Jobs in Canada

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Added 13 mins ago
GS
Développeur Fullstack .NET (Senior)
Groupe SII
Montreal, QC
- Full-time
Tu participeras à la conception et au développement d’applications web dédiées à l’analyse et à la modélisation de réseaux de distribution d’électricité et d’énergies renouvelables. Tu…
Added 13 mins ago
LS
Senior Estimator, ICI - Permanent - 19675
LRO Staffing
Toronto, ON
- Full-time
…general contractor in the Greater Toronto Area to recruit a Senior Estimator. The company delivers ground-up industrial, commercial and institutional projects for developers and owners…
Added 13 mins ago
SH
Marketing Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 13 mins ago
TI
Human Resources Manager
The Influence Agency
Toronto, ON
- Full-time
We’re looking for someone who is located in or around the GTA with the ability to travel to our West End location three days per week
Added 28 mins ago
CL
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- Full-time
Build a reliable cross-border service network for emergencies and specialized repairs
Added 28 mins ago
CH
Sales Manager, Surgical & Specialty, Ontario
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ON · Ontario, Canada
- Full-time
Work directly with senior healthcare leaders to develop and implement territory plans in line with product and service marketing priorities, including key stakeholder mapping.
Added 28 mins ago
Faculty Affairs Assistant
Simon Fraser University
Burnaby, BC
Provides confidential administrative and senior secretarial support in the Faculty of Arts and Social Sciences to the Associate Dean and Faculty Affairs Team. Provides day-to-day…
Added 28 mins ago
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Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
Directors, Executive Director(s), Senior Province of BC Ministry Staff, Provincial St
Added 43 mins ago
VB
Technologist
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Senior Manager, Mineral Processing.
Added 43 mins ago
M
Marketing Manager
Moxies
BC · West Vancouver, BC
- Full-time
The candidate must live in Vancouver; you’ll work a hybrid schedule out of our Support Center, located on West Broadway
Added 43 mins ago
CR
Lead Policy Specialist - Indigenous
Canadian Red Cross
Canada
- Full-time
Act as a technical advisor to senior leadership on Indigenous policies and guidelines in alignment with the Indigenous Peoples Framework.
Added 43 mins ago
CO
Reception Services Clerk
City of Winnipeg
Winnipeg, MB
- Full-time
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada
Added 43 mins ago
AR
Branch Manager
ARS Responds Canada
Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
Prepare monthly performance reports for Senior Management including action plans on findings
Added 43 mins ago
FI
Senior Technical Editor
Fleetway Inc.
Dartmouth, NS
- Full-time
Reporting to the Supervisor, Technical Editing, the Senior Technical Editor supports the development of accurate, specification-compliant technical publications across multiple projects…
Added 43 mins ago
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Director, Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a key partner to the executive team and senior leaders, you’ll help strengthen how Clarity operates. You’ll improve processes and coordination, and build tools and practices that help…
Added 43 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 43 mins ago
ML
Grower Services Field Technician
Maple Lodge Farms
Brampton, ON
- $61,573 to $70,000 CAD / year
- Full-time
5. Communicate with all Grower Services team members and senior broiler planning specialist regarding the status of accounts and the technical performance of producers.
Added 43 mins ago
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Procurement & Supply Chain Associate Director
Turner & Townsend
Toronto, ON
- Full-time
Experience and the ability to engage directly with senior client stakeholders
Added 43 mins ago
S
Staff Technical Support Engineer
Semtech
Richmond, BC · CAN - Richmond, BC
- Full-time
…Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway…
Added 43 mins ago
Senior Operations Officer, Client Onboarding (1-Year Contract)
Scotiabank
Toronto, ON
As a Senior Operations Officer, Client Onboarding, you will be responsible for providing oversight/control of client account opening and maintenance documents, to help reduce risk with…
Added 43 mins ago
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Senior Cyber Security AI Advisor
Cenovus Energy
Calgary, AB
- Full-time
…development lifecycle, ensuring that Large Language Model (LLM) applications, conversational Chat UIs, AI agents, APIs, data integrations, custom applications, and supporting cloud services…
Added 43 mins ago
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Insurance Advisor/Senior Insurance Advisor
BCAA
Richmond, BC
- Full-time
While preference and first consideration will be given to qualified Senior Insurance Advisor candidates, BCAA also welcomes applications from Insurance Advisors who meet the minimum…
Added 43 mins ago
SD
Senior Database Developer
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Toronto, ON · Willowdale East (Newtonbrook), Ontario
- Contract
We are seeking an experienced Senior Database Developer to
Added 43 mins ago
IF
In-House Legal Counsel I
Intact FC
London, ON · Toronto, ON · Ottawa, ON · Mississauga, ON
- Full-time
Draft opinions, pleadings, affidavits, and other legal documents to support applications, mediations, judicial settlement conferences, case conferences, private arbitrations, trials and LAT…
Added 43 mins ago
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Advisor, Communications Business Partner
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As an Advisor, Communications Business Partner, you’ll work closely with the Senior Manager to support communications for PSP’s Corporate Groups, including Finance, Risk, Human Resources,…

Semtech

Staff Technical Support Engineer

Richmond, BC, Canada
CAN - Richmond, BC, Canada

Full-time

Apply on semtech.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of technical experience in telecommunications or IoT, with a focus on customers
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: Richmond, BC (onsite from Monday to Thursday)

