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Added 35 mins ago
I
Client Support Specialist
iQmetrix
Vancouver, BC
- Temporary
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 35 mins ago
CC
Project Controls Specialist
Carlson Construction Group
North Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
Vancouver Pile Driving Ltd. (VanPile) is seeking an Intermediate Project Controls Specialist to join our team at our Head Office in North Vancouver, BC. Reporting to the Project Controls…
Added 35 mins ago
CC
IT Coordinator & Technical Support Specialist
Carlson Construction Group
North Vancouver, BC
- $75,000 to $80,000 CAD / year
- Full-time
…people-focused, and technically savvy IT Coordinator & Technical Support Specialist who thrives on solving problems, creating positive user experiences, and serving as the bridge between…
Added 37 mins ago
Marketing Account Specialist, Business Dev
Explore Edmonton Corporation
AB
Reporting to the Marketing Account Manager, Business Development, the Marketing Account Specialist, Business Development supports the planning and execution of marketing initiatives that…
Added 37 mins ago
HH
Vans Centre Sales Consultant
HSC Holdings Inc
ON
- $50,000 to $110,000 CAD / year
- Full-time
Due to our continued growth, our Mercedes-Benz Markham, luxury dealership is looking for an experienced Commercial Vans Sales Specialist to join our amazing team!
Added 37 mins ago
BL
Accounts Receivable & Collections Specialist
Boughton Law
Vancouver, BC
- Full-time
…excellence, integrity, professionalism, community, and continuous development. Our values foster a collaborative and engaging work environment where people are supported, challenged, and…
Added 50 mins ago
BE
Senior Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Senior Developer (Developer) is the senior technical specialist within the software development team, providing technical leadership for the design, development, integration, and…
Added 50 mins ago
Technical Specialist Fire & Life Safety
Defence Construction Canada
Ottawa, ON
The Technical Specialist, Fire and Life Safety, develops, implements, delivers, enforces and monitors Client-Partner fire and life protection programs. The incumbent acts as a technical…
Added 1 hour ago
CU
Senior Project Management Specialist
Carleton University
Ottawa, ON
- Other
The Senior Project Management Specialist is responsible for providing professional project management leadership. The Senior Project Management Specialist is expected to contribute to the…
Added 1 hour ago
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Business Development Specialist (Inside Sales) - Segregated Funds & Annuities
BMO
Toronto, ON · YNG
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 1 hour ago
CR
Specialist Disability & Claims Mgmt - Bilingual
Chartwell Retirement Residences
Mississauga, ON
- Full-time
Deliver training and development sessions focused on claims and disability management
Added 2 hours ago
GV
Spécialiste digitalisation et configuration produit (Plateforme Genesis) / Product data specialist (Platform PLM Genesis)
GE Vernova
La Prairie, QC
- Full-time
Proficiency in SQL and Python for data automation and pipeline development.
Added 2 hours ago
T
IT Ops Specialist – Kubernetes/GCP
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
P
Product Specialist, Promotions
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
Experience with Salesforce or JIRA, exposure to software development, familiarity with HTML, CSS, FTP, or related web technologies, and bilingual or multilingual capability are assets.
Added 2 hours ago
J
Customer Onboarding Specialist
Jobber
Vancouver, BC
- Full-time
Then Jobber might be the place for you! We’re looking for a Customer Onboarding Specialist to join our Success team!
Added 2 hours ago
AF
Manager, Client Care Learning & Development (Call Center)
ATB Financial
Calgary, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 2 hours ago
S
Bilingual Credit and Collections
Sandvik
Mississauga, ON · Sudbury, ON
- Full-time
Currently, we have an opening for a Bilingual Credit & Collections Specialist. The Bilingual Credit & Collections Specialist will support our Credit and Accounts Receivable function by…
Added 2 hours ago
T
Finance Operations Analyst II
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
GR
Marketing Specialist
Goldbeck Recruiting
Surrey, BC
- $75,000 to $90,000 CAD / year
- Full-time
We’re looking for a Marketing Specialist to support a growing national sales organization. Based in Surrey and supporting offices across Canada, you’ll drive sales growth by delivering…
Added 3 hours ago
BD
Architectural Designer & 3D Visualization Specialist
Brightstone Developments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…We’re looking for an Architectural Designer & 3D Visualization Specialist to help shape our projects and bring them to life through detailed drawings, creative concepts, and compelling…
Added 3 hours ago
Technical Product Marketing Specialist, Canada & Latin America
Apple
Toronto, ON
The International Product Marketing team in Canada and Latin America is looking for a Technical Product Marketing Specialist to support Apple's exciting product launches and ongoing…
Added 3 hours ago
T
Professional Engineer - Aerospace
Talentmatics
Montreal, QC
- Full-time
Senior Software & Hardware Engineering Specialist
Added 3 hours ago
SM
Identity and Security Automation Specialist – Enterprise Information Technology (EIT)
Saint Mary's University
Halifax, NS
- Full-time
…looking to fill the position of Identity and Security Automation Specialist to join our Enterprise Information Technology (EIT)…
Added 3 hours ago
C
Bilingual Specialist Talent Acquisition (12-month contract)
CN
AB · Edmonton, AB
- Contract
Added 3 hours ago
B
Quality Assurance Specialist
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
OPS Experience: Recent experience (within the last 2 years) working in Systems Testing, QA, or Software Development within the Ontario Public Service (OPS).

