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Added 1 day ago
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Senior Full Stack Engineer (Python + JavaScript)
Tetrix
Montréal, QC
- $180,000 to $230,000 USD / year
- Full-time
- Hybrid
- You’re experienced and thoughtful – we are looking for folks with 5+ years of work experience in Python and JavaScript, ideally in fast-paced or entrepreneurial environments. Bonus points…
Added 1 day ago
CG
Senior Platform Infrastructure Engineer
Credit Genie
Toronto, ON
- $170,000 to $225,000 USD / year
- Full-time
- On-site
As a Senior Platform Infrastructure Engineer Engineer on this team, you'll own reliability and deployments across our AWS and Kubernetes environment, take real ownership of our compliance…
Added 1 day ago
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Staff Software Engineer, Infrastructure
Stream
Toronto, ON
- Full-time
- Hybrid
STAFF SOFTWARE ENGINEER, PLATFORM & INFRASTRUCTURE
Added 1 day ago
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Senior / Staff Software Engineer, ML Datasets & Data Pipelines
Waabi
Toronto, ON
- $148,000 to $260,000 USD / year
- Full-time
- Hybrid
As a Senior/Staff Software Engineer embedded within our Autonomy & Algorithms team, you will build the scalable ML data pipelines necessary to train and evaluate Waabi’s autonomous driving…
Added 1 day ago
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Senior / Staff Software Engineer, Localization
Waabi
Toronto, ON
- $141,000 to $242,000 USD / year
- Full-time
- Hybrid
…autonomous driving: exactly where is the vehicle right now? As a Senior or Staff Software Engineer on the Localization team, you will be a domain expert architecting the highly precise,…
Added 1 day ago
Principal FW/SW Engineer
Astera Labs
Toronto, ON
…potential of modern AI. Astera Labs’ Intelligent Connectivity Platform integrates CXL®, Ethernet, NVLink, PCIe®, and UALink™ semiconductor-based technologies with the company’s COSMOS…
Added 1 day ago
Forward Deployed Engineer
Archera
Québec, QC
As a Forward Deployed Engineer, you sit where Archera's platform meets the field. This is an engineering role: you will write code, build integrations against partner and hyperscaler APIs,…
Added 1 day ago
Staff Quality Engineer
StackAdapt
Canada
StackAdapt is seeking a talented Staff Quality Engineer to join the Automation and Intelligence Pillar pod, the group building StackAdapt's AI and agentic products. As the most senior…
Added 1 day ago
Senior Quality Engineer
StackAdapt
Canada
StackAdapt is seeking a talented Senior Quality Engineer who is passionate about software quality and test automation to be part of a highly impactful team that will directly affect the…
Added 1 day ago
Data Developer
TextNow, Inc.
Waterloo, ON
…the design, development, and maintenance of TextNow's data platform, enabling us to make effective data-informed decisions. You will be part of cross-functional efforts to build scalable…
Added 1 day ago
CS
AI Fleet Platform Software Engineer
Cerebras Systems
Toronto, ON
- Full-time
- Hybrid
…monitor and manage it must scale with it. We are seeking a senior software engineer to build the platforms and tools that help our teams understand fleet health, respond to issues, and keep…
Added 1 day ago
CS
Senior Staff AWS Platform Engineer
Cerebras Systems
Toronto, ON
- Full-time
- Hybrid
- Develop automation, integrations, and infrastructure-as-code solutions using Terraform and programming languages such as Python and Go.
Added 1 day ago
CS
AI Inference Core - Senior Senior Software Engineer for DevOps
Cerebras Systems
Toronto, ON
- Full-time
- Hybrid
We are hiring a Software Engineer to build and operate the platform layer behind Cerebras engineering infrastructure.
Added 1 day ago
CS
Senior SDET, Inference Platform
Cerebras Systems
Toronto, ON
- Full-time
- Hybrid
We are looking for an Inference Platform SDET to join the Inference Service Quality team at Cerebras and work on the inference platform. This team sits at the intersection of distributed…
Added 1 day ago
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Senior Product Security Engineer
LanceDB
Canada
- $180,000 to $250,000 USD / year
- Full-time
…audio, and every signal derived from them with a few lines of Python, and the next training run starts as fast as the next idea. Customers like Runway, Midjourney, and Netflix build the…
Added 1 day ago
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Software Engineer, Security Agents
Cohere
Canada
- $215,000 to $325,000 USD / year
- Full-time
- Hybrid
Ready to build AI agents that revolutionize enterprise security? The North Security team is looking for a Senior Software Engineer to create autonomous systems that handle the complex,…
Added 1 day ago
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Staff Software Engineer, Agentic Analytics
Cohere
Ottawa, ON · Toronto, ON · Montréal, QC
- $270,000 to $325,000 USD / year
- Full-time
- Hybrid
This is a hands-on staff engineering role reporting to our Senior Director of Data Analytics. You'll write production code and evaluation sets yourself while managing a small founding team…
Added 1 day ago
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Principal Software Engineer
Passage
Toronto, ON
- Full-time
- On-site
Candidates must be based in Toronto or open to relocating and working five days per week in our Toronto office
Added 1 day ago
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Senior Software Engineer
Passage
Toronto, ON
- Full-time
- On-site
Candidates must be based in Toronto or open to relocating and working five days per week in our Toronto office
Added 1 day ago
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Staff AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Staff AI/ML Engineer, you will define the Technology AI/ML engineering approach and solve complex model development, training infrastructure, and AI system reliability challenges. You…
Added 1 day ago
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Senior DevSecOps Engineer
Ashby
Canada
- Full-time
We’re also advertising this opening as Senior Security Platform Engineer - Secure Delivery. Both titles describe the same position; please apply once using the title that best reflects your…
Added 1 day ago
A
Senior Security Platform Engineer - Secure Delivery
Ashby
Canada
- Full-time
We’re looking for a platform engineer to build the secure-delivery capabilities other engineers use every day. You’ll turn security requirements into reliable integrations, useful feedback,…
Added 1 day ago
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Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic…
Added 1 day ago
QF
Senior Data Engineer
Questrade Financial Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As part of the Brokerage Engineering organization, the Senior Data Engineer is accountable for the technical design, development, and operational excellence of scalable data pipelines and…
Added 1 day ago
K
DEVOPS ENGINEER
Kablamo
Toronto, ON
- Full-time
We are looking for a DevOps Engineer as we expand our impact with new customers. This posting supports positions to start between November 2026 and February 2027.

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

Seniority

Senior

Licences and certifications

CCNA
CCNP

Tools

Wireshark
tcpdump
Postman
AWS
Azure
Linux
Python
Bash
VMware
Hyper-V

Languages

English

Fields of study

Computer Science
Information Technology

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Work requirements

Jobs in Canada