produits Microsoft Office et Excel

Capacité à naviguer et à travailler dans les systèmes auxiliaires requis par les clients

Capacité à travailler efficacement dans un environnement à distance ou à domicile

Compétences d’analyse et d’interprétation

Solides compétences organisationnelles

Excellentes aptitudes interpersonnelles

Excellentes aptitudes à la négociation

Capacité à travailler efficacement dans un environnement d’équipe

Capacité à atteindre ou dépasser le niveau de rendement attendu

Les déclarations contenues dans ce document sont destinées à décrire la nature générale et le niveau du travail effectué par un(e) collègue affecté(e) à ce poste. Elles ne constituent pas une liste exhaustive de fonctions, de devoirs ou de variantes locales. La direction se réserve le droit d’ajouter ou de modifier à sa discrétion les fonctions du poste en tout temps.

Nous nous sommes engagés à mettre en place des processus de recrutement et de sélection inclusifs et sans obstacle. Si l’on vous contacte pour une offre d’emploi, veuillez communiquer avec les Ressources collègues si vous avez besoin de mesures d’adaptation.

Sedgwick est un employeur soucieux de l’égalité des chances

PRIMARY PURPOSE: To investigate and adjust property and casualty claims, both residential and commercial, with little to no supervision. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Inspects claims and contacts involved parties in a timely manner.

Investigates circumstances of claim(s) as required for coverage determination, cause, and compensable damages/reserves.

Examines insurance policies and other records to determine insurance coverage.

Prepares estimates for cost of repair and/or replacement.

Conducts interviews with claimant and witnesses regarding submitted claim(s).

Negotiates and settles both 1st and 3rd party claims.

Addresses salvage and subrogation as required by the client.

Maintains client relationships to assure repeated business referrals.

Assists with local marketing of the branch; attends professional and social events and develops new business opportunities.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. IIA-AIC designation required. Appropriate adjuster license is required.

Experience
Two (2) years of related experience or equivalent combination of education and experience required.

Skills & Knowledge

Strong oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Demonstrated commitment to timely reporting

Strong customer service skills

Strong interpersonal skills

Attention to detail and accuracy

Good time management and organizational skills

Ability to work independently or in a team environment

Ability to meet or exceed Performance Competencies

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer

Apply About employer

More about this job

Responsibilities

The senior adjuster is responsible for investigating, evaluating, and quantifying insurance claims to determine coverage, liability, and settlement amounts. They must manage assigned claims, negotiate settlements, and maintain accurate records while collaborating with clients and legal counsel.

Requirements

Candidates should have post-secondary education, a valid driver's license, and an appropriate adjuster license. At least two years of related experience and professional designations such as PAA or IIA-AIC are required or preferred.

Skills

Claims investigation
Negotiation
Risk assessment
Customer service
Data analysis
Report writing
Time management
Microsoft Office
Excel
Communication
Interpersonal skills
Problem solving
Mathematical reasoning
Attention to detail

Benefits

Work-life balance
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims Adjuster
Property and Casualty
Liability
Coverage Determination
Subrogation
Salvage
PAA
IIA-AIC
Risk Management
Microsoft Office
Excel
Claims Investigation
Negotiation
Customer Service
Data Analysis
Reporting
Auditing
Mediation
Arbitration

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