Our Team:

Semtech’s Router Customer Technical Support & Quality Team is a Global Customer Experience and Quality organization. Our focus is to execute as One Global Team, supporting the deployment, integration & post sales technical experience of an entire portfolio of Cellular Wireless Router and Gateway device solutions into the rapidly growing IoT Wireless Marketplace. Semtech is a leader in delivering ruggedized, wireless router solutions into Mobile, Fixed and Industrial solutions – ranging from Public Safety/First Responder applications to Public Transportation, to Industrial/Utility applications. These products range from simple LTE-A gateway solutions to complex routers utilizing dual 5G cellular modems with dual WiFi 6 4x4 MIMO with out of band LPWA management. Our focus is on delivering best in class performance, useability and manageability of broad deployments with both on-prem and Cloud based services.

Job Summary:

This position requires sufficient technical expertise and excellent communication skills to consistently engage with our customers. You will collaborate with the Technical Support Team, product development engineers, to investigate and resolve hardware and software issues. As the direct interface with customers, you'll provide critical feedback on their experience with our solutions. This role requires the ability to work independently and effectively prioritize complex, technically challenging support cases. As the senior technical authority on the team, you will lead resolution of our most complex customer issues, identify systemic product and process problems, and mentor analysts at every level, working directly with Engineering, Product and QA to turn customer insight into product and quality improvements.

You will also be responsible for maintaining and enhancing our Knowledge Base and AI-powered chatbot (ALTO), ensuring customers have access to accurate self-service resources.

This position requires in-office attendance Monday through Thursday, with the option to work remotely on Fridays. As part of the support team, you will participate in an after-hours on-call rotation and may be required to work on Canadian statutory holidays, which are compensated with additional pay.

Key Responsibilities:

Own and lead resolution of the most complex, ambiguous or business-critical customer escalations (email, phone, remote), serving as the top technical escalation point for L1/L2 and Senior analysts, field engineering and sales.
Perform deep technical analysis (logs, packet captures, lab reproduction), root cause analysis and workarounds, and drive confirmed defects to Engineering for resolution
Identify systemic and recurring issues from case trends; write RCAs and post-mortems; influence Engineering, Product and QA on fixes and roadmap
Mentor and coach support analysts (L1/L2/Senior), including case reviews and technical training
Own Knowledge Base and ALTO (chatbot) content quality: author and review articles, evaluate chatbot answers, and identify and close knowledge gaps
Provide design and integration guidance for strategic customer deployments
Pre-General Availability testing of our products (routers and gateways) and management services before General Availability

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Technology or equivalent Certifications
10+ years of technical experience in telecommunications or IoT, with a focus on customers
CCNA/CCNP certification, or equivalent hands-on networking experience
Strong networking background: TCP/UDP/IP, Port-forwarding, modems/routers/switches configuration, firewalls, VLANs, SNMP/syslog monitoring, and troubleshooting VPN (IPsec/TLS) and static/dynamic routing issues
- Experience troubleshooting issues with the OSI model using packet-capture tools such as Wireshark and tcpdump
AWS/Azure cloud platform knowledge
Strong Linux/Unix knowledge, including operating open-source systems
Familiarity with scripting languages (Python, Bash) for automation
Hands on experience with System Administration and secure systems deployment
Demonstrated fluency with REST APIs (e.g., curl, Postman)
Containers, virtual machines (VMware, Nutanix, Hyper-V) and bare-metal servers
Proven experience mentoring and technically guiding other engineers or support analysts

Desired Qualifications:

Strongly Preferred:

Demonstrated network design and deployment experience, including planning, configuration, validation and customer handover
Cellular and wireless experience (LTE/5G, modems, carrier behavior)

Desired:

ITIL knowledge or certification
Vehicle telemetry: Knowledge of vehicle CANbus, OBDII, J1708 protocols
Experience with LLM-based tools, including evaluating AI chatbot or knowledge-base content
Experience with documentation and audits

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

A reasonable estimate of the pay range for this position is CAD$95,000 - $130,000. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.

Apply on semtech.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The role involves leading the resolution of complex customer technical escalations and driving product improvements through collaboration with engineering and QA teams. Additionally, the incumbent will mentor support analysts and maintain the knowledge base and AI-powered chatbot content.

Requirements

Candidates must have a bachelor's degree in Computer Science or IT and over 10 years of experience in telecommunications or IoT. Strong networking expertise, including proficiency with Linux, scripting, and packet analysis tools, is required.

Skills

Networking
TCP/IP
Troubleshooting
Linux
Python
Bash
REST APIs
Wireshark
Tcpdump
Cloud computing
IoT
Telecommunications
System administration
Technical support
Mentoring
Root cause analysis

Benefits

Additional pay for work on statutory holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
IoT
Wireless Router
5G
LTE
Networking
TCP/UDP/IP
VLAN
SNMP
VPN
Wireshark
Tcpdump
AWS
Azure
Linux
Python
Bash
REST APIs
VMware
Nutanix
Hyper-V
CCNA
CCNP
ITIL
CANbus
OBDII
J1708
Knowledge Base
Chatbot
Root Cause Analysis

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Work requirements

Jobs in Canada