Seequent

Technical Support Engineer, Geotechnical Analysis

Vancouver, BC, Canada
Canada Vancouver BC Office, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1-5 years of prior engineering-related experience, plus customer service experience.
Posting language: English
Posted: Oct 19, 2026

Original job description

About Us:

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment. We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role 

The Technical Support Engineer helps users of the Seequent Geotechnical Analysis portfolio overcome challenges using GeoStudio and PLAXIS. Bringing geotechnical and/or numerical expertise, you will provide technical support and education, troubleshoot complex modelling issues, and share user feedback with product development to improve the software and user experience.

In this role, you will have the opportunity to:

Provide timely, high-quality technical support for GeoStudio and PLAXIS through phone, forums, video calls, web service tickets, email, and support platforms.

Research, troubleshoot, and resolve complex questions involving product functionality, system configuration and setup, bugs, and enhancements, including testing solutions to confirm successful resolution.

Help users select appropriate geotechnical and numerical modelling techniques and explain results from complex Limit Equilibrium Method and Finite Element Method models.

Teach users the theoretical background behind the software and calculations so they can understand modelling results and move their projects forward.

Manage and accurately document client inquiries, keep users informed through resolution, and consistently respond within SLO targets.

Collaborate with Product Development, QA, and Product Management to relay user feedback, report issues, and contribute to product quality and improvement.

Identify recurring support needs and create knowledge-transfer content such as white papers, practical examples, demos, Bentley Communities contributions, and on-demand learning content.

Deliver user education through webinars, web-based training, classroom sessions, workshops, courses, mentoring, and occasional in-person training.

Support team learning by helping onboard and guide new team members and sharing knowledge with adjacent teams, Application Engineers, and Product Success colleagues.

To be successful in this role, you should have:

MSc degree in Geotechnical Engineering, or an equivalent level obtained through a combination of education and experience.

1-5 years of prior engineering-related experience, plus customer service experience.

Excellent verbal and written communication skills, with the ability to explain complex technical details; fluent English is required.

Experience with GeoStudio, including Limit Equilibrium Method and Finite Element groundwater flow analysis.

Experience with PLAXIS and geotechnical Finite Element Method software, plus basic knowledge of adjacent Seequent applications such as Leapfrog and OpenGround.

Ability to find creative solutions to complex technical problems and a strong desire to understand user challenges.

Proficiency in Bentley and Seequent Support Services tools and procedures, including ServiceNow, Communities, Azure DevOps, and Aha.

Initiative in identifying recurring issues, proposing improvements, taking ownership of personal development, and staying current with relevant industry trends, best practices, and government regulations.

Self-motivation, a proactive approach, and a strong desire to learn; experience with Python or another object-oriented programming language is an additional qualification.

Additional Information

Work from the local office 2 days a week and home-based the remainder of the week – Seequent calls this Work Mode= Hybrid

Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!

Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.

Equal Opportunity Employer:
Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Seequent (Bentley) Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice

Request an Accommodation:
As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at disabilityrequest@bentley.com.

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More about this job

Responsibilities

Provide high-quality technical support and education for geotechnical software users through various communication channels. Collaborate with product development teams to troubleshoot complex modelling issues and contribute to software improvements based on user feedback.

Requirements

Requires an MSc degree in Geotechnical Engineering and 1-5 years of relevant engineering and customer service experience. Candidates must possess strong proficiency in geotechnical modelling software and excellent verbal and written communication skills.

Skills

Geotechnical Engineering
GeoStudio
PLAXIS
Numerical Modelling
Technical Support
Finite Element Method
Limit Equilibrium Method
Customer Service
Troubleshooting
Software Training
Python
ServiceNow
Azure DevOps
Leapfrog
OpenGround
Technical Communication

Visa sponsorship

Not detected in the job text

Keywords

Geotechnical Engineering
GeoStudio
PLAXIS
Numerical Modelling
Finite Element Method
Limit Equilibrium Method
Technical Support
Software Troubleshooting
Python
ServiceNow
Azure DevOps
Aha
Leapfrog
OpenGround
Bentley Communities
Groundwater Flow Analysis
User Education
Webinars
Technical Documentation
Earth Sciences
Infrastructure
Mineral Resources
Renewable Energy
Object-oriented Programming
Quality Assurance

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