Jobs in Canada

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Added 1 day ago
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Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
Familiarity with scripting languages (Python, Bash) for automation
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Full Stack Data Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Manulife / John Hancock is seeking a highly skilled Full-Stack Data Engineer, Modernization & Migration to join our Insurance Licensing & Compensation Engineering team.
Added 1 day ago
AI
Senior AWS Data Engineer
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a Senior AWS Data Engineer with 12+ years of hands-on experience designing, developing, and supporting enterprise-scale data platforms on AWS. The ideal candidate will be a…
Added 1 day ago
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Civil/Water Resources Engineer (Mine Water Management)
SRK Consulting
Sudbury, ON
- Full-time
Must be based in Sudbury, Ontario
Added 1 day ago
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Senior AI/ML Software Engineer – Localization
NEARSOURCE TECHNOLOGIES
Vancouver, BC
- Full-time
Job Title: Senior AI/ML Software Engineer – Localization
Added 1 day ago
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Localization Software Engineer
Applicantz
Vancouver, BC
- $65 to $75 CAD / hour
- Contract
Top 3 Must haves:
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Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for our next Senior Data Engineer
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TA
Forward Deployed Engineer (FDE) - GenAI / Agentic AI
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Tiger Analytics is looking for experienced Forward Deployed Engineer with Gen AI experience to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise…
Added 1 day ago
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Site Reliability Engineer
Kelly
Toronto, ON
- Contract
Job Title: Site Reliability Engineer – Azure / Databricks
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DEVOPS ENGINEER
Kablamo
Toronto, ON
- Full-time
We are looking for a DevOps Engineer as we expand our impact with new customers. This posting supports positions to start between November 2026 and February 2027.
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Digital Customer Engineer
Teleperformance
Toronto, ON · TPCA Toronto
- $75,000 CAD / year
- Full-time
…technical expertise with strong sales acumen, the Digital Customer Engineer (DCE) helps partners and sales teams enable customers to evaluate and adopt Google Cloud products, driving…
Added 1 day ago
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Software Engineer
Online Learning Classroom
Mississauga, ON
- Full-time
Role Description The Software Engineer role is a full-time, on-site position based in Mississauga, ON. The Software Engineer will design, develop, test, and maintain backend services and…
Added 1 day ago
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Linux and Open Source Platform Specialist
Bombardier
Dorval, QC
- Full-time
Automation, DevOps & Platform Optimization: Develop and promote automation using tools such as Ansible, Python, Bash, Git, APIs, and Infrastructure-as-Code, improving provisioning,…
Added 1 day ago
AI
Senior L3 AI Engineer
Apptoza Inc.
Montreal, QC
- Full-time
Senior Level 3 AI Engineer - Copilot / ChatGPT / Grok / Claude / Gemini
Added 1 day ago
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Junior Integration Engineer - Trading - $80,000-$150,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $80,000 to $150,000 CAD / year
- Full-time
Skills: Linux, FIX, Onboarding, Python, C++, SQL
Added 1 day ago
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Senior AI Full‑Stack Engineer
Manulife
Waterloo, ON
- Full-time
We are seeking a Senior Full‑Stack AI Engineer to help shape how modern AI‑driven software is built, deployed, and scaled. In this role, you will work at the intersection of cloud…
Added 1 day ago
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Senior Data Engineer
Luxoft
Toronto, ON
- Contract
We are looking for an experienced Senior Data Engineer to support the onboarding, integration, and operationalization of datasets used by Middle Office functions.
Added 1 day ago
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Physical Design Engineer
Chiparama
Vancouver, BC
- Contract
🚀 We’re Hiring: Physical Design Engineer (ASIC)
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Infrastructure Engineer, Junior / New Grad (Toronto)
DataVisor
Remote, Canada
- $80,000 to $120,000 CAD / year
- Full-time
- Remote
Write Python, Go, Java or Bash tools and services that remove manual operations work.
Added 1 day ago
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Senior Infrastructure Engineer - Toronto
DataVisor
Remote, Canada
- $120,000 to $150,000 CAD / year
- Full-time
- Remote
Develop production software in Java, Go or Python: platform services, internal tools, deployment automation and CI/CD pipelines.
Added 1 day ago
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Embedded Software Designer - AI Knowledge and Data
Fidus Systems
Ottawa, ON
- Full-time
…many systems. We are building a knowledge base that lets any engineer ask "have we built this before?" or "have we seen this break?" and get a sourced…
Added 1 day ago
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Embedded Software Designer - AI Knowledge and Data
Fidus Systems
Kitchener, ON
- Full-time
…many systems. We are building a knowledge base that lets any engineer ask "have we built this before?" or "have we seen this break?" and get a sourced…
Added 1 day ago
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Network Operations Engineer
Centrilogic
Canada
- Full-time
Connectivity Practice, Network Operations Engineer
Added 1 day ago
AI
RPA Platform Engineer
Apptoza Inc.
Toronto, ON
- Contract
The Senior Platform Engineer develops, maintains, and manages Automation platform on premise, AWS cloud and vendor SaaS to enable automation across the bank and core operations enabling the…
Added 1 day ago
MI
Data Engineer / Analytics Developer (Guidewire Reporting Modernization)
Maarut Inc
Canada
- Contract

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

Seniority

Senior

Licences and certifications

CCNA
CCNP

Tools

Wireshark
tcpdump
Postman
AWS
Azure
Linux
Python
Bash
VMware
Hyper-V

Languages

English

Fields of study

Computer Science
Information Technology

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Work requirements

Jobs in Canada