Jobs in Canada

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Electrical Engineer – ALTO project / cadence
SYSTRA
Montreal, QC
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 1 hour ago
PC
Deals, Corporate Finance, Senior Associate
PwC Canada
AB · Edmonton, AB
- Full-time
A career within Deals - Corporate Finance, will provide you the opportunity to deliver innovative deal solutions to our clients, providing advice and support, from initiation through to…
Added 1 hour ago
AC
Commercial Lines Underwriter P&C – Middle Market
Aviva Canada
Markham, ON
- Full-time
Work collaboratively with Auto underwriting, Claims, Risk Control, and other internal teams to deliver comprehensive underwriting solutions.
Added 1 hour ago
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Salesforce Developer
Clarity
Vancouver, BC
- $125,000 to $140,000 CAD / year
- Full-time
We are seeking a skilled Salesforce Developer to build, optimize, and scale core functionality across our Salesforce platform. This role is highly technical and hands-on, responsible for…
Added 1 hour ago
TI
Human Resources Manager
The Influence Agency
Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 2 hours ago
CH
Sales Manager, Surgical & Specialty, Ontario
Cardinal Health Canada
ON · Ontario, Canada
- Full-time
…key external leaders and agencies to develop value-generating…
Added 2 hours ago
AI
SharePoint Developer / Transformation Lead
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Florenceville-Bristol, NB
- Full-time
…end users to understand requirements, design SharePoint-based solutions, implement customizations, and support delivery across the application…
Added 2 hours ago
AC
Allstate Sales Agent
Allstate Canada
Toronto, ON
- Full-time
Meets with prospective clients, understand their needs, and use consultative selling to guide them toward the right insurance solutions.
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Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Drive adoption of sales methodologies, CRM capabilities, digital tools, and AI-enabled solutions to strengthen commercial execution.
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Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
…diverse teams and turning operational needs into clear, scalable solutions. You will own the function, set priorities, shape the team, and build the foundation for its continued…
Added 2 hours ago
BC
Director, Client Enablement Analytics
BMO Capital Markets
Toronto, ON
- Part-time
Use data to identify bottlenecks, root causes, and improvement opportunities, and recommend solutions that speed up and improve onboarding and the client experience.
Added 2 hours ago
SG
Capital Markets & Risk Auditor
Societe Generale
Montreal, QC
- Full-time
…individual clients with a broad array of value-added financial solutions and advisory…
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Lab Technician, AI Systems
Tenstorrent
Toronto, ON
- Full-time
…cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse…
Added 2 hours ago
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Agent au Service à la Clientèle Bilingue (Quart de Nuit)/ Bilingual Customer Service Agent (Overnight Shift)
Armstrongs
Montreal, QC · Becklar Montreal
- Part-time
Salaire de départ : 19$/h (quart de nuit)
Added 2 hours ago
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Agent au Service à la Clientèle Bilingue/ Bilingual Customer Service Agent
Armstrongs
Montreal, QC · Becklar Montreal
- Part-time
Salaire de départ : 18$/h (quart de jour), · Starting pay:$18/hour (day shift),
Added 2 hours ago
Contracts & Contingent WF Analyst (Contract)
Trans Mountain
Calgary, AB
…standardization, automation, reporting enhancements, and technology…
Added 2 hours ago
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Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router…
Added 2 hours ago
Engineering Lead - AI Enablement
Scotiabank
Toronto, ON
…opportunities from discovery and experimentation into scalable solutions, while ensuring responsible and secure…
Added 2 hours ago
Associate Product Manager
Fleetworthy
Edmonton, AB
…safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with…
Added 2 hours ago
CE
Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
Provide cybersecurity expertise and technical guidance for enterprise AI, generative AI, LLM, agentic AI, and conversational AI solutions.
Added 2 hours ago
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Full Stack Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Partner with business analysts, engineers, architects, and Operations to translate legacy data structures and processing requirements into future-state solutions.
Added 2 hours ago
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Inside Sales Account Executive - Dealer Business
CARFAX
London, ON
- $53,500 to $67,000 CAD / year
- Full-time
…confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The…
Added 2 hours ago
IF
In-House Legal Counsel I
Intact FC
London, ON · Toronto, ON · Ottawa, ON · Mississauga, ON
- Full-time
An ability to think outside the box, find novel solutions and be a pragmatic problem solver.
Added 2 hours ago
MT
Maintenance Manager
Midland Transport
Dieppe, NB
- Full-time
…investing in technology to deliver measurable customer-focused solutions, and we’re also committed to sustainability and…
Added 2 hours ago
Account Executive (U.S. Skilled Market)
AlayaCare
Toronto, ON
At AlayaCare, our hybrid model includes two designated in-office collaboration days per week, Mondays and Wednesdays

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada